MGA
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— MGA
Oct 5 — Oct 121
Round-trip
1 adult
Economy
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Wed 10/5
Wed 10/12
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Good to know
When to book flights to Augusto C Sandino
Estimated round-trip price
Average price per month
Flight prices as travel date approaches
Top tips for finding cheap flights to Managua
- Looking for cheap airfare to Managua? 25% of our users found tickets to Managua for the following prices or less: From Miami $245 one-way - $393 round-trip, from Los Angeles $258 one-way - $412 round-trip, from New Orleans $489 one-way - $575 round-trip
- Book at least 3 weeks before departure in order to get a below-average price.
- High season is considered to be June and July. The cheapest month to fly from United States is October.
- Enter your preferred departure airport and travel dates into the search form above to unlock the latest Managua flight deals.
- If you’re booking flights to Managua, you will be flying into Augusto C. Sandino International Airport. Augusto C. Sandino International Airport is the only international airport in Nicaragua. The airport is located in the Sixth Ward of Managua and is the fifth busiest airport in Central America.
- Skip the fast food chains at the airport and instead look for local dining options. The food is much better and far more affordable than trying to buy Americanized food. Plus, it is much more fun to eat like the locals. You’ll be able to enjoy dishes like nacatamal, quesillo, and gallo pinto at the restaurants located in the food court. The food court is open from 6 a.m. to 9 p.m.
- If you have landed in Augusto C. Sandino International Airport and want to exchange your currency, do not do it at the airport itself. The rates are quite high. You will find a better exchange rate if you visit a local bank in Managua to exchange your currency.
- Passengers who fly economy can pay to access the first class lounge at Augusto C. Sandino International Airport. The Sala VIP Lounge is located on the second floor. There are televisions and free WiFi available. The fee to enter includes a free drink for children twelve years and younger or two drinks for adults. You must make a reservation for the VIP lounge 6 hours in advance.
- If you need to take a taxi from Augusto C. Sandino International Airport to your hotel or an attraction, get a recommendation from the airport staff. Independent taxi drivers can be very aggressive and charge tourists much higher prices. If you’re looking for the cheapest way to get around the city when leaving the airport, you’ll want to take a “chicken bus.” These local buses are the least expensive way to get around the country but are also quite crowded.
FAQs - booking Managua flights
Top 5 airlines flying to Managua Augusto C Sandino
Scores according to KAYAK customer reviews7.9
AviancaOverall score based on 13792 reviews
8.0Boarding
8.0Comfort
8.2Crew
7.8Entertainment
7.4Food
Airline reviews
Pros: "Customer service didn't help me change my flight!"
Cons: "Customer service didn't help me change my flight!"
Pros: "Customer service didn't help me change my flight!"
Cons: "Customer service didn't help me change my flight!"
Pros: "The seat wasn’t working properly"
Pros: "decent comfort on board"
Cons: "both flights delayed, some rude crew, and Avianca lost my luggage when I got to Medellin"
Pros: "Good schedule"
Cons: "The food"
Pros: "The crew was accommodating"
Cons: "The seats were uncomfortable and they changed my flight 3 times"
Pros: "Pretty much everything was great!"
Cons: "We got there to check our bags about 90 min before check in bc we were trying to avoid the chaos of rush hour time at LAX but avanica wouldn’t take our bags that early so we had to drag them around and wait till there’s were plenty of other people in line. This all could of been avoided and easier."
Cons: "I actually had to change my flight because the Avianca flight had a horrible delay. I took another one through El Salvador which was ok but it took me three hours to fix the new flight, Avianca did not try to help me with United, and I spent all night awake and missed my Brunch with my son."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "Nothing"
Cons: "Having to leave airport after waiting hours for a repair"
Pros: "Great service gave my brother all the attention he needed"
Pros: "Very helpful service"
Pros: "Pretty much on time. Entertainment options were great. Clean enough."
Cons: "Food was not very good. Extremely salty. Our family of 4 did not eat much of it."
Pros: "Food was good. Free alcohol. Soft landings."
Pros: "Nonstop to destination."
Cons: "Very uncomfortable"
Pros: "The hole experience was excellent"
Cons: "I had to ask for a pillow 3 times, twice from the same flight attendant who never bothered to comply. The food and entertainment were good though."
Pros: "The best was to have the movie Coco to watch."
Pros: "Friendly staff. Flight on time. Two meal options."
Cons: "One of the breakfast option was not good."
Cons: "Because the lady take aur bagagge the bascula is doesnt work she was very rud but we go to the other lady the bagagge was correct because we know is okey because we check at home in the airport too so agter that yhey know the bascula is bas and she don say sorry end enyrhing for the bad time she was lake I dont care so that happen"
Pros: "crew"
Cons: "entertainment"
Pros: "Newer plane"
Cons: "It took forever to turn off the head light"
Pros: "The flight was on time and comfortable"
Cons: "Waiting for immigration purposes, due to crowed area"
Pros: "Everything went fine until I got to Bogota and had to pick up my suitcases... they were to end in Cali"
Cons: "Having to change my flights from the bigining... the reason why I buy my tickets a months in advance is so I can have what I want and ask for... so changing from a direct flight from LAC to CLO and the. Having to have 3 stops want fun at all!!"
