Pros: The simplicity of booking. The attentiveness of staff and their attention to detail. Their willingness to ensure that we received value for money.
Apr 30 2016
Pros: Super friendly and helpful staff. Really fast to get the car and drip off. Clean car.
Jun 2 2016
Pros: Quick return process, kind staff
Sep 8 2016
Pros: Very easy and quick rental return.
Oct 13 2015
Pros: Great staff
Cons: Disorganized drop off
Oct 18 2015
Not enough information
Pros: The car was great. Given a great SUV for our trip. We had more luggage and enjoyed the extra room
Cons: I was not told about all the additional charges from the airport. I could have gone by cab outside the airport and saved $150.00. They tell you everything about the car except how much it is.
Oct 28 2015
Great as always
Pros: They try hard and it shows
Nov 1 2015
Pros: I'm a big fan of enterprise. When I showed them the price that I was quoted with kayak. They immediately changed it. Customer service is always reliable and great.
Nov 2 2015
Enterprise Rental from SFO
Pros: Excellent service during pick up and drop off.
Cons: Layout at SFO is a little tedious. Give yourself an extra 10 minutes.
Nov 4 2015
Pros: We stepped off AirTran, tapped some buttons on an automated kiosk, got a printout, went downstairs, and even got a free upgrade. All in all, the rental was picked up in about 15 minutes.
The car itself (a newer Corolla) was equipped with a touchscreen, backup camera, and Bluetooth. Pairing my phone was easy and I could listen to my music, make calls, and read text messages all hands-free (since using a cell phone while driving in California is illegal -- huge bonus!) Also, it sipped fuel. I drove about 250 miles on the trip and used just over a quarter tank, so refueling was cheap too. The car was equipped with a FasTrak transponder for the two occasions I had to pay tolls, though I only used it once. The price and convenience was reasonable enough.
Returning the rental was also easy. Make sure the tank is filled, pull up to the return agents, get your stuff, they'll take gas and mileage and you can just walk away. Very simple!
Read all the terms and conditions, they don't really push anything on you but you will pay some convenience fees. Not a surprise, just keep that in mind.
Cons: These jack holes jacked up the price almost $200 on pick up. And didn't include a jack (or a tire) in the boot to boot!
Service was some jacked out green-screen operator on a creepy skype call thing at the airport, and then my clan and I had to walk. And walk. And walk. "Why are we walking, p'pa?" asked my young daughter. "Did we not make a success at the hiring of an automobile? America is very great, but why is there so much walking to come to an automobile you have just sold grand m'ma's jewels to hire? P'pa... p'pa, I'm getting hungry. Is it much further?" Our poor son Edmund died of typhoid, and we lost half our supplies trying to fjord the river.
Nothin' but hate, you profiteering money gluttons. Toodles.
Aug 22 2016
Cons: I hate how they try to nickel and dime you
Aug 29 2016
Upselling and poor communication
Pros: Nice car, easy return
Cons: I prepaid for my car on the website ($230). When I went to pick up the car, I went through the standard up-sells and declined them (~10 minutes of saying no). When it came time to give me a car, the up-sells became less obvious and the sales person led me to believe that the cost I was reviewing was the price I paid online.
She showed me cars that were way above what I had paid ($500) for about 20 minutes as I continually kept our conversation focused on the price I had already paid. She then offered me a car "30 dollars cheaper than I had paid" ($200 total) and I took it. Turns out that $200 was in addition to the $230 I had already paid.
Even though I asked for confirmation that I was not paying more than I had prepaid, it retrospect, she never actually answered that question outright - she never lied, just dodged. I feel played and Hertz now feels like a sleazy company. I'll go with any of the other multiple car rental companies next time.
Sep 3 2016
A bit of a hassle at drop off
Cons: There was a significant scrape on the car when we picked it up. They claimed it was our responsibility. We were in a rush to get to a flight but they made us fill out paperwork. I argued that if their records were correct to begin with, we wouldn't have to risk missing our flight.
Sep 12 2016
Pros: Car was fine. Clean. Pickup was easy.
Cons: $186 for a one-day, one-way rental seemed excessive.
Sep 12 2016
Good value rental
Pros: Good value rental.
Cons: Car hadn't been well cleaned since last rental.
Sep 23 2016
Cons: Outrageous SFO fees.
Oct 2 2016
Pros: The people we dealt with were friendly. Drop-off was easy and quick. The car was clean and in good shape.
Cons: Pick-up at SFO was bad. The first agent (a video representative) couldn't find the stall the car was supposed to be in. The second agent (after standing in a second line, of course) found the car's location. When we went to get it, the third agent informed us the car had already been given to someone else. This person then gave us a different kind of car, which magically had the same exact rate as what we had prepaid.
Oct 19 2016
Cons: Only had 2 people working the counter. Waited 30 min in line.
Oct 26 2016
Great care at a time in need
Pros: I was just off an operation with a lot of luggage on my own and I was tight on time. I drove in and mentioned the situation and they quickly found a driver to take me to SFO and he helped me with unloading my luggage at the airport too!