Cons: Drop off- no one to process car outside. Sign on booth said to proceed inside. Went inside and stood in line only to be told that I needed to go back outside to another company's booth. No one was in the booth. Someone from yet another booth came oover and offerred to help, but could not guarentee assistance because they needed to get into another system. The gentleman was nice and was finally able to check me in.
Solution: Staff appropriately and update signage.
Jul 26 2017
Pros: good value
Cons: at return, attendant was too busy to check us in
Nov 20 2017
Easy pick up and return.
Pros: Upgraded to bigger car.
Oct 19 2015
Cons: Able to confirm rental online with bank card but unable to use at counter without a flight number. I'm sorry is the rule that the only people that rent a car for the weekend is people that have flown. Seriously rental car companies need to get step up. Thia whole experience was annoying and time consuming. Like I the customer have all frigging day.
Nov 8 2015
Smooth and easy
Pros: How easy everything was
Cons: Problems at drop off -- did not get receipt.
Nov 29 2015
Pros: Very friendly service at pickup, excellent price.
Dec 18 2015
Pros: Love the Ford Fusion; Alamo staff was courteous and very helpful
Apr 3 2016
Pros: New vehicle. Very nice.
Cons: Always expend much more than what the reservation shows
Apr 17 2016
Easy pick up and drop off
Pros: The service agent, Geri, was wonderful. And the process to check in was quick. The price could not be beat either.
Cons: Nothing really. The car had a heavy air freshener smell - I think someone had been smoking in it - But that is a minor complaint.
May 31 2016
Service was very courteous & efficient on pickup
Pros: Enjoyed the Chevy eclipse, good gas mileage, comfortable ride. Liked the back up camera, radio, seat adjustment. Check-in clerk at Alamo counter quoted me $316.00, after we took off insurance at pick-up.
Cons: I returned the car on time, full of gas. The national rental rep printed up my bill as $349.00. I went inside to talk to manager, national counter was covering for Alamo. The only charge they could pull up was $349.00. So I was not pleased with increase in price when I returned the car.
Pros: The Budget employees at the Little Rock airport we're very helpful, and all-around great!
Cons: All the extra fees associated with the rental because it was a holiday weekend, that's just silly.
Dec 1 2015
5 Stars Kayak - 0 Stars Budget
Cons: I approached the Budget counter having priced several options on Kayak, so I knew what pricing was available. The price to buy in person from the counter was over $50 more than to buy through the app and the counter representative could not match Budget's own price. I stepped out of line and booked through Kayak. Bravo to Kayak for giving a good value. Budget - you're pricing policy makes no sense.
Jun 9 2016
Overall, good, but a suggestion
Pros: I arrived during normal business hours (Little Rock airport), everything went smoothly, the counter-person handed me the cars and indicated which parking slot number to find the car.
All good there.
Cons: When I got to the car, I noticed some scratches (showing white through the gray paint) on the liftgate, and a two-foot scratch on the passenger door. I didn't care the scratches were there, but I was concerned I might be held liable. There was no walk around by any attendant, and thought, "if they're not concerned, neither am I."
When drop-off time came, the attendant circled the car and asked about the scratches. I explained they were already there, but there was no walk-around. She explained that they don't do walk-arounds, and that next time, I should get an attendant first. Hey, Budget! Why do you put the burden on the customer to decide whether or not they should spend time tracking down an attendant?!? Here's how I will solve it. I won't bother renting from Budget again.
Dec 26 2016
Pros: Good customer service good car great people
Jan 28 2017
Car stunk like cigarette smoke but all else very g
Pros: Car performed very well and customer service for pick up and drop off were great, but someone had obviously smoked a lot in the car prior to my rental. My clothes and belongings smelled bad as a result. Should not be that way.
Mar 24 2017
great customer service
Pros: the lady was very nice.. helped me in all my questions i asked..let me look at what car i wanted.. great will use again for sure
Oct 14 2017
Rental was ok
Pros: Reasonable price
Cons: Car was overly doused with car freshener.
Had to roll down window as I drove throughout the 4 day rental 4 day rental period.
Pros: Car was clean, full of gas and didn't smell like cigarettes. The guy that checked us in was very friendly and helpful.
Cons: Paid for a full size car and the guy in the parking garage tried to put us in a micro SUV. Had to demand a full size car and you'd thought I'd asked them to cut off their right arm. The attendant then drove dangerously fast through the parking garage when bringing around the car. He was more concerned about looking cool than providing any customer service.
Feb 22 2016
Nice, quick, easy
Pros: I had to pick my car up after a very late flight in a small airport. I was worried I would have a hard time picking up my car, but it was very easy. Both the pick up and drop off attendants were very professional and friendly. The car was economical, and just what I wanted.
Jul 19 2016
Cons: Took forever to get the car. They couldn't find the reservation at first. Had no pen to sign the paperwork with. Then the car stunk of cigarette smoke and another car that's didn't smell wasn't available.
Trying to make the reservation no one would answer the phone at the desk at the little rock airport. Very disappointed in enterprise this time.
Sep 14 2016
Great Customer Service in person, not over phone
Pros: The gentleman who checked my car in and out provided great service and fixed an error that was left on my bill. I was really impressed he with how quick he was able to correct it considering he is new and still training. The guy more experienced guy who was with him was even impressed.
Cons: I called customer service to change my rental from a one way drop off to a round trip. The one way drop off fee wasn't removed from my bill. I thought my final bill was higher than i was quoted over the phone so I asked the guy working when I returned my car to review my bill to make sure I was being charged correctly. He fixed it right away.
Mar 29 2017
Pros: Personal attention from rental representative
Cons: Everything was great
Apr 15 2017
Pros: Great car and the staff were quick on the turnaround
Cons: Keep it up!
Oct 3 2017
Pros: The staff was friendly and professional. The car was clean and they gave me an upgrade to make sure all my needs were met. I've rented from other companies, o.k., but this one I'll remember. Excellent service.
Cons: I had a leak in the tire, and the branch in Pigeon Forge, Tenn. fixed it quickly. They were very busy, and treated me like I was their only customer. Heather and the staff in Little Rock were there to make sure my vacation was one to remember. Thanks!