Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
4.8
TERRIBLE service 1.0
Pros: The car itself (a Ford Focus) wasn't bad, although it could have been cleaner.
Cons: I kept Hertz informed of my flight change and delay. I was assured multiple times that the airport counter would be open and that I would be able to pick up my rental car. Yet, when I arrived at the airport, the Hertz counter was closed, and I could NOT pick up my car. I had been told that the counter would be open until 11:30 pm, and I arrived at 11:22 pm. I ended up spending more than $100 on taxis to get to my hotel and back to the airport the next morning to pick up the car. I was very upset at having to spend so much more money for transportation than I had planned.
review from
-
4.4
Cons: I dropped off the car. No one checked it in. I haven't recieved my deposit. It's been over a Week now. WTF?
review from
-
9.6
Fast, easy, great value.
Pros: I like smaller airports because the rental cars are right on site. We were off the plane and in our car in a matter of minutes. The car itself was clean, spacious, and fuel-efficient. We also had to rent a car seat for our 2-year-old and it actually was of reasonable quality.
review from
-
2.0
Cons: I wasn’t allowed to rent a car when I already had a reservation. I had to go over to enterprise instead. Horrible experience.
review from
-
5.6
Pros: Convenience of Hertz location.
Cons: Ordered an intermediate size ended up with a small Hyundai. Not at all pleased with the vehicle.Wish we would have been told what car was actually reserved and had opportunity to select another.
review from
-
10.0
The Pros and Cons
Pros: The car and service were great.
Cons: Did not like the long walk to and from the car; however, the person at the desk said the next time I can request that the car be brought to the front of the airport for me.
review from
-
9.2
Pros: Everything was simple , in and out. Lady at front desk was very nice even though I had already had my vehicle reserved she still took the time to price other similar but different model vehicles for me and I appreciated that.
Cons: Billing is weird I still don't know what there going to charge me,
review from
-
5.2
Charged $50 for a cancelation due to weather
Cons: My flight was canceled due to weather and they charged me a $50 cancelation fee. That is something new to me.
review from
-
2.0
Cons: Pricing was completely different. Hertz and kayak would not honor original quoted pricing.
review from
-
4.0
review
Cons: I made a reservation definitely. However, the rental car office in Kasane has no records of payment, and we solicit additional payment. I finally made an additional payment. I would appreciate your compensation for the additional payment.
review from
-
9.6
Fast, easy, great value.
Pros: I like smaller airports because the rental cars are right on site. We were off the plane and in our car in a matter of minutes. The car itself was clean, spacious, and fuel-efficient. We also had to rent a car seat for our 2-year-old and it actually was of reasonable quality.
review from
-
10.0
The Pros and Cons
Pros: The car and service were great.
Cons: Did not like the long walk to and from the car; however, the person at the desk said the next time I can request that the car be brought to the front of the airport for me.
review from
-
9.2
Pros: Everything was simple , in and out. Lady at front desk was very nice even though I had already had my vehicle reserved she still took the time to price other similar but different model vehicles for me and I appreciated that.
Cons: Billing is weird I still don't know what there going to charge me,
review from
-
4.8
TERRIBLE service 1.0
Pros: The car itself (a Ford Focus) wasn't bad, although it could have been cleaner.
Cons: I kept Hertz informed of my flight change and delay. I was assured multiple times that the airport counter would be open and that I would be able to pick up my rental car. Yet, when I arrived at the airport, the Hertz counter was closed, and I could NOT pick up my car. I had been told that the counter would be open until 11:30 pm, and I arrived at 11:22 pm. I ended up spending more than $100 on taxis to get to my hotel and back to the airport the next morning to pick up the car. I was very upset at having to spend so much more money for transportation than I had planned.
review from
-
4.4
Cons: I dropped off the car. No one checked it in. I haven't recieved my deposit. It's been over a Week now. WTF?
review from
-
2.0
Cons: I wasn’t allowed to rent a car when I already had a reservation. I had to go over to enterprise instead. Horrible experience.
review from
-
5.6
Pros: Convenience of Hertz location.
Cons: Ordered an intermediate size ended up with a small Hyundai. Not at all pleased with the vehicle.Wish we would have been told what car was actually reserved and had opportunity to select another.
review from
-
5.2
Charged $50 for a cancelation due to weather
Cons: My flight was canceled due to weather and they charged me a $50 cancelation fee. That is something new to me.
review from
-
2.0
Cons: Pricing was completely different. Hertz and kayak would not honor original quoted pricing.
review from
-
4.0
review
Cons: I made a reservation definitely. However, the rental car office in Kasane has no records of payment, and we solicit additional payment. I finally made an additional payment. I would appreciate your compensation for the additional payment.
review from
