Cons: Car didn't have a USB port, so I couldn't plug in my phone to charge.
The agents were also required to me to give them an address of where I was staying. Normally that would've been fine since I usually stay in hotels, but I was staying at a friend's house. It is inappropriate to require me to give the address of someone who is not responsible for the car or the reservation - that would be giving a company someone's PII. I know that Alamo had instances of people stealing their cars, but they had my credit card information, home address, and my drivers license information. That should be plenty of information for a company.
Dec 18 2015
Alamo rents car 12/16/15
Pros: The price was awesome!!!!!
Cons: The customer service at the Alamo desk leaves a lot to be desired; this is NOT common for this company.
I was given a Kia Optima. These cars do not drive well at all. This is my second Optima and I will not drive one again.
Dec 22 2015
Pros: SO HAPPY WITH THE SERVICE CAR GPS THANK YOU I WILL CONTINUE TO USE ALAMO EXCELLENT SERVICE
Dec 22 2015
Pros: Great value for the vehicle we got!
Dec 28 2015
Pros: Everything was good
Jan 2 2016
Cons: Everything went wrong, and the customer service was atrocious. Waited well over an hour and they still gave me the wrong car (but insisted on charging me for the nicer car I had originally reserved).
Jan 3 2016
Clarity and full disclosure appreciated
Pros: Complimentary upgrade, comfortable car
Cons: We needed a one way rental to the Jax airport.mthe Alamo representative offered to gas refill at a low price per gallon. We told her we were only driving two hours but she did not clarify that we would be paint for a fill tank of gas. It was clear we would only need a quarter tank for the two hour drive. We were charged over $40 in fuel for a full tank which brought our total to $120 for a one day rental.
Mar 6 2016
Happy in Savannah
Pros: It was very easy to pickup and drop of the car.It was a reasonable price, and It was a full size.It was a good experience.
Cons: Nothing I can think of.
Mar 9 2016
Pros: Very friendly staff
Mar 27 2016
good price, great service, in airport pickup
Pros: great upgrade to large vehicle (pickup) when compact was unavailable very satisfied
Cons: They told me my car wasn't available for two hours then said they had a car available but made me pay for it. I reserved my car days ahead of time. Ridiculous.
Oct 30 2015
Car was fine; service was difficult
Pros: Price was perfect. Car was clean and well maintained.
Cons: When I went to rent, they expected me to have proof of address other than my license. Who carries around a utility bill with them? Particularly when they are flying. I was able to finally show them something online that was "acceptable," but they made me feel like they were doing me a favor by letting me use it. Nothing in the reservation process or on the Payless website says anything about needing to have more than one source of address verification.
Nov 23 2015
Did not get a car, they were out of what we needed
Cons: I thought it is poor customer service to not have a car when we reserved it over a month ahead.
Apr 18 2016
Rude manager in Savannah. Worst customer service e
Apr 18 2016
The Ford Focus
Pros: The car itself was a great little car. I would even consider shopping for one when my current lease is up.
Cons: I had to wait about an hour for them to get me a car that I had reserved. I understand the weekend was crowded with golf tournaments in Hilton Head, but if you reserve a car, it should be there for you. I did not like the fact that the previous renters had smoked in the car and my wife got a headache as a result. And being charged for a full tank of gas when the tank had 1/3 of a tank left was not agreeable. Next time, I will fill the tank and be done with the extra fees the industry tacks on to a bill in an effort to make FREE money.
Apr 28 2016
Cons: Reserved the car days ahead of time. When i showed up the man at the desk said bluntly "We dont have any economy cars in our fleet." I responded that i had made a reservation. "He repeated bluntly "we dont have any economy cars in our fleet, we overbooked." So I asked if he could give me a different car at the same rate and he responded very rudely "I'm not giving you anything." Guy was just plain rude and has no business working in the service industry in any form. So i went to the next rental booth over and was greeted with a smile and helped on my way. Good job overbooking. What exactly is a reservation for anyway Payless? Negative stars
Jun 2 2016
Goog Payless experience
Pros: At Savannah airport, rental office is in airport and you can just walk to cars. Nobody else in line when we arrived so everything was quick and efficient.
