Cons: They never told me there was an option to do a one way rental meaning pick up at point A and drop off at point B regardless of having called and spoken to 4 people including when I picked it up and dropped it off. The man told me when I picked up that there would be a fee to take the car from Fresno, ca and drop off in Phoenix, az well that fee turned out to be $1,600. Then when I dropped the car off they never said anything about making that charge to my credit card, no signature, no pin, nothing! Just hands me the receipt and said "that's a lot of money" uh yea!!! It's a lot of money, apparently not enough to mention to the customer though. Worst service ever. After calling to try and sort out the charge I was hung up on twice and kept on hold for more than an hour total.
Oct 1 2016
Cons: The price was risen a lot compraring with the final price we had to pay for the vehicle. As you can see my reservation I requested to dropff the car at 5:30 am and we asked and confirm at the pick up point if someone would be at the dropoff location and we were told "yes, is an airport therefore people is 24 hours there" sadly no one was there and we had a flight to catch so we barely made it and we had to drop it roughly .
Feb 22 2016
Cons: No cars available upon check in
May 11 2016
Pros: The return was flawless
Cons: The pick was ok .they missed my confirmation # and mistakenly attempted to charge me full price. When I showed them my confirmation again . They said oh, your right and they where put out a it to have to redo it ,however they did and they tried to still be polite,but you could tell they where ticked off.
Jan 23 2017
Really fast service and cheap on price thank you
Pros: Awesome thanks again will be going here again
Cons: When I arrived to the Clovis location, having paid all fees, including taxes. I was charged $22 more! Not a lot but they were late, the car was not ready or clean. Then the care was so uncomfortable we had to exchange it, in Sacramento. Then when we got to Spokane the brakes were going out. It was a complete nightmare.
We ended up getting charged more for with several inconveniences. The people in Spokane were really nice, but lost on what the transaction was supposed to be.
Cons: I got there and they wanted to charge me for the full amount plus deposit on my credit card and I didn't have room and they would not except my debit card without returning flight ticket stubs!
I walked away and rented from AVIS and they were wonderful!!
Will never try National Again!