Pros: Good service on both the pick up place and the drop off
Cons: The car had a minor issue (just annoying), but didn't realise until we were on the road.
Dec 1 2015
Great service from the Windsor rep
Pros: It's all about customer service.... And the customer service at Windsor was excellent.
Jun 4 2016
Cons: I was stopped by customs and they charged me an extra day!
Aug 9 2016
What a scan
Pros: Service was very good and excess to and from ariport was easy.
Cons: I was surprised with all the additional costs added on. My initial cost was 131.95 that included taxes and fees. When I arrived they charged me 141.42. When I returned the car they included an appt cost recovery fee16.17, a customary facility charge 1.00 a day= 4.00, Wayne county stadium fee 2.00%= 3.31, veh license recovery fee 3.44 and an other sales tax 10.14. Total tental 179.18 what a scam. I will not book kyak or Alamo again.
Aug 28 2016
Bucket of bolts
Pros: It had wheels
Cons: The car was dirty and rattled with every little bump in the road. But the most annoying issues was that the car charger didn't work therefore my gps died and I was lost 20 miles from my destination. I called alamo and they said no problem, just go to the nearest alamo to swap cars. Well... the nearest alamo was 50 miles away. Impossible to do, i was in the area on business. Ended up having to spend $150 for a new gps that would plug into the USP port. Very dissatisfied all around. Never again.....
Sep 13 2016
Pros: Clean car, good gas mileage. Simple and quick return.
Pros: I had a very good experience at the enterprise rental place, the person who helped us with our rental was great, very friendly, and very helpful in choosing our vehicle, it didn't long to get everything done
Cons: there wasn't anything I didn't like
Jul 16 2016
Pros: The staff was friendly and professional. Also, they came to our hotel which made things much easier.
Cons: Car seemed very light.
Aug 23 2016
Pros: Great service!
Sep 26 2016
Avoid Sundays/Mondays if not a member with special
Pros: I received the car that was shown in advertisement, a Lincoln. They push the pressure sale for additional insurance, fuel and options. The drop off was excellent and transportation to and from airport was great. PS, if the Lincoln is Ford's top of the line, Ford no longer has a luxury car! This was a Taurus with a upgraded interior.
Cons: On Sunday and Mondays, they're swamped and sometimes overbooked. I waited in line over 40 minutes with only 10 people in front of me when I got there. They wouldn't serve the next person in line until a car was ready for the person at the counter. If this is the norm then they should have lines for different types of rentals and be able to process through rentals they have and get them on the road. Very frustrating after flying all day and wanting to get to your destination. As to cleanliness, there was something spilled in the back seat on the leather that had not been cleaned when we received the car.
Nov 27 2015
A positive experience
Pros: Good and reliable car, friendly and courteous staff. Nothing was hidden and no misleading information.
A positive experience, I will recommend to others.
Cons: It is not my case but when someone is renting the vans or other bigger vehicles, they should be allowed more then 200 free kilometers a day. At least 300 or 400 km. People want a good reliable car (van truck) with enough km when they need one or they go on vacation with the family.
Cons: I booked a car through Kayak to be available to me when I landed at the Detroit Airport. The car I reserved, for some reason, is not at the Detroit Airport. It's in Windsor Ontario. And the great price I received was in Canadian dollars so it wasn't so great after all. And when I attempted to contact customers service, there is none to be found. Nice job Kayak!