Jun 18 2016
No cars available when we arrived 9pm Savannah air
Cons: We were told that there were no cars available (we had a reservation!!). Perhaps no cars would be available for 1.5 hours (that would make it 10:30pm). Referred us to Hertz where we were able to get a car, but of course for more money than our Payless reservation.
Jul 26 2016
I need to speak with someone please
Cons: Kayak cost me alot of money
Jul 26 2016
Process was OK
Pros: I like that the cars are on-site in Savannah. No need to take a shuttle which always adds so much time.
Pros: The car was a nice new car and very comfortable.
Cons: We had to wait in long lines to both pick up and drop off the car. Once we signed in and were assigned a car we were then told we had to wait for the car to arrive. We waited another 20 minutes before the car was made available to us. Then when we went out to get the car we were given the wrong car. After we loaded our luggage, we realized the key would not start the car. We then had to go back to the outside attendant and explain that the key did not work. The attendants then figured out that they had given us the wrong car. We then transferred out luggage. The entire process took us close to an hour.
Nov 22 2015
Cons: Poor customer service
Dec 7 2015
Pros: Helpful, flexible, great car, friendly staff, clean cae
Cons: Color red a bit bright, but easy to find in a parking lot
Jan 1 2016
Cons: They had no cars to rent even though many people had made their res months in advance
Feb 25 2016
Pros: Customer service was excellent
Cons: Vehicle return directions at Savannah GA International Airport were not clear
Mar 8 2016
Cons: Took me 45 mins to return the car
Mar 12 2016
Pros: Service was quick and friendly
Cons: Everything was great!
Apr 30 2016
Cons: we complained about car and they basically said tough.
Nov 7 2016
Pros: Even with no one else at the check in counter it took over 15 minutes to get the paperwork done because he couldn't find a car for us. Then with my wife's bad knee, we had to walk two blocks to the pick up place. There we had to wait with no place to sit for another half hour before the car arrived. The was a water cooler there "for Budget customers" that was empty.
Cons: Drop off was closed on Sunday with no drop key box, I had to find an alternative drop location! This is comment on Charleston drop
Oct 5 2016
Helpful staff and clean car
Pros: The staff at both the pickup dropoff locations were very courteous and helpful. While the pickup was delayed sure to high customer volume, the associate at the Savannah airport was great, and discounted customers for the inconvenience.
Cons: There was a long wait at the Savannah airport, but it's only because the company staffed one associate for that time period, it certainly wasn't the worker's fault. As mentioned, I was even discounted for the extra time.
Dec 18 2016
Pros: We were given a vehicle that included GPS for free.
Cons: The car we reserved was not available.
Jan 7 2017
Pros: The guy behind the counter was polite, friendly, and efficient. Car was perfectly clean, inside and out.
The turn-in was handled quickly and with a smile on the young lady's face.
Cons: Everything was quite fine.
Jan 14 2017
Pros: Excellent service. Very thoughtful staff who helped assist me and my family I this difficult time. They realized that my 7month old son may feel cold since the car was far and proceeded to bring it near and assist in seating.
Cons: No one told us in advance re taxes on top of rental cost
Nov 11 2016
Cons: charging $14 a day to add my husband as a driver is a rip off. I was using my own auto insurance, and accepting all the risk. How can they justify this? Enterprise does not charge any additional fees. I will certainly not be renting from Hertz in the future. In addition, the counter person was rude.
Dec 7 2016
Cons: It was an older car with more mileage than I expected. There was a gatorade bottle (plastic) under the driver's seat.
Also, the "maintenance needed" light came on the dash with another 500 miles to go which was a bit unsettling.
Jan 9 2017
Pros: The backseat had something sticky that had been spilled all over it. The windshield wipers barely worked. There was no wiper fluid is the tank so we had to stop to purchase some. We filled it up and it still would not work. We were traveling in snow so this made it very difficult to see at times. Who checks these cars before you rent them out?? This one clearly was not inspected.