Cons: I was not very satisfied with the customer service that I received picking up the vehicle. The gentleman did not seem like he wanted to help me out. His appearance wasn't sloppy. When I reserved the vehicle online I had wanted a sedan instead I got a truck. I asked the gentleman if he had any other vehicles, without offering any other options he just told me, no. After checking the vehicle he then had me sign the agreement and before getting in the vehicle he told me, "oh yeah it's almost on E so you'll need to put gas in it." Extremely inconvenient to deal with it. Was not satisfied with he service in the least bit and will not be renting from them again.
Apr 23 2017
Better Than Great
Pros: The whole experience of renting from Enterprise out of the Brownsville Airport was outstanding. The customer service was beyond compare.
Oct 26 2015
Cons: The truck was not 4x4
May 5 2016
Pros: The customer service at BRO is always wonderful. The vehicle was nice and new.
Aug 26 2016
Pros: Good people to work with suggested an upgrade and I went with it
Sep 14 2016
Pros: Free upgrade for a Chyrsler 300 was given to us.
Mar 21 2017
Pros: I got to the booth and greeted by Isis Treviño
Great person and service
Explained everything on the dot and checked
Me out very fast.
On my return day
The manager Jose Ramos did
Everything with the up most professionalism
Over all I do plan on future trips and this
Is MY TO GO LOCATION
May 27 2017
Bad experience -
Pros: Nicole V. that works at Brownsville airport enterprise is one of the best. She was so sweet & nice she upgraded me to a bigger car for the same price and knowing that it was my birthday she gave me advice as where to go and did the follow up by calling me 2 days after to know if I am happy with my car...
Cons: The windshield was getting foggy from the outside not the inside so I could not really see sometimes as I'm driving. Weird noise coming from the outside area of the right wheel as I'm driving on the highway I had to stop few times going back to the airport that made me miss my plane and it seems enterprise cannot do anything or that matter... they did not give me more refund all they did is gave me a day refund and no need to fill car with gas but I still had to fill it 10$ to drive it. I was kind of disappointed by the manager decision not to to give more refunds or credits or coupons for the future rental .
Jul 3 2017
Pros: I was assisted by Management Trainee D. Vargas, who was professional, polite and personable. At the conclusion of the instructions we all receive at car rental desks, she took the extra step of attaching her business card to the paperwork,inviting me to call her personally with any questions.
Oct 18 2017
Decent car - good customer service - excessive drop off charges
Pros: Quick drop off. Nice people.
Cons: Excessive fee to drop off car in different city.
Pros: Jose went above and beyond! Was understanding that we we're going to be late arriving, and forwarded messages to the late shift attendant, who in turn helped us get out of the rental quickly an ⓓ on our way.
Jan 30 2017
Pros: New comfortable ride
The front window fogged up and we couldn't see often
Something was wrong with the front window and defrost
Otherwise we had a great time and your people were really nice and even gave us follow up calls
May 3 2017
Pros: Free upgrade, and the customer service rep waited till our plane landed before shutting down the rental counter.
Clean, new, and comfortable.
Loved the unlimited miles, that saved us so much money while traveling to three different states to visit family.