Pros: "The flight schedule"
Cons: "None"
Pros: "Nothing"
Cons: "First, the departure terminal didn't show up on the reader boards until it was almost time to go, so I had to sprint down to our gate. Then, they boarded by zones, but I had no idea what zone I was supposed to be in and it was nowhere on my ticket. Anywhere. Then, when I finally decided to go try to board, they wouldn't let me because they said I didn't have a return ticket. In fact, I had proof of onward travel in three different forms. But they insisted that I had to have a flight as proof of leaving Guatemala and assured me that customs would prevent me from entering. They also said I had 5 minutes to book something or I would miss the flight. No one ever paged me to discuss this prior to departure! And do you know how much Guatemala asked about my onward travel? Zero. Nada. In the fluster of buying an almost $400 ticket, I clicked to book through a third party that doesn't allow refunds. Fortunately, after I landed I called them right away to cancel and managed to make it happen since the ticket hadn't been issued, but if I had failed at that it would have been at least $130 when all was said and done. Ride was uncomfortable, flight attendants we're rude and impatient, and I was ignored for food service."
Pros: "Good service"
Cons: "Not individual TV Different seat for the other ticket Issues with the hand bag in the moment of boarding"
Pros: "Aside from the issues below, it was a good flight."
Cons: "I was seated by an emergency exit, so i couldn't tilt my seat back. Also, everyone who walked by hit my left arm back and forth. It was very annoying. The cabin felt a bit claustrophobic."
Pros: "Refreshments were very good."
Pros: "The crew was very nice, and accomodating. They didn't mind that I practiced speaking Spanish with them, even though my Spanish is horrible."
Cons: "There is always discomfort on a long flight, but Avianca did everything they could to accommodate me, and my fellow passengers."
Pros: "The in-flight entertainment and seats!"
Pros: "food was ok, seats ok"
Cons: "no wi fi movie selection was limited"
Pros: "As a rider enjoyed also many food provided thasn asny airline."
Cons: "Service of no question."
Pros: "Got lucky with a free upgrade to 1st class and the crew always helpful."
Cons: "Tried to add an additional bag for 50 to 70 Lbs and website said $50 USD and they wanted to charge $100 USD for some reason. end up removing stuff from the bag to not get charge an extra $60 USD"
Pros: "The seat (space, comfort, cleanliness) was good"
Cons: "The crew (flight attendants) need to be trained much better if Avianca hopes to be a international airline. The attendants spend too much time sitting in the back of the plane and not enough checking for excess trash, customer comfort and general visibility. During the in-flight meal I found an object that looked like a piece of a plastic tie. I gave it to the flight attendant but she appeared unconcerned and indifferent to the situation, making no apology what so ever."
Pros: "Blankets, pillows, personal tv moniter and they fed us!"
Pros: "Crew was nice and individual tv screens were great! Free wine."
Cons: "God tasted like cardboard."
Pros: "Confort ando amability"
Pros: "The flights were on time, with great service. This was a connecting flight with only a 45 minute layover and I didn't worry about my luggage being lost (in then end it was transfered to the connection on time)"
Cons: "Nothing!"
Pros: "Crew, food, airplane, cabin"
Cons: "Chair is not comfortable to sleep"
Cons: "No pude hacer check in porque movieron mi reservación y casi pierdo el vuelo por un problema en la misma línea aérea. No supieron darme una pronta solución."
Cons: "El desayuno estaba un poco frio"
Pros: "Nothing"
Cons: "The check in line at the airport was way too slow. When we got to the clerk she told us that we better run to the boarding area. They full the plane with passengers going to South America and the luggage for people going to san salvador was left at LAX. That was on Monday today is Thursday and the luggage still in LA. I don't think will be using this airline again."
Pros: "The price was awesome"
Cons: "Food was mediocre"
Pros: "Very professional service, nice people, newer airplane, plenty of entertainment options, got my luggage where it needed to go despite 2 connections."
Cons: "I was put in a seat before the exit row, meaning my chair did not recline for a 5 hour flight. In addition, the seat in front of me was at least 3-5 inches closer than any other seat on the plane. I understand there are these seats on the plane, I just wish I would have known prior or been given the option to change seats."
Pros: "on time and good customer service"
Pros: "On time, fast boarding, Second leg was very comfortable with ample leg room."
Cons: "Nothing to report."
Pros: "All your service rocks"
Cons: "Several seats and/or tv were not working good or not working at all."
