Pros: Our Tacoma had only 490 miles on it. Great Michelin tires for the Montana roads! This was a great overall experience with Alamo. I will use them for all my rentals from now on.
Apr 29 2017
Pros: Great experience, all employees were polite, and professional.
Jul 10 2017
Great value, convenience
Pros: Easy pickup and drop off, very convenient location, nice, practically new car
Cons: Initially, thought the mileage limit was a bit low but it turned out to be plenty. For those who plan to drive longer distances, this may be a problem. Would've been nice to have navigation in the car.
Jul 12 2017
Pros: The car was brand new and super clean.
Cons: Nothing so far!
Jul 19 2017
Great customer support
Pros: Getting in and out was effortless
Cons: it was an automatic transmission (they probably all are)
Pros: Nice big comfortable car - exactly what you expect in a suburban. Great for road trips.
Cons: Car smelled like smoke when I picked it up, but that seemed to go away after a while. Motor seemed a little gutless for such a big vehicle.
Sep 18 2016
Cons: Shuttle driver was a no show. Rented from hertz instead
Mar 27 2017
Pros: Shuttle was timely. People were friendly. I like the car I received, it drove well and was comfortable.
Cons: I requested a small SUV and received a Subaru outback. The car STUNK!!!! It smelled SO bad in there, I should have gone back and requested another one. I had 3 car fresheners hanging inside to make it tolerable. I was not discounted for dealing with that. There was other people car rental agreements and other receipts under the visor and in the glove compartment. The other car rental companies were at the airport, and this one was offsite.
Apr 20 2017
Pros: The car was clean, ran well, and pick up/drop off was fast and easy.
Jun 11 2017
Cons: We were not thrilled with the hotel you recommended in Whitefish but that is no big deal.
Jun 27 2017
Friendly team at Kalispell
Pros: The team was very friendly and they were working quickly to move customers through the rental process. The cars were ready to go when we arrived. Pricing and vehicle were as expected and advertised.
Cons: The rental lot was offsite so it is not as convenient. The team did everything they could to make up for it in a very friendly way.
Cons: Had very early flight out, so no one around for drop off, we had called the day before but was still confusing for dropping car and keys.
Sep 5 2016
Pros: Good service/very professional
Jun 27 2017
Pros: The location was within 5 miles of airport
Cons: I was returning the vehicle to a different airport and called customer service to determine the dropoff location. They told me it was at the airport and it was not at the airport. We had an early flight and were faced with this during the early morning. Glad that we allowed some extra time for such things.
Jul 10 2017
Pros: The Kalispell location was better, but still couldn't tell us the exact billing info. They were unhelpful because of the "sysetem" and franchise limitations.