Cons: They should tell you about the required insurance online so it's not an issue there.
Oct 3 2016
Pick other Rent a Car
Cons: They star charging for everything, online they give you a price, but after you end paying more, they said that's how business work to call the attention of customers
Oct 6 2016
Super easy pick up at airport
Pros: They gave us a great 4x4 Jimmy that was perfect for zipping around on the dirt roads and finding waves.
Cons: They tried to charge us because the carpet under the floor mat was damp, which was a little strange considering had been dumping rain all day. But they were reasonable and in the end didn't charge us extra. The car was clean and great with really easy pick up and drop off.
Oct 9 2016
Pros: We really liked the flexibility when asking for an upgrade.
Cons: We didn't like the lack of proactivity from the person in charge at Budget
Oct 23 2016
Day rental of small car
Pros: Car was brand new and clean. Service was fast and efficient. No tricks or trying to upsell me.
Cons: The Suzuki car was a very small and simple car with no frills. I could not even charge my phone.
Oct 24 2016
Cons: scammers! the guys who check the cars for flaws will miss some on purpose so they can charge you afterwards or expect money to keep quiet.
Nov 29 2016
Pros: Customer Service and car were great
Nov 29 2016
Pros: Loved the vehicle!
Cons: No concerns
Dec 12 2016
Mandatory insurance not mentioned by Kayak! buyer
Pros: Local rental folks were professional and great to work with. Shuttle service available. Car was in good condition.
Cons: There is a $12.99 per day mandatory liability insurance never mentioned by Kayak. Reservation presented it us with a $99 insurance which wasn't equivalent and not accepted. We were forced to pay an additional 70% on top of what was quoted by Kayak.
Dec 12 2016
Cons: Forced to buy additional insurance even though I bought insurance through Kayak. Said they would refund my deposit upon drop-off, but then upon dropping off they said I'd have to talk to the location where I picked it up.
Pros: Ease at airport, ease of return, quality car.
Cons: Long check in time initially, prices are double to quintuple what quoted on site. They force you to buy insurance in country, which is somewhat understandable, but unlike in the states it can make the price quoted by Kayak go up by 500%. We got a rental on Kayak for $90. When we got there it was $541 for full coverage. Luckily we were able to do something for $227, but that is still more than double the quoted price. Need a system to incorporate insurance add ons in advance or ppl will continue to feel duped as we did.
Jul 26 2016
Didn't have car originally reaerved
Pros: Friendliness, professional attitude of employees, car rented did the job and saved some money
Cons: I had reserved a large SUV but they only had pickup trucks. I ended up getting a small crossover SUV which was cramped with the luggage we had.
Nov 28 2016
Pros: Everything. Service picking up and dropping off were both great.
Dec 26 2016
Didn't have the car I reserved
Cons: I got to Managua and went to the Alamo counter in the airport. I had reserved an automatic car and all they had were manuals. I had to cancel my reservation and spend the next hour and a half trying to find an automatic car. I won't use Kayak again for an international rental car.
Jan 1 2017
Cons: They didn't have the car I requested. They offered a different car but it was to big for me to store it. I called back the next day to check and sss told they couldn't help me.