Pros: "People were really nice"
Cons: "No veggie choices"
Cons: "Food"
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Pros: "Crew was exceptionally nice and professional on this flight."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Everything"
Cons: "I didn't like getting a notification that the flight had been delayed. Just to find out that it was on time when I arrived at the airport. I almost missed the flight."
Pros: "NA"
Cons: "Staff on ground at the panama airport was realy rude, lack of customer service"
Cons: "Need more attention to details like order to boarding and entertainment"
Pros: "I paid extra for a seat in the exit row. It had a lot of legroom and was comfortable. The flight was smooth. It left on time and arrived on time."
Cons: "The food was mediocre."
Pros: "They give me a lot of food with no extra money , that’s so great even beers :)"
Cons: "Everything was awesome keep doing the same great job thanks :)"
Pros: "The whole experience was great. Pleasant crew, food excellent. I will recommend this airline for future trips."
Cons: "More affordable especially because this was a last minute trip because of death in my family."
Pros: "Comfortable seats"
Cons: "Limited movie selection"
Cons: "Crying kicking baby in the seat behind mine ruined the flight."
Pros: "Movies"
Cons: "They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases."
Pros: "The flight was on time, the airline personnel very polite and attentive. I recommend to my friends and family to choose Copa for their next flight."
Pros: "Nothing"
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Cons: "Poor costumer service . Luggage was wet . All of the clothes ruined"
Pros: "Everything"
Pros: "Christian was very attentive & genuine. He was professional and it was obvious he truly loved his job."
Pros: "The welcoming and attentive service"
Pros: "boarding was smooth as silk"
Cons: "vegetarian food options would be nice"
Pros: "Everything’s was very good."
Pros: "Crew lovely. Thank you."
Cons: "Most uncomfortable cabin seat I’ve ever sat in. My back is now killing me."
Pros: "Satff was polite and courteous. Plane was very comfortable."
Pros: "amount of leg room"
Cons: "many of the seat back screens weren't working"
Pros: "Excelente"
Cons: "Excelente"
Pros: "nothing"
Cons: "almost everything time plane no space long flying time long lines"
Cons: "The connecting flight rush."
Pros: "Everything was fine except my husband and I were not aware that food was going to be served. My husband only eats kosher meat and I am vegan so we were not able to eat."
Pros: "The crew members on my return trip to New York City were great!"
Cons: "On my trip to Panama City, the attendant told me I have to walk all the way to the back if I wanted to get alcoholic beverage. Why was I doing my job for him? Also my tv wasn’t working for half the flight."
Pros: "The price was really good, was the best way to returned yo Nicaragua."
Pros: "Crew was friendly and made sure I was comfortable."
Cons: "Size of aircraft. Might opt for exit row next time. After business class I would suggest that you board from the rear so passengers don't have to stand and wait for others to put up carry on luggage before you can pass."
Pros: "Nice people , schedule ,"
Cons: "Keep"
Pros: "Great Entertainment choices on this flight. I hardly even noticed the time passing."
Cons: "They didn't have any food I could eat, except for an incredibly small salad. The crew informed me that I could have requested a special meal 24 hrs in advance, but that information was sadly provided too late."
Pros: "Copa has the worlds very best gate agents and check-in agents by far... they had a huge line and held very professional atmosphere"
Cons: "Always the good there was none"
Pros: "Excellente customer service"
Pros: "Crew was very understanding of our frustration and di the best they could do within their range(which wasn't much to be honest)"
Cons: "Poor job in the gate at boarding and with announces, we were held in the the runway for about an hour plus without proper indication of why, all the could say was "bad weather". Non-stop turbulence and food wasn't served until good 3 plus hours into the flight, (remember to add that to the time we were held at the runway as well). Entertainment on board was extremely limited."
Pros: "The seat was OK"
Cons: "The flight was delayed 2 hours on departure and the reason for the delay was never communicated. We had to move to another gate and board busses to take us to the plane which had been moved from the original gate. The meal was awful. The crew basically ignored us. And the luggage took 45 minutes to arrive at the carousel"
Pros: "Crew was nice"
Cons: "We didn't get a beverage until two hours into the flight. Cookie meal and a ritual serve that once. No pre-beverage service or post dinner coffee service."
Pros: "The Service that copa has is incomparable. I hope the company doesnt change the"
Cons: "The plane didnt have screens on each chair...."
Pros: "Vey accurate time"
Cons: "The web checking was a bit slow"
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "everything was fine"
Pros: "Crew, girls, was amazing. Loved them all!"
Cons: "Aircraft was too fast to land. Pilit, instead of reduce speed, landed fast. Too bad for me and my girlfriend. A little girl was scared. No doubt. Some movements before landing wereasif the pilot were begginer. I felt like if shock absorbers were going to be broken."
Pros: "Best agents, F/A's, and Crew!!!! Hands down you guys are the greatest in Latin America!"
