Cons: I received a reservation confirmation but when I arrived at the Enterprise I was told there were no vehicles. I drove there for nothing and the following day I did not receive a call to tell me if they resolved the problem. I didn't have s car the time entire time I was there.
Sep 5 2016
Car was not ready/dirty/mgr difficult
Pros: The shop in Kalispell was great - refunded costs and very concerned
Oct 6 2016
Pros: The manager went above and beyond his normal duties to make sure everything was done well. He is very professional.The man cleaning the cars was very hard working and is positive and good natured. The woman who drove me back to my hotel is the model employee.
Pros: I returned the car to Alamosa and received prompt and courteous service while there.
Jan 5 2017
Customer Service Representative was Not Helpful
Cons: Abrupt manner of Customer Service Rep when turning in the car; not friendly at all.
I left my wallet in the small airport and he didn't bother to call me that evening - even though he had all my contact information, and on a more personal note he knew exactly who I was because he knows my husband; Alamosa is a small town, everyone knows everyone. As a result, I didn't realize I didn't have the wallet until I was 2 hours out of town the next morning, driving to another state. I had to turn around and go back to Alamosa with three dogs in the car, adding a significant amount of time to my trip and discomfort to my animals.
It may sound like a small matter, but the fact was that he could have very well made an effort to be human and try to get my wallet back to me - I would have gone to pick it up if I had known I'd left it, and I would have met him someplace else if that was necessary.
His complete disregard of my situation was uncalled for and very unprofessional; a little bit of kindness goes a long way in this world, but apparently that's not important to Anthony at the Alamosa Hertz office.