Pros: The ease of the rental. The rental agent at the desk (Kenya M.) was the brightest, bubbliest agent and is an excellent representative of Alamo. The vehicle was clean and road worthy. I really enjoyed driving it. I will use Alamo again.
Dec 6 2015
Okay for the price, but a few minor glitches
Pros: Car was clean
Cons: Car didn't have a USB port, so I couldn't plug in my phone to charge.
The agents were also required to me to give them an address of where I was staying. Normally that would've been fine since I usually stay in hotels, but I was staying at a friend's house. It is inappropriate to require me to give the address of someone who is not responsible for the car or the reservation - that would be giving a company someone's PII. I know that Alamo had instances of people stealing their cars, but they had my credit card information, home address, and my drivers license information. That should be plenty of information for a company.
Dec 18 2015
Alamo rents car 12/16/15
Pros: The price was awesome!!!!!
Cons: The customer service at the Alamo desk leaves a lot to be desired; this is NOT common for this company.
I was given a Kia Optima. These cars do not drive well at all. This is my second Optima and I will not drive one again.
Dec 22 2015
Pros: SO HAPPY WITH THE SERVICE CAR GPS THANK YOU I WILL CONTINUE TO USE ALAMO EXCELLENT SERVICE
Dec 22 2015
Pros: Great value for the vehicle we got!
Dec 28 2015
Pros: Everything was good
Jan 2 2016
Cons: Everything went wrong, and the customer service was atrocious. Waited well over an hour and they still gave me the wrong car (but insisted on charging me for the nicer car I had originally reserved).
Jan 3 2016
Clarity and full disclosure appreciated
Pros: Complimentary upgrade, comfortable car
Cons: We needed a one way rental to the Jax airport.mthe Alamo representative offered to gas refill at a low price per gallon. We told her we were only driving two hours but she did not clarify that we would be paint for a fill tank of gas. It was clear we would only need a quarter tank for the two hour drive. We were charged over $40 in fuel for a full tank which brought our total to $120 for a one day rental.
Mar 6 2016
Happy in Savannah
Pros: It was very easy to pickup and drop of the car.It was a reasonable price, and It was a full size.It was a good experience.
Cons: They tried to up-sell us on a dozen extra services and neglected to mention the cost of those services. To make us buy their gasoline service, they lied about the price of gas outside the airport.
The bill ended up costing $70 more than I was quoted, and they were unable to explain some of the fees that appeared on the bill.
Jun 9 2017
Pros: The gentleman at the desk, Kevin, was excellent!
Cons: Only one person working, and big group in front of us. Expected though, at a discount rental co.
Oct 20 2015
Poor Service overalll
Pros: That there was a rental
Cons: They told me my car wasn't available for two hours then said they had a car available but made me pay for it. I reserved my car days ahead of time. Ridiculous.
Oct 30 2015
Car was fine; service was difficult
Pros: Price was perfect. Car was clean and well maintained.
Cons: When I went to rent, they expected me to have proof of address other than my license. Who carries around a utility bill with them? Particularly when they are flying. I was able to finally show them something online that was "acceptable," but they made me feel like they were doing me a favor by letting me use it. Nothing in the reservation process or on the Payless website says anything about needing to have more than one source of address verification.
Nov 23 2015
Did not get a car, they were out of what we needed
Cons: I thought it is poor customer service to not have a car when we reserved it over a month ahead.
Apr 18 2016
Rude manager in Savannah. Worst customer service e
Apr 18 2016
The Ford Focus
Pros: The car itself was a great little car. I would even consider shopping for one when my current lease is up.
Cons: I had to wait about an hour for them to get me a car that I had reserved. I understand the weekend was crowded with golf tournaments in Hilton Head, but if you reserve a car, it should be there for you. I did not like the fact that the previous renters had smoked in the car and my wife got a headache as a result. And being charged for a full tank of gas when the tank had 1/3 of a tank left was not agreeable. Next time, I will fill the tank and be done with the extra fees the industry tacks on to a bill in an effort to make FREE money.
Apr 28 2016
Cons: Reserved the car days ahead of time. When i showed up the man at the desk said bluntly "We dont have any economy cars in our fleet." I responded that i had made a reservation. "He repeated bluntly "we dont have any economy cars in our fleet, we overbooked." So I asked if he could give me a different car at the same rate and he responded very rudely "I'm not giving you anything." Guy was just plain rude and has no business working in the service industry in any form. So i went to the next rental booth over and was greeted with a smile and helped on my way. Good job overbooking. What exactly is a reservation for anyway Payless? Negative stars
Jun 2 2016
Goog Payless experience
Pros: At Savannah airport, rental office is in airport and you can just walk to cars. Nobody else in line when we arrived so everything was quick and efficient.
Jun 18 2016
No cars available when we arrived 9pm Savannah air
Cons: We were told that there were no cars available (we had a reservation!!). Perhaps no cars would be available for 1.5 hours (that would make it 10:30pm). Referred us to Hertz where we were able to get a car, but of course for more money than our Payless reservation.