Cons: "Always food is a joke! Guys....dont give us anything and that way we are not insulted!!!!!!"
Cons: "Subieron la temperatura al aire acondicionado, hacia calor."
Pros: "On time and friendly staff."
Cons: "I was sitting next to the window and it was pretty hot. The air was not really working."
Pros: "The seats in business class were nice along with the hot towel."
Cons: "Entertainment options were very limited to non existent, but it was a short flight."
Cons: "when we got to the airport, we were told we had NO TICKET!!!"
Pros: "Wifi"
The line to register was too long and airline personnel took too long. Had to wait more than one hour. Avianca once a great customer service, but not anymore. One would expect service to be way better before boarding and then on the plane (food and entertainment), considering what one is paying.
Pros: "Boarding was fast. Crew was nice."
Cons: "Turned the AC lower because the main cabin was somewhat warm. It’s a 35 min flight but it was warm back there."
Pros: "This flight is so shaker that there is nothing to say about it between take off and landing."
Cons: "Boarding process could have been better if you had someone move people to the side from other groups that were not called. Just saying in the load speaker doesn’t do the job."
Pros: "Crew was amazing, seat was comfortable, was a pleasant flight"
Cons: "Taste of food in general, was a little dry and the meat was tough"
Cons: "Old plane, it didn’t work well the audio for the entertainment"
Pros: "Comfortable seat and friendly crew"
Pros: "Everything just excellent!!!"
Pros: "All was great. Thank you"
Pros: "Everything. We didn’t get food, but they still have us mints which was a nice touch. The mood of the plane was very relaxing cause it was a quick flight, modern plane, I could choose my own entertainment."
Cons: "I couldn’t charge my phone cause the USB port didn’t work, I feel like that’s what usually happens with avianca."
Pros: "Everything... just Excellent!!!!"
Cons: "Everything was fine"
Pros: "Plane seems well kept."
Cons: "SAL leg had a late departure from a small, crowded gate. No drink option."
Pros: "la puntualidad del vuelo y el trato del personal de la aerolinea. En lo personal fue muy satisfactoria mi experiencia con AVIANCA tanto asi que en mis próximos viajes usaré de sus servicios. Muchas Gracias"
Pros: "Todo lo previo al vuelo"
Cons: "Sin entretenimiento"
Pros: "Megusto mucho volar por esta aeroliniamuy buena experiensia"
Cons: "La atencion exelente"
Pros: "Great crew"
Cons: "It was a short flight."
Pros: "Unlike most airlines the flight attendants were very nice and actually smiled and were very helpful"
Pros: "The food"
Cons: "The organization"
Cons: "No hospitality in the crew specially in miami airport"
Pros: "EXelent with avianca An their partner"
Cons: "EXelent with avianca An their partner"
Pros: "Punctuality."
Cons: "The departure terminal crew (1 lady specifically) in Miami was a bit rude during boarding."
Pros: "Everything"
Cons: "Nothing."
Pros: "Flight on time. Crew very curtious."
Cons: "I dint like to have to get on additional line to have to pay for my 2 nd lugage. and they open small botlle of shampoo and was'nt closed tight."
Pros: "Everything was great!"
Pros: "Everything"
Pros: "The other passengers"
Cons: "Flight was 30 minutes late on departure, which meant we waited over an hour standing by the gate. They made some time flying and got to the destination 10 minutes late. Even then they anaunced it as another flight "on time". During the flight a/c was super cold and asked pressed the button for assistance to get a blanket, waited for 10 minutes and nothing, then, as a flight attendant was walking by I stoped her and asked fro the blanket. She forgot and had to asked her again after another 10 minutes of waiting. The crew was very distracted and not professional. Not just on my request but as they were making announcements they were giggling as well and spent most of the time at the back of the plane and not tending to passengers"
Pros: "Boarding."
Cons: "The delay it took to take off. More than a hour."
Pros: "Everything was ok"
Cons: "Waiting room has not enough room."
Pros: "Service at the counter, in the airplane, was excellent. Overall, my expectations were exceeded."
Pros: "Not much"
Cons: "The customer service lacks the human touch. They used to be so nice and good, not anymore... they are always in a rush and they try to charge you for everything... the worst attitude was the lady checking the bags (weight) ... wow! Poorest of the poor customer service... flight was delayed and got to MGA delayed as well... I don't think I will ever book a flight with TACA/AVIANCA"
Pros: "I like fast boarding and the entertaiment was so good"
Cons: "Comfort could be improved with pillows and blankets"
Pros: "Flight on time, excelent service"
Pros: "Same as above... made it in one piece."
Cons: "Plane felt like it was going to disintegrate in the air on decent. Walls and windows shaking. Pilot HARD on the brakes during landing. felt like we were going to fish tail making the hard turn to the terminal."
