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Pros: "Yes"
Cons: "Yes"

Pros: "The seat wasn’t working properly"

Pros: "Free alcohol"
Cons: "They overbooked the flight after I called to verify this didn't happen. The night crew in LAX (11/22) were rude, unhelpful and bad people. If I were a manager I would have fired everyone. I will never use Avianca again"

Pros: "Overall trip was ok"
Cons: "Lady guiding people to register luggage was rude"

Pros: "Crew was great and friendly. The red-eye flight was half empty so I had a row to myself to sleep."
Cons: "I called two weeks before the flight to confirm my specific sport gear baggage fees (surfboard bag). They confirmed it would be $100 each way on Avianca. When I arrived, surprise, they said it’s busy season so now it’s $150 each way. Felt like they scam people when you have no choice at checkin."

Cons: "The food"

Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"

Pros: "Was unable to check in . You sent me an email stating the flight was delayed for 52min. I arrived to the airport and was told the flight was on time and it was never delayed and was unable to check in and board my flight."

Cons: "Seats are to small and food was overall not to par"

Pros: "On time"
Cons: "Service was a little off"

Pros: "The crew was friendly and showed great care, attended every need."
Cons: "Comfort."

Pros: "Great service gave my brother all the attention he needed"

Pros: "Thank you"
Cons: "Thank you"

Pros: "The plane and it was in time. I could sleep"

Pros: "Very helpful service"

Pros: "The overall experience was good. The flight crew were nice people. The food was surprisingly good - pork and rice with plantains. The flight attendants were a bit slower than my previous flight experience (2 hours prior) with serving food and beverages though."
Cons: "The tv never worked on row 35 efg. After the flight attendant refreshed the system 3 times, it still didn't work. Also, I heard the guy in front had auxillary issue too so he ended up playing games on his phone over finishing a movie he was watching. The flight attendant did offer to allow my friends and I switch seats to a seat where the tv worked (hence 3 stars, or else i would have rate a 1). We decided to stay at our seat and just enjoy the ride."

Pros: "Food was good. Free alcohol. Soft landings."

Pros: "Nonstop to destination."
Cons: "Very uncomfortable"

Cons: "A rating of one start is too much for this airline. Avianca caused me to miss my flight in LAX, refused to help me reach my ultimate destination for which I paid them hundreds of dollars to do, nor did they offer to credit my losses for which they were responsible. Customer Service was as useless as the individuals in person that I dealt with. I never made it to my destination because I was forced to return home to San Francisco, unable to see my wife-to-be in Brasil. I will never fly with this airline again."

Pros: "The hole experience was excellent"

Pros: "Checkin staff very helpful and quick boarding. Infligjt staff polite and professional"
Cons: "No much leg roon."

Pros: "The best was to have the movie Coco to watch."

Pros: "Friendly staff. Flight on time. Two meal options."
Cons: "One of the breakfast option was not good."

Pros: "crew"
Cons: "entertainment"

Pros: "Newer plane"
Cons: "It took forever to turn off the head light"

Pros: "Excellet plane"

Pros: "Nothing"
Cons: "First, the departure terminal didn't show up on the reader boards until it was almost time to go, so I had to sprint down to our gate. Then, they boarded by zones, but I had no idea what zone I was supposed to be in and it was nowhere on my ticket. Anywhere. Then, when I finally decided to go try to board, they wouldn't let me because they said I didn't have a return ticket. In fact, I had proof of onward travel in three different forms. But they insisted that I had to have a flight as proof of leaving Guatemala and assured me that customs would prevent me from entering. They also said I had 5 minutes to book something or I would miss the flight. No one ever paged me to discuss this prior to departure! And do you know how much Guatemala asked about my onward travel? Zero. Nada. In the fluster of buying an almost $400 ticket, I clicked to book through a third party that doesn't allow refunds. Fortunately, after I landed I called them right away to cancel and managed to make it happen since the ticket hadn't been issued, but if I had failed at that it would have been at least $130 when all was said and done. Ride was uncomfortable, flight attendants we're rude and impatient, and I was ignored for food service."

