Pros: Efficient on pick up. Nice clean and new vehicle.
May 2 2016
Pros: Nice clean car. Fair price.
Cons: Rental agent was rude and unhelpful. Made to wait for a car in my rental category unless I was willing to pay for an upgrade. Changed my reservation to an earlier pickup time and "suddenly" cars in my category were available without upgrade fee. Seems she was just pressuring me into paying an upgrade. Next time in Daytona I'll stick with my usual National Car Rental...no hassle with them.
May 7 2016
Jul 2 2016
Pros: DROP OFF FINE SAS HAPPY TO BE RID OF THAT VAN
Aug 7 2016
Polite and fast
Pros: Cheerful and efficient counter personnel made the drop off painless.
Cons: No problems
Nov 11 2016
Pros: The car, very clean for a sandy environment. Fun to drive. Glad I got a Mazda 3 always wanted to try one. Very nice staff
Cons: I had a hard time finding it in the lot. It could always be cheaper too I guess.
Dec 12 2016
Cons: Small car. No upgrade.
Mar 23 2016
Non disclosure additional cost
Cons: I was charged an additional 21 usd without full disclosure about the cost. I did not re-check the aggreement before signing it since I trusted budget. I was wrong.
Sep 3 2016
They stole my GPS in Orlando
Pros: The person who waited on me initially was courteous and professional.
Cons: When I called Daytona to advise that my GPS was left in the car. She checked list and found to no avail...she then left a message for management at MCO to look into it and contact me. I've yet to hear from anyone and she never followed up with me to see if I've been contacted.
Nov 13 2016
Not able to use
Cons: Drop off location would not allow after hours drop off
Pros: I loved the close proximity of my rental to the airport, especially with big bags and a toddler in tow. The staff were friendly and helpful. The price was very reasonable (and other car seat rental wasn't extravagant like some places).
Dec 7 2016
Pros: The rental agent he was very kind and considerate.
He handled my rental car needs very professional
Took control and explained all the benefits
Cons: Returning the car it was very nice
Dec 18 2016
Pros: Customer service was excellent. The economy car was comfortable & excellent on gas.
Jan 21 2017
Pros: Fast service on chk in
Cons: Will not accept debit card for payment unless u have plane ticket return flight
Feb 13 2017
Cons: No complaints at all! Everything was perfect!
Cons: They tried to give me s car on empty. Said they couldn't find gas card. When I refused they had to switch out car.
Feb 4 2017
Pros: The price was very competitive (unless you consider adding an addtional driver). The car was clean and operated normally without issue (no cruise control though.....)
Cons: Upon pick up I was advised of a $13.99 fee to add an additional driver (my spouse) which I had never heard of (even with my previous rentals with Hertz). This is, in my opinion, is an over reach and will not consider Hertz in the future as I had never been charged this by other vendors.
Also, the compact car I received, did not have cruise control which is an annoyance if you are taking the car on the highway and obviously did not realize the situation at the time of pick up.