Pros: "The plane das mire spacious than the ones I traveled before..seats more comfortable.and more space between front seat.. I liked it very much..."
Cons: "Once you arrive at the airport you have to go through security and they had this weird rule you have to have your personal belongings in a clear plastic bag. If you don't have it in a clear plastic bag they dispose of your items"
Cons: "When we got to San Pedro Sula:find out plane had left us and we had to spend night at Hotel:best hotel,but the reason I flew with Avianca was to go to Tegus the same day""Hello"""
Cons: "Worts airline Ever."
Pros: "Depsrture anda arriving on time.."
Cons: "Everything ese justo fine...."
Pros: "Boarding was quick and easy although flight was full."
Cons: "Food could have been better."
Pros: "On time"
Cons: "Some option for people on specisl diets. Otherwise everything ok."
Pros: "Hello I think every thing it was excellent. Thanks a lot"
Pros: "A fast boarding process"
Cons: "The airplane was kind of old, the entertainment system didn't had any movies, my chair was kind of broken cause even having it straight, I could feel it moving."
Pros: "Nothing."
Cons: "I did not like ot. They switched the planes at last minute and took us to an ATR72, which is a small helix plane very unstable and took a lot longer to get to Managua. I got really upset"
Pros: "We took a direct flight, to Miami,"
Pros: "Crew was amicable and food was good."
Cons: "I was sitting in seat 19B with my wife and son on seat A and C and had a two year old and a 6 month baby travelling with their grandma that cried and kicked the back of our seats through the whole flight. Nothing was done by the grandma, even though we pleaded with her and at the end the whole section was happy to see the end of probably the worst flight I have ever had. I suggest that over 70 year old persons not be allowed to travel with two infants by themselves."
Cons: "No"
Pros: "The meal with this flight had fresh lettuce! What a great treat and surprise instead of a simple meat and cheese sandwich. Another cramped flight, but the crew members were very friendly and tried to make everyone as comfortable as possible. This was only a 40 minute flight, so it was easier to stand for the time period."
Cons: "Como miembro de Priority Pass y Lifemiles me toco utilizar la Sala VIP de aeropuerto de El Salvador por la mañana fue una buena experiencia y me pareció una sala acorde para el aeropuerto en el que se encuentra, pero por la noche al regresar de mi viaje la sala estaba sin un solo lugar para sentarse, creo que el personal del mostrados nos debió de avisar antes de hacer el ingreso a la sala."
Cons: "While boarding my itinerary was changed really routing me to another country."
Pros: "I like That you serve food on the plane and that there are TVs at each seat but many of the do not work at all and most do not work very well."
Cons: "Every time I fly a Taca flight leaving San Pedro Sula, the pilot flies so bad that I dont want to take your airline anymore leaving San Pedro. There is no reason to take off and immediately turn quickly and feel like we going to fall from the sky. It's extremely nerve racking. The other airlines never do this. The customer service in MIA was horrible. The woman who checked me in was very rude And had a miserable attitude."
Cons: "Horrible services. Restrooms smel terrible"
I didn't enjoy the fact the the terminal was changed and then the gate. Also, the attitude of the lady at the gate. I asked her to confirm if that was the final gate and she ignored me initially and was rude when she finally answered by pointing out the screen. I told her that I read the screen but was JUST asking for confirmation. Also, when we landed at Seattle everybody jumped up and crowded the aisle because the crew didn't instruct us to remain seated until their row was called. It was a mess. I enjoy that process from LATAM. Thank you.
The flight crew was nice,
Alaska Airlines was well run. They were also helpful and were positive even though flights had been cancelled. My flight was on time👍
Pros: "New plane, nice crew, good entertainment, good food."
Cons: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Cons: "There was a fee to carry 2 normal size bags.. This was not disclosed in ur website and i will file a complaint"
Pros: "Crew members were friendly and helpful"
Cons: "Boarding, comfort of seats"
Pros: "On my way back I asked for water as the cabin was hot .. and I was told to go back to my seat and buckle up."
Cons: "That they would have turned down the temperature and immediately provided water."
Pros: "Everything"
Cons: "Nothing"
Cons: "Full hour to drop our bags at ticketing. Otherwise great."
Cons: "The American Airlines flight was delayed by 1hr. When landing in SFO we waited on the strip for 20mins to get to our gate."
Cons: "More room legs needed."
Pros: "Fair"
Cons: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"
Pros: "The crew was amazing"
Pros: "Everything was on time. Food was good and movie selection was good"
Pros: "Service and great crew"
Cons: "The food"
Pros: "Wonderful people, great attitudes, and the experience I’ve come to expect."
Pros: "Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent."
Pros: "food and flight attendants"
Cons: "not enough room for legs in latam and japan airlines...I know is just economy class but still for such a long flight it should be a bit more comfortable"
Cons: "My baggage was lost"
Pros: "About as comfortable as it could be given a 10 hour flight and a pretty full plane."
