Pros: The rental return process was much faster than a year ago, probably because there is an operational garage now to return the car, rather than returning the car at the curb where it is chaotic.
Cons: The rental car pickup process was still slow. A lot of writing on the contract by the clerk at the counter which negates the online reservation work that I did. Seemed very redundant and time-consuming. You expect a quick pickup process and to be on your way.
Mar 15 2017
Long time to deliver the car to me and when I retu
Cons: They add 5 oman riyal for the parking befor I received the car
The time to dropping the car its take very long time coz he wrote manual
Car was very small and not what i rent online
Feb 7 2017
Good price, reasonable car, but problems with pick
Pros: The car was in reasonable shape and priced competitively. I was able to pick it up at the airport and avoid a shuttle.
Cons: The attendant failed to give me a ticket to exit the parking area, and when the exit gate wouldn't open without one, I had to back the car up a ramp and around several corners, park the car and walk back to the rental counter to get one. Then she failed to tell me I would need it on the other end to enter the garage when I returned the car. They charged me an additional 1/2 OMR (a small amount) which was no big deal , but they insisted it was my problem, not theirs.
The check in procedure took about 30 minutes and put me close to missing my flight. Back home it would have taken 30 seconds.
The car upholstery was dirty.
There is an additional charge of 5 OMR = $12.50 for parking that was not included in the quote
Apr 7 2017
Cons: That i had to call them few times in order to unlock my deposit after checkout.
Cons: 1 person on the desk to serve everybody: +30min waiting to pickup the car.
Supposed to be upgraded... i think I have been rather downgraded.
No check at dropoff and when i insisted, 1 person (speaking neither english nor arabic) came with me just to take the car and park it in the good place... hard to have a paper with "ok accepted"... hope not to have any surprise in the future (ghost bills!)