Pros: "Good service"
Cons: "Not individual TV Different seat for the other ticket Issues with the hand bag in the moment of boarding"

Pros: "Refreshments were very good."

Pros: "Very comfy. Very easy flight"
Cons: "Everything went well. More leg room would be nice"

Pros: "The in-flight entertainment and seats!"

Pros: "food was ok, seats ok"
Cons: "no wi fi movie selection was limited"

Pros: "- Modern 787 aircraft."
Cons: "- Unconfortable seats on both planes. - crew was, in general rude and unnatentive."

Pros: "As a rider enjoyed also many food provided thasn asny airline."
Cons: "Service of no question."

Pros: "The seat (space, comfort, cleanliness) was good"
Cons: "The crew (flight attendants) need to be trained much better if Avianca hopes to be a international airline. The attendants spend too much time sitting in the back of the plane and not enough checking for excess trash, customer comfort and general visibility. During the in-flight meal I found an object that looked like a piece of a plastic tie. I gave it to the flight attendant but she appeared unconcerned and indifferent to the situation, making no apology what so ever."

Pros: "There is no airline like Avianca, they are absolutely fantastic! Thanks again!"

Pros: "Blankets, pillows, personal tv moniter and they fed us!"

Pros: "Confort ando amability"

Pros: "Price was great but that's about it!"
Cons: "Every Avianca flight was delayed besides the national flight. First flight (Los Angeles to Bogotá) was delayed about 1.5 hours."

Pros: "The crew was professional and all the amenities made up for the terrible food."
Cons: "I ordered the steak and it was so dry I could not cut into it. Salad was uninspiring. I upgraded to business class and expected more."

Pros: "Crew, food, airplane, cabin"
Cons: "Chair is not comfortable to sleep"

Cons: "El desayuno estaba un poco frio"

Pros: "Nothing"
Cons: "The check in line at the airport was way too slow. When we got to the clerk she told us that we better run to the boarding area. They full the plane with passengers going to South America and the luggage for people going to san salvador was left at LAX. That was on Monday today is Thursday and the luggage still in LA. I don't think will be using this airline again."

Pros: "The price was awesome"
Cons: "Food was mediocre"

Pros: "Avianca is top rate, great food, great people and excelent service. Free in flight movies and whisky, what more could you ask for?"

Pros: "on time and good customer service"

Pros: "On time, good entertainment options. Second round food and beverage option not bad."
Cons: "Baggage check-in at LAX was slow and inefficient. Despite the few passengers, the 2 check-in agents took an exceedingly long time to check in passengers. At one point, there was a 10 minute gap in which no one was being checked in despite the fact that the two clerks had already finished with the previous passengers. They spent the 10 minutes doing paperwork at the counter and not checking in passengers."

Pros: "On time, fast boarding, Second leg was very comfortable with ample leg room."
Cons: "Nothing to report."

Cons: "Purchased a round-trip in and out of El Salvador. On the return to El Salvador, ticket agents made me purchase a one-way return to the United States, claiming that I would not be allowed to enter El Salvador otherwise since I do not have residency there. Despite repeatedly explaining to them that I had done this multiple time before on other airlines, and that immigration in El Salvador does NOT ask for proof of return, they would not let me board unless I purchased a return ticket to the United States. As expected, I was NOT asked for ANY proof of return when entering El Salvador. The Avianca staff was uninformed, wrong, and rude. They showed no interest in listening to us or helping us solve this problem. I will now have to call and cancel this ticket, and fight to get the $25 ticketing fee refunded. Do not expect great service from Avianca."

