Pros: Good service on both the pick up place and the drop off
Cons: The car had a minor issue (just annoying), but didn't realise until we were on the road.
Dec 1 2015
Great service from the Windsor rep
Pros: It's all about customer service.... And the customer service at Windsor was excellent.
Jun 4 2016
Cons: I was stopped by customs and they charged me an extra day!
Aug 9 2016
What a scan
Pros: Service was very good and excess to and from ariport was easy.
Cons: I was surprised with all the additional costs added on. My initial cost was 131.95 that included taxes and fees. When I arrived they charged me 141.42. When I returned the car they included an appt cost recovery fee16.17, a customary facility charge 1.00 a day= 4.00, Wayne county stadium fee 2.00%= 3.31, veh license recovery fee 3.44 and an other sales tax 10.14. Total tental 179.18 what a scam. I will not book kyak or Alamo again.
Aug 28 2016
Bucket of bolts
Pros: It had wheels
Cons: The car was dirty and rattled with every little bump in the road. But the most annoying issues was that the car charger didn't work therefore my gps died and I was lost 20 miles from my destination. I called alamo and they said no problem, just go to the nearest alamo to swap cars. Well... the nearest alamo was 50 miles away. Impossible to do, i was in the area on business. Ended up having to spend $150 for a new gps that would plug into the USP port. Very dissatisfied all around. Never again.....
Sep 13 2016
Pros: Clean car, good gas mileage. Simple and quick return.
Cons: Getting the car, long lines.
Nov 28 2016
Pros: The manager made things work for us. Much appreciated.
Cons: I did not like that my reservation was made for Windsor Canada when I specified Detroit Airport as pick up.
Jan 1 2017
Cons: Change price 100% on pick up. After 2hours of unprofessionally conversation get price I was code!!
Sorry Almo talk to your employees who work for you ..
In future make sure I don't have to go over again!!
Apr 19 2017
Cons: not at the airport,no shuttle bus , who the hell want to take taxi
and get your stupid car . waste of my time
Understaffed and 2 hour wait to pick up regardless of reservation
Pros: Ultimately, one customer service agent and the relative cost.
Cons: Long wait. Uncoordinated lot staff and lacking a universal understanding of basic customer service.
Jun 11 2017
Check in process very poor
Pros: Received free vehicle upgrade
Cons: Stood in line for over an hour to pick up my car
Jul 16 2017
Pros: Tried to rent a car 10 times and was rejected saying price no longer available. Website is a. Mess! Need to fix your tech issues before any more customers are lost!!!!
Jul 25 2017
Cons: I found out that the reservation was not st DTW, but rather at a smaller regional airport and, though on the phone the representative was very kind and transferred the reservation for no charge, at DTW the representative would not honor that and insisted on doubling the rate. So I left and rented from Thrifty.
Aug 7 2017
Pros: friendly staff, closeness of the rental office to the vehicle
Cons: long wait due to staff shortage, wrong/no instructions on toll fees
Cons: Wait time for processing rental was greater than one hour.
Oct 26 2015
Cons: I booked a car through Kayak to be available to me when I landed at the Detroit Airport. The car I reserved, for some reason, is not at the Detroit Airport. It's in Windsor Ontario. And the great price I received was in Canadian dollars so it wasn't so great after all. And when I attempted to contact customers service, there is none to be found. Nice job Kayak!
Jul 17 2017
Pros: The agent was very nice with the transaction.
Cons: It took me at least an hour to get my car. There were 3 agents working. Since I was doing a turn around flight this utilized far too much of my needed time. This was the LONGEST I've ever had to wait and get a car and the issue wasn't stock. There were plenty of cars on hand.