Cons: The outside of the car was dirty, hadn't been cleaned. It had brown water spots all over which on the windows and mirrors was distracting while driving.
Jan 9 2016
Cons: no notification towards having no cars available. no effort to remedy the situation. lack of responsiveness towards updating the online database to reflect the lack of cars available. horrible customer service.
Feb 16 2016
Cons: I reserved a car and upon pick up, I was told NONE were available. Disappointed
Jun 5 2016
Pros: Very easy return, courteous personnel
Jun 6 2016
Pros: Our clerk when we picked up the car was exceptional. Great job. Kind of went downhill after that.
Cons: I was quoted a price of $72 approximately. The final bill included a $51 "Loss Damage Waiver". What the heck is that? I was told at rental that I could completely cover any problem for an additional $17 which I agreed to. So I'm thinking the full bill will be something over $100. $180.29 is what I was charged. Very underpowered vehicle and overcharged is how I would characterize the transaction.
Jul 19 2016
Pros: clean new car, sign & drive in 5 minutes, counter in terminal at fresno, ridiculously low price- couldn't ask for more.
Sep 5 2016
Pros: Didn't have any trouble with Payless car rental.
Sep 8 2016
Pros: It wasn't expensive.
Cons: The aux jack didn't work. When I got to Burlingame the shuttle had just left. It doesn't run every 10 minutes as it says and the woman who checked me in lied and said Uber can't drop off at SFO so I should take a cab. Uber does drop off there.
Oct 30 2016
Affordable and Easy
Pros: Customer service was great. The entire process was quick and easy, start to finish.
Pros: Was there too early to make a difference.....
Dec 20 2015
Pros: Location, location-great access to transportation and parking.
Cons: Really tired looking hotel, amenities were a bit tired and need upgrading. Rules were a bit confusing from Buffett to wifi; a bit confusing and Im confident customers were tricked into paying for services already included on the original agreement.
Dec 30 2015
Fresno airport office: Courteous, professional, e
Pros: Such an unexpectedly welcomed contrast to the terrible rental experience at the LAX airport rental office.
Mar 29 2016
Point A to Point B
Pros: Easy access, quick, polite
Cons: Inform people that it is in the airport not at the car rental return.
Jul 4 2016
Pros: drop off @ terminal
Sep 14 2016
Budget hit a home run for me
Pros: The process of picking up the car at the Fresno airport was extremely fast, smooth and easy. The service was friendly. I was given clear and accurate information. Just a great experience all the way around.
Cons: I wish that even though I booked this car via Kayak, I still would have been eligible for the AARP discount when I picked the car up at the counter. Budget did upgrade me to a "better" car, but I would have preferred to use the smallest economy vehicle available and with an AARP discount.
Dec 23 2016
Counter was closed
Cons: Reservation go 11 pm and the counter was closed!
Feb 26 2017
Pros: The return drop off was very easy and quick. Great service
Cons: They never told me there was an option to do a one way rental meaning pick up at point A and drop off at point B regardless of having called and spoken to 4 people including when I picked it up and dropped it off. The man told me when I picked up that there would be a fee to take the car from Fresno, ca and drop off in Phoenix, az well that fee turned out to be $1,600. Then when I dropped the car off they never said anything about making that charge to my credit card, no signature, no pin, nothing! Just hands me the receipt and said "that's a lot of money" uh yea!!! It's a lot of money, apparently not enough to mention to the customer though. Worst service ever. After calling to try and sort out the charge I was hung up on twice and kept on hold for more than an hour total.
Oct 1 2016
Cons: The price was risen a lot compraring with the final price we had to pay for the vehicle. As you can see my reservation I requested to dropff the car at 5:30 am and we asked and confirm at the pick up point if someone would be at the dropoff location and we were told "yes, is an airport therefore people is 24 hours there" sadly no one was there and we had a flight to catch so we barely made it and we had to drop it roughly .
Feb 22 2016
Cons: No cars available upon check in
May 11 2016
Pros: The return was flawless
Cons: The pick was ok .they missed my confirmation # and mistakenly attempted to charge me full price. When I showed them my confirmation again . They said oh, your right and they where put out a it to have to redo it ,however they did and they tried to still be polite,but you could tell they where ticked off.
Jan 23 2017
Really fast service and cheap on price thank you
Pros: Awesome thanks again will be going here again
Cons: When I arrived to the Clovis location, having paid all fees, including taxes. I was charged $22 more! Not a lot but they were late, the car was not ready or clean. Then the care was so uncomfortable we had to exchange it, in Sacramento. Then when we got to Spokane the brakes were going out. It was a complete nightmare.
We ended up getting charged more for with several inconveniences. The people in Spokane were really nice, but lost on what the transaction was supposed to be.
Cons: I got there and they wanted to charge me for the full amount plus deposit on my credit card and I didn't have room and they would not except my debit card without returning flight ticket stubs!
I walked away and rented from AVIS and they were wonderful!!
Will never try National Again!