Cons: "Boarding at LAX was unpleasant. Waited in a crowded shuttle bus for at least 20 minutes then long drive to a remote boarding gate."
Pros: "I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way."
Cons: "The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them."
Pros: "The food improved a lot"
Cons: "They used to have great airplanes when it was LAN now the airplane was very old uncortable and the touchscreen barely worked. I used to like a lot LAN but now their quality is very bad. Also I traveled with my 3 year old son and they gave us separated seats. And I asked if we can have better seats for the next fly and they refuse because they supposed to be full but I notice close to me was a empty row and someone noticed that and move to it. They could made the things a little more easy with a mom with a toddler. They used to be more considered"
Pros: "Check-in process at LAX by LATAM employee was misleading, as she made it seem as if our luggage would arrive at our final destination in Cusco. Moreover, she failed to give us copies of our boarding pass for our connecting flight from Lima to Peru. Because of her misleading, out luggage was left in Lima and we landed in Cusco without our luggage. We are still awaiting to see where our luggage is."
Cons: "Customer service at check-in desk was incompetent. Service by flight attendants was largely rude and done with a lot of deep sighing by the flight attendants as they performed food and beverage service. They did not make me want to fly this airline every again."
Pros: "Good food. Comfortable seats. Helpful attendants when approached."
Cons: "Cramped quarters-fortunately I am thin, got an aisle seat, and was next to a medium-sized person. When I pushed the call button repeatedly, no one came."
Cons: "A little food"
Cons: "Delayed 4 hours in Lima. Stood on the line to get a usd6 voucher for food, same as all passengers when I was flying business. No lounge service."
Pros: "They rebooked us out of Orange County, a different airport, without extra charge."
Cons: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."
Cons: "My itinerary was changed without my knowledge, the new fights included more stopovers, longer flights, and I was not seated with my husband. In addition, most flights were delayed. This experience was awful."
Cons: "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."
Cons: "Seats very small. And I’m only size 33!"
Cons: "Extremely uncomfortable flight, extremely tight seats, kids running around during most of the flight. Terrible experience seating next to bathrooms, flight attendant keep trowing some sort of air freshener to mask the bathroom disgusting smell, and it didn’t not work well. Ended up breathing the most disgusting smell for hours, arrived to destination with an upside down stomach and nausea."
Pros: "Crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat because I bought my ticket from a third party. The boarding gate crew seemed stressed and were a bit short with passengers waiting for seat assignments."
Pros: "There was a lot of leg room on this plane. I do not think they have retrofitted it yet to today's money making planes as other airlines have done. We left late, but we arrived only a few minutes late."
Cons: "The boarding process took almost two hours. We were shuttled to a remote location, then we sat on the airplane for about an hour. We finally took off around 2:45."
Pros: "That wine was included in the drink selections"
Cons: "Didn't have an option for vegetarian dish. The outlet cord on the seat was not working."
Pros: "The food, crew, and entertainment were great."
Cons: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Pros: "Crew was amazing, movies good, boarding fast"
Cons: "Didn't get seat I choose, and food was bad I had pasta was okay, then I had like a toasted ham and cheese and the bread was rock hard didn't even touch it"
Cons: "My fly was delate for 2 hours reason from previous fly cancellation. They didn't notified me."
Pros: "Solid crew, clean planes, safe pilots. Exceptional staff support at LATAM check-in at LAX."
Cons: "I arrived 3 hours early to my flight, which I had been notified that morning of a 2hr delay. Fortunately the woman who checked me in realized there was 1 seat available on the last flight that would get me to Lima in time for my connection flight (departing same time as my flight pre-delay). She personally got me to the front of the line, and ran with me just about to the gate, where I caught a shuttle to the plane. If she hadn't done so, and if I hadn't checked in so early, I would have been forced to stay in Lima 24hrs, despite buying a rightful seat and having reservations in Buenos Aires. It is appalling and unacceptable that y'all continue to overbook flights, causing incredible trouble, inconvenience and potential harm to your customers. For a service that costs so much, the only acceptable delays are weather and mechanically related. if it hadn't been for amazing staff immediately, I would've been furiously waiting in a city I didn't need or want to be in. Customer service will continue to grow your business or impede it negatively-- how y'all act is up to you. I appreciate how well I was taken care of by several kind individuals."
Pros: "The entertainment was good. The crew was very friendly and helpful throughout the flight."
Cons: "The coach seats were unreasonably small. I have never been on an airline with such small coach seats. There was virtually no leg room. For this reason alone, I don't think I would fly LATAM again for a long distance flight. It was too uncomfortable."
Pros: "Overall I love the professionalism and customer service of LATAM. The interior lighting of the aircraft makes a big difference. The staff is always super polite and friendly. It's my favorite airline."