Pros: "Copa was convenient and easy. Very easy boarding process and I appreciated the day flight."
Cons: "This is a business class that is equivalent to a US carrier domestic first class. Good seats, not lay flat but wide on my 737-800. The food and service emulated say American Airlines Domestic 1C as well. Everything was just good enough, and much cheaper that international business on the majors."

Cons: "It was awesome"

Pros: "Good attention"

Pros: "I was surprised that they served two very nice meals on our flights."
Cons: "The entertainment system had some issues. The headphone that were distributed have a double and single plug to attach to the armrest. Since the armrest had two femal plugs in it then I assumed that the headphone required the two male plugs. That didn’t work. It wasn’t until much later that I tried the single plug from the headphone but that only worked when jiggling it around to make it connect properly. Would have preferred one of the new systems that allow you to stream a movie of your own choice to your own device."

Cons: "everything was good!"

Cons: "No communication whatsoever, flight was canceled and had to wait 14 hours for the next flight p"

Cons: "Need more attention to details like order to boarding and entertainment"

Cons: "Choice of movies"

Pros: "The crew was amazing! Excellent attention. Very comfortable seats."

Cons: "Nothing"

Pros: "Fast boarding and take off, pleasant crew"
Cons: "We traveled with 16 months old toddler. When checking in online I requested kids meal under our reservation. So, I got kids meal but there was no food for me. If I didn’t request child’s meal, I would get my dinner, but my child would be hungry. It was ok, we shared, but later I asked for whole milk for my son, but they didn’t have it. I am glad I had some toddler formula with us, otherwise I don’t know what we would do. It was a 16 hour travel with one stop and they had no milk on both airplanes. I never write anything bad ever but I think the airline should reconsider kids services. There should have been milk and separate tray for child to eat."

Pros: "Nothing"
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."

Cons: "There was a prolonged delay on arrival in Panama, as the gate was apparently in use. They set up stairs (on the runway?) and they transported us by bus to the airport. On the connecting flight to Guatemala, they began boarding an hour before departure, only to wait on a bus to be taken to the aircraft. Apparently the airline doesn't only double book seats on flights, but on Gates on arrival and departure as well? Aside from this particular gripe, the crews were pleasant and the airfare was a relative bargain, so all in all not a bad option IMO."

Cons: "Panama no tiene free wi-fi"

Pros: "Food (business class) was good"
Cons: "Entertainment was lacking. It’s an old plane with awful seats. They keep the cabin temperature like a sauna."

Pros: "Staff was friendly Two meals were served and two choices were offered. Wine and alcohol were free. We each checked a bag with no extra fees. Flight to Panama was comfortable."
Cons: "Flight from Panama was a smaller plane with not much leg room. No real options for entertainment and the sound was not good."

Pros: "Free hot food, nice flight attendants, free alcoholic drink"
Cons: "No tv on head rest, no WiFi!!!"

Pros: "Boarding went smoothly. I was "upgraded" to exit row at the counter without asking, so the extra legroom was appreciated. Counter personnel and air crew were uniformly pleasant and helpful. The COPA manager in Boston pitched in during the busy check-in time and was very supportive of his staff."
Cons: "Food was mediocre quality, though cold things were cold and hot things hot."

Pros: "Nol charges for alcohol on the plane ride. Food was great"
Cons: "Lack of como from Pilot. In Panama the lack of English speaking personnel."

Pros: "On time!"
Cons: "It is super expensibe trying to change the date fly"

Pros: "Courtesy, timing, comfort."
Cons: "The food. It was a bit heavy."

Pros: "Everything"
Cons: "Nothing"

Cons: "This is not a negative more just informative. There is no entertainment."

Pros: "Checkin and Gate agent Sofia was superb! She is a huge asset to Copa and really enjoys her job Greeted me with a huge smile and was professional from the very beginning to the end!"
Cons: "Nada.... everything went perfectly well!"

Pros: "A lot of leg room compared to other flights. The flight attendants were very nice and attentive. We were well fed and hydrated. When we missed our connecting flight due to weather the airline had everything figured out before we even landed. It was very organized and they apologized for the inconvenience to us."

