Cons: charged me more than quoted price . very long wait.
Nov 11 2016
Pros: Great car whith confort, great price, shuttle is a very good service.
Cons: French informations! Very long wait!!
Mar 13 2017
Poor quality service
Cons: Rude and pushy front desk attendant. Awful shuttle
Mar 29 2017
Good deal and good car
Pros: Very satisfied
Apr 4 2017
Cons: They LIE to me. They said it would be special rate 88 USD and they charged me 101. It was big dissagrement between me and them when they initially asked for 101 USD for advertized plrice was way less but then they started adding hidden cost.
Then their employee told at at service desk they will give us special rate of 88 USD (final price). I see on my bank statement behind my back they charged 101 USD
LIERS! All this ONLINE SERIVCE ARE FAKED LIE!
Jun 7 2017
Cons: Quoted something way different online and paid twice as much to get the car, we 're living in the new millennial and still bs companies like this one want to fool hard working people! Keep up the good work@!#^
Jul 20 2016
NO, DON'T DO IT!!!
Pros: I did NOT like anything about Payless.
Cons: Payless is very disorganized, and missed managed. It resembled a junk car lot. Be prepared to wait in lines over one hour, and give yourself two hours to complete to return process and have them get you back to the airport. IT’S NOT WORTH THE AGGRAVATION.
Aug 5 2016
You Get What You Pay For
Pros: Price - The price was great but honestly would have paid double to get better service at a more reliable provider in terminal.
Cons: 1) Speed of service (or lack of) - It takes 20 to 30 min to check out each person that comes to the counter. If you arrive and there's a line prepare to be there for a few hours.
2) Quality of vehicles - Prepare to get a vehicle that is dented, scratched, and dirty inside. The vehicle we rented was a 2016 and it showed more like a 2010.
3) Shuttle service - A shuttle may come every 30 minutes if you're lucky.
4) Facility - Small, cramped, falling apart.
Aug 31 2016
Pros: Staff was friendly, airport shuttle picked us up quickly to go to the car rental which is very close by.
Cons: Online our car rental came to about $46 and we paid insurance separately, but once there after so many fees the total came to over $100.
We had to pay a toll fee, because they said tolls could not be paid in cash, this is a lie. Also you only need this if you are going outside the metro area, we rented the car for 3 days and said we would only need tolls for one, and they said this was not possible, it was for the total of days or not at all.
Sep 7 2016
SUV seats were dirty.
Pros: Everything except for dirty seats inside SUV.
Cons: It was terrible specially when I was transferred to mexico, the car I reserve was in Puerto Rico I tried more then 10 times for costumer help until I got some one from San Juan and from all information I asked about the rental and insurance he triple the rate so I was so sad that I did not rent there and took me a day to rent a car
Jul 27 2016
Excellent customer service
Pros: Enrique was super helpful and efficient whIle renting the car. Our reservation was ready and was exactly what we needed. He gave us helpful tips on where to eat around town and made everything so easy after a long trip into Puerto Rico.
Cons: The only downfall is that there was only 1 shuttle to and from the airport.