Cons: "On a 10 hour flight (LAX to Santiago Chile) they should offer more snacks and drinks for people to help themselves to in economy class. Other airlines have water and juice available I felt like I was bothering a crew member every time asked for a glass of water, when I could have just helped myself. Also, maybe have a few light snacks available. After a very light lunch, 8 and a half hours is a very long wait till breakfast!"
Cons: "I was charged 200 dollars to transport a 400 dollars surfboard. This makes it prohibitive for anyone to travel with our entertainment equipment. It should only qualify as sport equipment for remunerated athletes, not amateurs like me."
Pros: "Smooth ride. Nice hospitality in the evening flt."
Cons: "No good food options"
Pros: "Free wine"
Cons: "Seats aren't so comfortable"
Cons: "The flight was delayed in LAX, and consequently I missed my connection to Cuzco. My luggage was also misplaced"
Pros: "What a nice surprise to be able to stretch out after a multi-leg international trip!"
Cons: "Nothing!"
Cons: "Everything. We booked flights a half year in advance yet they forced a couple of us to upgrade to premium in order to get seats. They then separated one of the couples with premium seating without notice so some other couple could sit next to each other. Their website didn't allow us to use an electronic boarding pass. Its cumbersome and uninformative. Some of the attendants are incredibly rude."
Pros: "Nothing"
Cons: "A death in the family cause us to change our flight , they were not accommodating and were extremely insensitive. Try your best not to use kayak or Latam."
Pros: "The meal offerings given my "special" menu request (vegetarian) was better than expected, portions were of a nice quantity, the food wasn't bland, and in terms of variety they offered a good food selection. The available entertainment catalog (movies, TV shows, etc) was vast, and included recently released films. I also love that LAN offers pillows, blankets (of good, warm material) and headsets. The crew was attentive and helpful. The plane plane was clean, which is expected to be but not always ends up being that way."
Cons: "The plane looked like an older model, which is not a problem itself, the problems were: my seat was missing the cup holder ring (looked like it broke) meaning no place to keep a cup to drink water throughout the flight. The remote for the "t.v."/entertainment system, that is nestled on the side of the seat, wasn't working and the touch screen glitched (it would freeze, or kick me back to the root menu while I was browsing through options) Small technical problems that given the $$ flights cost, one expects them to work properly."
Pros: "The airline was nice and updated, entertainment was great with lots of new movies to watch for free"
Cons: "The boarding process felt like a heads of cattle. We had to walk two miles through 5 wings of the terminal. Once we got there, thought we'd be just on time but ended up waiting in the terminal for 30 extra minutes, then boarded a bus which sat for another 20, then on the plane we sat for at least 30 more minutes. It was not a good experience. The food was also just average with little options to choose from"
Cons: "The flight LAN 601M was cancelled due to mechanical issues. I waited 4 hours in line to find out at the end that they cannot reroute me to Buenos Aires in time for my Monday 9 pm speech. I had no choice but to cancel the entire trip. I hope Kayak would help me get a full refund from LAN."
Pros: "Not a thing"
Cons: "Timing"
Pros: "Everything was fine excellent."
Cons: "Everything was excellent."
Pros: "The attention of the crew"
Cons: "Hot food"
Pros: "Crew amazing, airport security staff and procedures are preposterous, food crapy, layover way too long"
Pros: "The large plane that I was on was great. Comfortable and a smooth ride. Movies were good. Drinks good."
Cons: "Food could be a little better."
Pros: "The crew was helpful and professional, the food was flavorful and plentiful, the entertainment selection was good and the aircraft was well take care of and had amenities like spots to charge devices"
Cons: "The WiFi didn’t work even though it was advertised as working"
Pros: "On board crew are nice, counter personal at JFK is horrible"
Cons: "JFK counter lady extremely rude and tried to charge extfor every gram of luggage, finally I checked my carry on and still wanted to charge for my backpack but the supervisor said that was ok with weight. Absolutely awful experience at AeroMexico counter. Food is bad. Seats are a TORTURE"
Cons: "In JFK, they asked to check in every single carry on. This is very inconvenient and adds time upon arrival. Considering that this is a late evening flight, the more you wait the later it gets. If this plane has not enough space they should use other plane"
Pros: "Flight was on time and crew was nice and attentive"
Cons: "Free Wi-fi would be appreciated"
Pros: "Everything was great. Service, food and drinks"
Cons: "Nothing"
Pros: "Everything"
Pros: "Quick entrance from JFK"
Cons: "Horrible terminal service will not fly ever again with aueromexico"
Pros: "I liked the food, the movies"
Cons: "I didn’t like the small space between chair and between the hallway, I didn’t like that I could not choose my sit on the airplane at the check in"
Cons: "Took us one hour to taxi out to the runway."
Cons: "I’m still stuck in Mexico"
Cons: "It was an Aeromexico flight when I tried to check in via my app it dint let me it meme me go to delta finally I have to call them to do the check in"
Pros: "Horrible! They changed my flight to much later. I’mnstill in mexitco city waiting for my flight to Lima. Hated it."