Pros: "Good flight. Friendly crew, left on time, arrived a few minutes early."

Pros: "Safe trip"
Cons: "Size of plan - very little room Sometimes the crew only spoke in Spanish when making announcements."

Pros: "Service"

Cons: "In Panamá we had a horrible time trying to find out what gate the flight would be departing from. After finding the gate and wait for over an hour, we were told we needed to move. When I asked to what gate I was told “I don’t know it’s not my flight.” I found another gate and after waiting there were were told that the gate had been changed to the other end of the terminal. I was extremely frustrated with the lack of knowledge and assistance from the Copa workers."

Pros: "The price was really good, was the best way to returned yo Nicaragua."

Cons: "They were overselled and b9oked me in a flight next day! even thou there was a flight later the same day"

Pros: "Friendly service"
Cons: "Food quality was poor"

Pros: "Nice people , schedule ,"
Cons: "Keep"

Pros: "I was impressed that even though it was such a short flight the crew worked hard to provide everyone food and drinks."
Cons: "This was the first Copa flight that we didn't receive a full meal. The crew also seemed more serious and less friendly than on other Copa flights."

Pros: "Non stop flight from Boston to Panama City. Baggage claim was quick, huge improvement from past experiences at this airport. Meal was included as well as drinks, and no carry or checked bag fees. Boarding was done quickly and efficiently."
Cons: "Will do web check in next time to avoid wait for check-in and bag drop. Bathroom condition got pretty bad mid-flight but that's not really the airlines fault as it was initially clean."

Pros: "Great flight and crew; great value."
Cons: "For a 5 hour international flight, it would be great to get a second movie or slightly longer entertainment. There is a captive audience and nothing to do, and it doesn't really cost you guys much! Thanks."

Pros: "Excellente customer service"

Pros: "Everything went well, very nice and good."
Cons: "The seats could be a little uncomfortable when sleeping, and I'm vegan so eating anything was difficult."

Pros: "Just your regular flight, but all on time, no frills, got me there."

Pros: "Customer service was great. On flight food was a great plus that other American based airlines refuse to serve."

Pros: "Not much to choose from leaving out of Boston but panama to Buenos Aires was better"
Cons: "The food quality and the entertainment was below average and"

Pros: "Good airline Seems we'll run."

Pros: "I always prefer flying copa in general as they are normally much better customer service, bud idea Doing webcheckin the counte agents really screwed up and needed to learn to do better job next time!!!'"
Cons: "Bad idea Doing webcheckin the counte agents really screwed up and needed to learn to do better job next time!!!'"

Pros: "The Service that copa has is incomparable. I hope the company doesnt change the"
Cons: "The plane didnt have screens on each chair...."

Pros: "Vey accurate time"
Cons: "The web checking was a bit slow"

Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."

Cons: "Timing"

Pros: "EXCELLENT ATTENTION"
Cons: "NOTHING"

Pros: "The most important part is we got to Panama without any problem (except for a misfiring engine before takeoff). The crew was good."
Cons: "The plane was really old (I think) and very cramped. No leg room at all and if the person in front reclined, it got very tight (couldn't put down the tray and I am a thin guy). I've flown a lot over the years and this was among the most uncomfortable flights in memory (same deal flying to Boston too)."

Pros: "Their wasn't anyone I had to share seats with that was okay."
Cons: "Their wasn't no TV to watch and it was very cold I needed."

Pros: "Boarding was fast. Crew was nice."
Cons: "Turned the AC lower because the main cabin was somewhat warm. It’s a 35 min flight but it was warm back there."

Cons: "Excellent"

Pros: "Crew was amazing, seat was comfortable, was a pleasant flight"
Cons: "Taste of food in general, was a little dry and the meat was tough"

Cons: "Ibéria offers a terrible service to its customers"

Pros: "Comfortable seat and friendly crew"

Pros: "Everything just excellent!!!"