Cons: No one told us in advance re taxes on top of rental cost
Apr 6 2017
Pros: next to nothing
Cons: a very long line for pickup as hertz did not have the promised cars available. caused me to have to hurry to appointment once i was given papers. no-one available in the lot to record problems (damage to front RIGHT bumper). accused of incurring damage that was preexisting upon my return. (amazingly, a traveling companion had the exact same experience (except LEFT front bumper) with the same type of car on the same drop off day.
Nov 11 2016
Cons: charging $14 a day to add my husband as a driver is a rip off. I was using my own auto insurance, and accepting all the risk. How can they justify this? Enterprise does not charge any additional fees. I will certainly not be renting from Hertz in the future. In addition, the counter person was rude.
Dec 7 2016
Cons: It was an older car with more mileage than I expected. There was a gatorade bottle (plastic) under the driver's seat.
Also, the "maintenance needed" light came on the dash with another 500 miles to go which was a bit unsettling.
Jan 9 2017
Pros: The backseat had something sticky that had been spilled all over it. The windshield wipers barely worked. There was no wiper fluid is the tank so we had to stop to purchase some. We filled it up and it still would not work. We were traveling in snow so this made it very difficult to see at times. Who checks these cars before you rent them out?? This one clearly was not inspected.
Jan 16 2017
Pros: Good gas mileage
Cons: Car smelled like smoke. Windows were dirty
Feb 1 2017
Pros: The location for the Hertz rental car location is great in Savannah.
Cons: The first car had been smoked in, we had to return to the counter inside, stand in line again and finally got another car.
Feb 3 2017
Pros: The counter stuff was extremely friendly and nice.
Cons: Going out to pick up the car was a little confusing. And they just handed me the key and sent me on my way. They didn't walk around the car to point out the already there damage (as there was quite a bit) and that worries me as I better not be charged for damage that was already on the vehicle prior to me getting it.
Mar 22 2017
Pros: Counter agent was pleasant and efficient. Car was in clean and ready to go. Check out was quick.
Apr 3 2017
Pros: The car was great; pick up took longer than expected but drop off was easy and quick
Cons: The price I was quoted online was much, much less than what I was ultimately charged (quoted $70, charged $170). Then they charged me for what I'd pre-paid upon reservation! Extremely displeased. Will never use them again.
Cons: Drop off was closed on Sunday with no drop key box, I had to find an alternative drop location! This is comment on Charleston drop
Oct 5 2016
Helpful staff and clean car
Pros: The staff at both the pickup dropoff locations were very courteous and helpful. While the pickup was delayed sure to high customer volume, the associate at the Savannah airport was great, and discounted customers for the inconvenience.
Cons: There was a long wait at the Savannah airport, but it's only because the company staffed one associate for that time period, it certainly wasn't the worker's fault. As mentioned, I was even discounted for the extra time.
Dec 18 2016
Pros: We were given a vehicle that included GPS for free.
Cons: The car we reserved was not available.
Jan 7 2017
Pros: The guy behind the counter was polite, friendly, and efficient. Car was perfectly clean, inside and out.
The turn-in was handled quickly and with a smile on the young lady's face.
Cons: Everything was quite fine.
Jan 14 2017
Pros: Excellent service. Very thoughtful staff who helped assist me and my family I this difficult time. They realized that my 7month old son may feel cold since the car was far and proceeded to bring it near and assist in seating.
Feb 12 2017
Pros: Staff greet you with a smile, are courteous asking if they can assist in other ways. Vehicle was a 2017, clean, well maintained and outside staff were excellent in explaining the vehicle's features and operation. Great customer service. Will use again.
Feb 15 2017
Cons: Didn't car I wanted
Mar 17 2017
Poor customer service
Cons: Car had flat tire, they did not have other car when. Ended, did not answer phone repeatedly, have not sent final bill.
Mar 31 2017
Pros: The attention
The easy return and pick up
Cons: They check 200 dolares in my credit card, as a deposit ,and didn't return so far
Pros: the drop off process was very easy. The girl was very helpful and told us she will take care of the car, we were allowed to park it at the non-assigned to National spot to save our time.
Apr 20 2016
Did not hold the reserved car for us
Pros: We arrived, and they had rented the car we had reserved. What's up with that?
Jun 5 2016
Pros: Fast check in
Dec 7 2016
Pros: It was an early drop-off so we just left the keys in the drop box. Couldn't have been more simple.
Jan 30 2017
Pros: Very nice employee
Jun 22 2017
Stressful time getting car, high price
Pros: The car itself was nice
Cons: I did not like the impersonal service and being sent to the back of the line when my corporate id did not work. The representative did not put any effort into figuring out my problem. I had to go on the website myself and figure out that I was an emerald club member and make an account, which was very simple. It took 45 minutes for me to get a car. Also, I thought the price was going to be lower than estimated since I reserved the car for 2pm -11pm but only used the car until 6pm. The price was actually more than estimated.