Cons: "It changed last minute. I was supposed to be in Lima for my dad’s surgery"
Pros: "Got to fly a newer Aeromexico plane. It's awesome. Tuve la oportunidad de volar en unos de los aviones nuevos. Excelente."
Cons: "Arrived 3 hours early to check in but no one was at the check in counter until an hour later. Llegue 3 horas antes para regrirstrarme pero nadie llegó hasta una hora despues."
Pros: "Tons of food during the flight, you can still get alcoholic beverages without extra charges, very on time. Flight from here to Mexico was perfect. Now, on my way back, there was a 5 hour delay. The treatment was much better than other airlines, but it would have been better to let us know that we could track the plane from GDL. Now my only complaint regarding the small airplane from MTY to NYC is that the entertainment is provided via a mobile device, yet there's no ports for charging it, and there's no way a device will last that long, which made the whole excercise totally useless."
Pros: "Good seats - boating was smooth- crew was attentive"
Cons: "Earphone were garbage- seat didn’t recline enough- food was atrocious- cold ham/cheese sandwich for the entire flight"
Pros: "Nothing"
Cons: "Incompetence"
Pros: "Great service , and very convenient"
Cons: "Forced me to check my 2nd bag @ $55 after already paying to check my first, despite it being a normal carry-on. Unusually rude and unhelpful from booking through check in service. In flight was ok, albeit an older plane. Worst aspect was booking through justfly.com; expect to get fleeced on extras and relegated to an unassigned middle seat and generally regarded like a second class citizen."
Pros: "Terrible"
Cons: "Terrible"
Pros: "On time."
Cons: "Airplane seemed a bit old."
Pros: "The cabin attendants were very professional, bilingual and smiled."
Pros: "A bigger lunch"
Cons: "Pay for second bag is very expensive (55 usd)"
Pros: "amazing plane large easy new"
Cons: "Our flight was delayed and upon asking the supervisor for more information she was extremely rude and rolled her eyes."
Pros: "Fantastic Chicken dinner for economy fair.. Will fly AeroMexico again next time. Great (the BEST) service !"
Cons: "20 minute delay impacted my connecting flught"
Pros: "Everything. Flight was great."
Cons: "That delta operated the flight back to NY"
Pros: "Great airplane"
Pros: "To be Honest, I really don't like anything about this airline. It has horrible service. The workers at the airplane are nasty. And I didn't get my bag, even when I had to paid for it. This service from this airline the worse. ..."
Cons: "N O T I N G ...."
Cons: "Poor communication about serious delays."
Cons: "their seating chart and the entire seating experience sucks"
Cons: "Massive 12hour delay, no compensation and then plane was over 45 minutes late the next day"
Pros: "Security"
Cons: "Confort, FOOD"
Pros: "Nada"
Cons: "Los aviones son viejos, el sistema de entrada a México es muy desorganizado y tardas mas de dos horas para pasar por el proceso, si estas con conexión necesitas una escala de 3 hs como mínimo. Si bien esto no depende de Aeromexico no hacen nada para agilizar el paso de la gente que tiene una conexión."
Pros: "Again, great service."
Cons: "I was not able to connect to the WiFi."
Pros: "I have accommodations paid after having my flight canceled."
Cons: "Lack of organization and information which caused delays to passengers after having the flight canceled."
Pros: "attention, service , time"
Cons: "I am still waiting for my connection in Mexico City as the flight was 2 hours delayed in NY. I am missing a big family event due to inneficiency."
Pros: "From the boarding process all the way to arrival it was a great experience overall. Brand new planes with free up to date movies. The economy seats truly recline (to what i was very surprised) and the food was pretty good."
Cons: "There's absolutely nothing I didn't like about it."
Pros: "Entertainment"
Cons: "Not enough drinks offered"
Pros: "Nothing"
Cons: "Bad planning, the flight was cancelled after we were on board for 2 hours, they schedule a direct flight for the next day! Making me lose, time, plan and money"
Pros: "My experience was great. The plane was comfortable and I enjoyed the food and the entertainment provided."
Cons: "Checking in at JFK took a while."
Pros: "Aircraft is new and comfortable"
Cons: "Food was bad, even for airline standards."
Pros: "Entertainment on board."
Cons: "Staff at JFK's Aeromexico desk grossly incompetent: non-communicative, extremely slow and not very helpful."
Pros: "Flight attendants were not friendly or welcoming. Some were extremely short and I could easily tell they just did not want to be there. Food was terrible. aircraft did not offer wifi. Announcements were not clear. Announcements for boarding and all other changes were made in Spanish and rarely in English. If announcements were made in English it was made by recording device which were not clear. Will not be choosing Aeromexico again!!"
Cons: "Overall experience terrible."
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