Pros: "All was great. Thank you"

Pros: "The cabin crew was excellent and we left and arrived on time. Your crew in Managua was very helpful and friendly. still don't get why we have to disembark and 20min later renter the plane, very uncomfortable."
Cons: "Didn't like we had to take a shuttle to runway and embark ourselves onto plane.The landing was very rough like the pilot just dropped the plane."

Pros: "Recent events in Nicaragua were the probable reason the flight was nearly empty perhaps 40 passengers in a plane that can carry 194. Boarding was quick, the flight was relaxing. Entertainment system was mediocre but was operable."
Cons: "Due to the short duration, no food or drinks were served on this flight"

Pros: "Everything. We didn’t get food, but they still have us mints which was a nice touch. The mood of the plane was very relaxing cause it was a quick flight, modern plane, I could choose my own entertainment."
Cons: "I couldn’t charge my phone cause the USB port didn’t work, I feel like that’s what usually happens with avianca."

Pros: "Everything... just Excellent!!!!"
Cons: "Everything was fine"

Pros: "Plane seems well kept."
Cons: "SAL leg had a late departure from a small, crowded gate. No drink option."

Pros: "Todo lo previo al vuelo"
Cons: "Sin entretenimiento"

Pros: "Megusto mucho volar por esta aeroliniamuy buena experiensia"
Cons: "La atencion exelente"

Pros: "Great crew"
Cons: "It was a short flight."

Pros: "Unlike most airlines the flight attendants were very nice and actually smiled and were very helpful"

Pros: "The food"
Cons: "The organization"

Cons: "No hospitality in the crew specially in miami airport"

Pros: "EXelent with avianca An their partner"
Cons: "EXelent with avianca An their partner"

Cons: "Try to charge 5 times more from the original price for rebooking. No way. Poor customer service."

Pros: "Punctuality."
Cons: "The departure terminal crew (1 lady specifically) in Miami was a bit rude during boarding."

Pros: "Everything"
Cons: "Nothing."

Pros: "Flight on time. Crew very curtious."
Cons: "I dint like to have to get on additional line to have to pay for my 2 nd lugage. and they open small botlle of shampoo and was'nt closed tight."

Pros: "Everything was great!"

Pros: "Everything"

Pros: "The other passengers"
Cons: "Flight was 30 minutes late on departure, which meant we waited over an hour standing by the gate. They made some time flying and got to the destination 10 minutes late. Even then they anaunced it as another flight "on time". During the flight a/c was super cold and asked pressed the button for assistance to get a blanket, waited for 10 minutes and nothing, then, as a flight attendant was walking by I stoped her and asked fro the blanket. She forgot and had to asked her again after another 10 minutes of waiting. The crew was very distracted and not professional. Not just on my request but as they were making announcements they were giggling as well and spent most of the time at the back of the plane and not tending to passengers"

Pros: "Boarding."
Cons: "The delay it took to take off. More than a hour."

Pros: "Everything was ok"
Cons: "Waiting room has not enough room."

Pros: "Service at the counter, in the airplane, was excellent. Overall, my expectations were exceeded."

Pros: "Not much"
Cons: "The customer service lacks the human touch. They used to be so nice and good, not anymore... they are always in a rush and they try to charge you for everything... the worst attitude was the lady checking the bags (weight) ... wow! Poorest of the poor customer service... flight was delayed and got to MGA delayed as well... I don't think I will ever book a flight with TACA/AVIANCA"

Pros: "I like fast boarding and the entertaiment was so good"
Cons: "Comfort could be improved with pillows and blankets"

Pros: "Same as above... made it in one piece."
Cons: "Plane felt like it was going to disintegrate in the air on decent. Walls and windows shaking. Pilot HARD on the brakes during landing. felt like we were going to fish tail making the hard turn to the terminal."

