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Pros: "Fast flight with no delays"
Cons: "Very old entertainment unit, slow touch screen, confusing interface. Very tight seats that were not very padded. Overall uncomfortable"

Pros: "As a professional musician, flying with my viola is one of the most nerve wracking experiences, as if it is forced to be checked due to insufficient room for overhead baggage, it could be completely destroyed. As stated in Air Canada's online policy, passengers traveling with musical instruments that fit as carry on baggage are allowed to change to earlier boarding zones. After approaching a staff member with my viola, I wasn't simply assigned an earlier zone, but rather I was allowed to board first. On this principle alone I will be flying Air Canada again. Thank you!!!"

Pros: "Loved the staff. Very friendly. Planes were clean and most of all, got to me my destination. On time!"

Cons: "The flight was delayed. Boarding was chaotic. Flight itself was choppy."

Pros: "Good price"
Cons: "Horrible customer care"

Pros: "Delays"
Cons: "Delays"

Cons: "They cancelled the flight after we were on the runway."

Pros: "The fact that I called in the a.m. and they rebooked immediately, no charge."

Pros: "On time and quick and simple"

Pros: "Everthing was smooth and on time"
Cons: "Nothing specific"

Pros: "The crew was amazing"
Cons: "Nothing"

Pros: "Left on time, arrived on time."

Pros: "Nothing"
Cons: "The airline failed to mention transit visa rules. Really poor customer service. Irrespective of what time of the day you call, the average wait time is 30 min. Who can wait for 30 min to receive his/her call. That's stupid for a premium air line. Even when someone answered they failed to provide a solution and were unsympathetic to my cause"

Cons: "2 and a half hour delay"

Pros: "Our flight was delayed about an hour and a half because of earlier delays in the day and the ground crew and pilot kept us fully informed of the situations as they evolved. Because of the timely updates I did not hear one person complain in my earshot range. Apart from the delay the service was great, as always."

Pros: "We arrived ontime."

Pros: "Shorter flight than expected. Snacks. The baby beside me didn't cry for once"
Cons: "My tv had no sound."

Cons: "LONG DELETED !!!!!!!!!!!!!!"

Pros: "Service was good"
Cons: "Flight got delayed"

Pros: "Smooth Flight, zero turbulence."
Cons: "The categories food and entertainment do not apply for this trip since it was a very shirt trip from NYC to Montreal Food and Entertainment is not available."

Cons: "To start, this flight was overbooked which I understand is a perfectly normal aspect of flying. However, the seats on this airline were so close to one another my legs were hitting the seat in front of me. I'm a thin 6' tall man, and I was uncomfortable the entire time. I've flown Air Canada many times but I've never experienced such a cramped seating experience with them. It was as if they added an extra five rows to the plane."

Pros: "I was changed to a new flight which gabe me 5 minutes to nake my conn cting flight! So they then changed me to an earlier fliight. In order to get there, I had to rush to the airport in an expensive taxi instead of by public transport as I had planned. Then on arrival, my bag did not arrive!"
Cons: "I will never choose Air Canada again."

Cons: "Long time till take off."

Pros: "Everything went as planned, no delays, left on time, etc.. As good as it gets! and my flight was amazingly cheap! very happy flyer."

Pros: "on time -thank you"
Cons: "my headset didn't work - it should have - the individual entertainment system on the flight was not working"

Pros: "Things were very good. Staff was freindly."
Cons: "The internet wasn't working but not a problem for a 1 hour flight."

Pros: "it was on time landed a few minutes early stewerdess were very nice"

Cons: "2 hour delay"

Cons: "They charged us 25 dollars for a carry on bag which was unfair. They didn't charge anyone else. When I came back I was not charged. I would like a refund. The people were very rude! I take that bag on trips weekly. I should have not been charged."

Cons: "They made me wait so long on the phone just to buy tickets and when I bought one, the staff member didn't include the returning flight, so I had to call back again and wait even longer for somebody to assist me. It was a nightmare. Also, I they don't refund or transfer tickets so be aware of that. Flight's were on time though."

