La Rochelle Car Rentals

Good car, poor service at La Rochelle

Pros: Car was clean & worked well.

Cons: Service from the Hertz/Thrifty staff at La Rochelle airport, specifically Sophie T. When she asked for my CC, she told me I would need to buy insurance. I declined, explaining this was covered by my CC. She expressed shock at this, and explained that if I did that the car would have no insurance. After several minutes back & forth she eventually conceded that yes the car was insured by Thrifty, and that my CC would cover the CDWs. She was not at all happy about this. On returning the car, having filled up the tank 5 kilometers away at the HyperU, she stated that the tank was not full, so she could not close out the contract & return the deposit. I feel this was in retaliation for not taking out their very expensive CDW insurance. 4 days after returning the car I still do not see any transaction relating to this car hire on my CC, so do not know what is happening with this. Dossier de Location 556656763