Cons: "When we got to San Pedro Sula:find out plane had left us and we had to spend night at Hotel:best hotel,but the reason I flew with Avianca was to go to Tegus the same day""Hello"""

Pros: "Our flight from very enjoyable...comfortable and well attended to...FOOD for FREE!! Flights on time...baggage arrives...what a pleasant trip we had with TACA. Thank you"

Cons: "Worts airline Ever."

Pros: "Depsrture anda arriving on time.."
Cons: "Everything ese justo fine...."

Pros: "Boarding was quick and easy although flight was full."
Cons: "Food could have been better."

Pros: "Nothing. I'm totally unhappy with the service."
Cons: "They didn't notified me they had cancelled the first flight. During the second flight I had to spend another night in Managua because they cancelled it too."

Pros: "On time"
Cons: "Some option for people on specisl diets. Otherwise everything ok."

Pros: "Most customer friendly best service best first class best gate agents best baggage handlers best pilots why go with anyone else!!! LOVE THIS AIRLINE!!!"

Pros: "Hello I think every thing it was excellent. Thanks a lot"

Pros: "Nothing."
Cons: "I did not like ot. They switched the planes at last minute and took us to an ATR72, which is a small helix plane very unstable and took a lot longer to get to Managua. I got really upset"

Pros: "my parents are of the age of 87 and 66 years old. They we treated so delicately I was super excited and happy. thank you so much every time they traveled they had to pay ridiculous amount of money for luggage with Avianca they paid nothing cargo and carry on free. they had access to wheelchairs the staff were assisting my parents with a smile on their face they were not complaining or had attitudes. I am super pleased Thank you again"

Pros: "We took a direct flight, to Miami,"

Pros: "Crew was amicable and food was good."
Cons: "I was sitting in seat 19B with my wife and son on seat A and C and had a two year old and a 6 month baby travelling with their grandma that cried and kicked the back of our seats through the whole flight. Nothing was done by the grandma, even though we pleaded with her and at the end the whole section was happy to see the end of probably the worst flight I have ever had. I suggest that over 70 year old persons not be allowed to travel with two infants by themselves."

Cons: "No"

Cons: "While boarding my itinerary was changed really routing me to another country."

Cons: "Boarding in San Salvador"

Pros: "I like That you serve food on the plane and that there are TVs at each seat but many of the do not work at all and most do not work very well."
Cons: "Every time I fly a Taca flight leaving San Pedro Sula, the pilot flies so bad that I dont want to take your airline anymore leaving San Pedro. There is no reason to take off and immediately turn quickly and feel like we going to fall from the sky. It's extremely nerve racking. The other airlines never do this. The customer service in MIA was horrible. The woman who checked me in was very rude And had a miserable attitude."

Cons: "Horrible services. Restrooms smel terrible"

Pros: "I love the inflight entertainment"

Cons: "Use another airline"

Pros: "M"

Pros: "The seat wasn’t very comfortable"

Pros: "Everything"
Cons: "Yes"

Pros: "Good first. Class seat"
Cons: "Lotsa turbulence, very hard to sleep"

Pros: "many movies"

Pros: "Greets you nicely, on time, caring staffs"

Cons: "Constant delays, wrongful promises of when/how long delays would take"

Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"

Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."

Cons: "There was no entertainment at all, and pretzels are gross"

Pros: "Everything"
Cons: "None"

Cons: "Had to buy another ticket"

Pros: "They made a long trip comfortable with an excellent attitude."

Pros: "There are three meals during the trip."
Cons: "Not at this time."

Pros: "Comfortable and on time"

Cons: "The breakfast was not very good. I would have liked more fruit and maybe a real regular muffin."

Pros: "Nothing"
Cons: "It wasn't Cathy Pacific operation."

Cons: "served snacks without drinks or at least water"

Cons: "The breakfast, no hot meal just sugary food."

