8.0
Mostly good experience. Since we were visiting Jebel Akhdar, we needed a 4WD and were grateful the agent at pick-up could provide that. I would have been even more grateful had that been clear when I was making the booking. I checked the model we reserved online prior to booking -- when booking with the same company in both Salalah and Muscat -- but that was not a reliable way to ensure we had a 4WD. Also, returning the vehicle at Muscat Airport was very frustrating; there are few and poorly placed signs directing to rental returns, and then there is no way to get through the gate into the parking area, which requires an entry card. This left a poor end to an otherwise great experience, both in Oman and with Dollar Rental.Reviewed Nov 25 2022
review from![kayak]()
8.0
It is strange that after using car you should wash it - it could be rental service responsibilityReviewed Nov 2 2022
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10.0
It was amazing, people were very friendly, the car was brand new… actually it was the best experience I have ever had with a car rental everReviewed Jul 17 2022
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10.0
We got to Muscat airport at 4am. Once we cleared immigration/customs etc we were in our car within 25 minutes and ready to go. Badr who was our check in agent was not only very helpful and easy to deal with, he even walked us from check in counter to the rental car area (5 minute walk) as we got a bit lost. Car was waiting for us with ignition switched on. Instructions for everything was very clear - we got a gate card for the way backk. Returning car took 7-9 mins for all checks and we were all good. Would definitely use Dollar again.Reviewed Feb 21 2022
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2.0
They charged me twice with no explanation whatsoever, no email describing the extra charges. They simply used my deposit after I had left the country and managed to raise the original deposit value to the total amount of my rental, thus charging me twice. I don't recommend.Reviewed Jan 12 2022
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8.0
The drop off was confusing and no one was answering our calls.Reviewed Oct 31 2021
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2.8
Cons:Scam. Car advertised by Dollar as SUV however no whatsoever off-road functionality. Just looks. Totally unsuitable for Oman roads for which an SUV is required. Dangerous. Stay away.Reviewed Mar 17 2019
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6.0
Cons:The reservation mentioned unlimited mileage and when picking up the car, the company tried to impose a limit. Then, they were extremely slow bringing the car - we had to wait more than half an hour after finishing all the paperwork. Drop off was smooth.Reviewed Mar 13 2019
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3.2
Cons:There was no car available on the pickup date. After 2 hours waiting I was provided with a small car, and I had to come back to airport the next day to change the car. This time I was given a proper sized car however lower class (I booked a premium car I was given a standard). no apologies by dollarReviewed Mar 5 2019
review from![kayak]()
8.8
Pros:Great car, good staff at drop off and pick up.Cons:Poor signage at airport led to mistakes and extra time to find drop off. Unnecessarily difficult, but this is for all rental cars at MCT, not just Dollar.Reviewed Mar 4 2019
review from![kayak]()