Cons: "I am a visitor to Canada n travelling by myself, I do not carry cell phone and had no way to communicate these last minute changes to people coming to pick me up. Flight was overbooked n they bumped me off to a later flight. Then the airline lost my luggage and I was sent pillar to post to report it."

Pros: "Everyone was very nice"
Cons: "When I went to Check in there was alot of problems with the process on line By the time I was able to enter my information the session had timed out. It was so frustrating because I had to wait 51 minutes for an Air Canada representative to confirm I had checked in eventhough I didn't have my boarding pass on my I5 phone. I really like your planes and service providers,but your website is awful."

Pros: "On time with nice crew"
Cons: "Boarding a bit of a mess"

Cons: "The Toronto airport was ill-equipped for an international transfer. I barely made it despite a 90 minute layover. Air Canada was OK, not great."

Cons: "Very long line to get to security"

Pros: "Free snack"

Pros: "This was my first experience with air canada....and prior to the flight I had notions of yet another discount airlines because they charged you to book a seat. We did not pay the extra but were assigned seats during online checkin and were fine. The attendants were friendly and helpful. The seats were comfortable and the free inflight entertainment enjoyable."
Cons: "Terminal at LGA is crowded."

Cons: "From LGA to Toronto the input jack for the headphones was all messed up and I kept having to fiddle with it to get good sound."

Pros: "Good landing ahead of scheduled arrival time"
Cons: "Airplane is Too small :)"

Pros: "Great seating and very spacious for economy seats."
Cons: "Nothing"

Pros: "Great air fare. Small airport--easy parking---quick check in."
Cons: "Small plane with limited seat size, but well worth taking to Toronto to connect to major flights."

Pros: "The fact that I was rebooked immediately to my new flight AC-DC 705 at 8:50 am by two wonderful ladies at La guardia airport who comforted then boarded me unto a flight due to the fact that I missed my original flight. This occured due to the Airport being Unorganized! As I had checked in well before 3 hours and was on time for my original flight at 8:30 am."
Cons: "The airport was extremely packed, Unorganized and not well staffed. What I hated is that when I arrived at my original gate A7 the gentleman who boarded my original flight was unprofessional, rude, basically ignored me and said "You missed your flight !" Not even taking the time to listen to my situation or guide me in my next steps of acquiring a new flight to go to my classes and home in Toronto!"

Pros: "Decent leg room"
Cons: "Everyone confused about the aisle seats. Took much longer to find proper row."

Pros: "The flight attendants was very curtesous."

Cons: "I was upset that my flight was cancelled one day before the flight day. I contacted Air Canada but they should have tried to contact me as soon as the cancellation."

Pros: "TVs in each head rest with movies."
Cons: "No communication or care. Sat on plane in Toronto for 4hrs - no offer of beverage or snack. To announce flight cancelled. 90% of flights going same location was cancelled from gate. No reason to assume our flight would have special us president clearance to fly. And doesn't take 4hrs to figure that out. Then was not giving any assistance or comms on new flight. When called told best chance is 2 days for flight and was not providing any hotel voucher. We ended up driving from Toronto to NYC. We were irate!!!!!"

Cons: "I had 21Inch suitcase. but who helped me check in staff , he said my suitcase looks littlebit big charge me seccond luggage fee $35.... my suitcase 21Inch..it is cabin size...even I didnt use extendingzipper, when I see other people suitcase same size with my suit case or more ticker what I got more mad is my new suitcase got scratched, cracked. I paid $35 . I got broken suitcase ..no reson to do that .it is firsttime I used that... also flight is delayed 2 hours both time .this is understand. .. but I stil got mad, don't understand that silly staff. I regret I couldn't complained and choose aircanada. Also he never smile to customers not kind at all seems doesn't wanna work. From that , Whenever take flight to short distance I will use westjet or other one."

Pros: "Great flight, service was excellent, will choose Air Canada for my next trip to the Orient!"

Pros: "service was excellent, and everyone was so great and patient even though flights were cancelled and delayed."
Cons: "need more snacks!"