Pros: "NA"
Cons: "NA"

Pros: "Everything"

Pros: "It didn't take long for anything."

Pros: "Everyone was friendly"
Cons: "Very tight fit."

Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"

Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."

Pros: "Great entertainment system at each seat"

Cons: "Food was nasty and they didn't have a non dairy option"

Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."

Pros: "everything ran like clockwork"

Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"

Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."

Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"

Pros: "same as above"

Cons: "No entertainment"

Pros: "everything"

Pros: "Excellent"
Cons: "Excellent every one make the trip a very pleasant experience ..thank U and pilots amazing ."

Cons: "Terminal at LAX requires a bus."

Pros: "Same as above."
Cons: "Same as above"

Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."

Cons: "The delay"

Pros: "Nothing"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."

Pros: "Very comfortable First seat on the E75. Lots of space."

Cons: "Departure to late hard to get other fly conection ."

Pros: "Service, clean aircraft, I felt AA cares about me"
Cons: "Changing gates before boarding"

Pros: "Business Class seat"
Cons: "People using forward lavs"

Cons: "It was delayed for more then an hour."

Cons: "Practically no food was served."

Cons: "No one at baggage claim to answer questions. Flights Not listed on carousel monitors. Packed baggage claim , Chaos , no employees to assist."

Cons: "WiFi was not working"

Pros: "."
Cons: "."

Pros: "The help"
Cons: "Nothing"

Cons: "Early boarding in sfo, I had to forget my food."

Cons: "My baggage was lost."

Cons: "Couldn’t get the WiFi to work"

Pros: "On time!"

Cons: "no vegetarian óption for breakfast"

Pros: "Staff was ind and friendly. Generous"
Cons: "Wish there was better food. It was okay."

Pros: "Ok"

Cons: "Lack of space and organization"

Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"

Pros: "The direct TV was free on this leg of my trip"

Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."

Cons: "I thought it was ANA but it was United."

Cons: "The gate was so far away. And the AC wasn't working in their terminal"

Cons: "Food was not good"

Pros: "Being up in the sky so cool."
Cons: "Na"

Pros: "Sucks"

Cons: "Easy for check-in and on time"

Pros: "The timing."
Cons: "The landing was a little rough."

Pros: "Great movie selection and quantities of meals/snacks."

Pros: "The stewards were awesome. Funny kind and attentive"

Pros: "Very good! Very nice and friendly employees!"

Pros: "All of the above"

Pros: "The plane."
Cons: "Travelling with a nine week old: no add on seatbelt (as per QANTAS) for lap sleeping, paid for an extra seat we didn't realize we were buying. The food has not improved in the last decade in contrast to other airlines."

Pros: "Everything was fine"

Pros: "Very roomy and workers were helpful."
Cons: "Nothing. It was great!"

Cons: "The boarding process is a bit chaotic. I honestly think the wi fi should be free."

Cons: "Im ok with everything. Thank u."

Pros: "Nothing!!"
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."

Pros: "Food"
Cons: "Did not have enough good snacks"

Pros: "Boarding"
Cons: "Food"

Pros: "cancelled"

Pros: "Nothing"
Cons: "Nada"

Cons: "Seating"

Pros: "Perfect service"
Cons: "Nothing"

Pros: "They did not care"
Cons: "Bad"

Pros: "Price was nice at $142"

Pros: "good movie selection"
Cons: "couldn't reserve seat in advance; told 3 different things when I bought ticket"

Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"

Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."

Cons: "the airplane is really old! Don't have any amenities."

Cons: "Is ok"

Cons: "No room in the seating, nor in the overhead."

Pros: "Orderly protocol"
Cons: "Boarding is chore based but it went smoothly."

Pros: "Staff was nice and chairs were comfortable"

Cons: "The turbulence"

Pros: "The food."

Pros: "No delay ,staffs were helpful"
Cons: "I had an overweight lady next,extremely uncomfortable for both of us."