Cons: Was unable to rent vehicle. Reserved the car an hour before they closed because I was driving home from work it was going to be close and wanted to make sure they knew I was coming. I arrived 5 minutes after closing, and the rep just stated that they have no reservations in the queue. And proceeded to walk me out and lock the door. There was no appology, or statement that he could not rent because it was after closing, the implication was that I was mistaken about my reservation. So... I'll stick to enterprise from now on
Oct 16 2016
Cons: The drop off location was closed on Sunday. However, no one let us know they were closed, and I was due to drop the car off on Sunday. I had to call around just to find out that they except overnight and sunday drop offs.
Jan 8 2018
Only if you’re desperate
Pros: Cost less than airport rental
Cons: Terrible phone service. Called 4 times to get them to send email confirmation. Wrong mileage was on my rental form
Cramped noisy waiting room like the DMV. Closed at noon on Saturday and closed Sunday. Even their key drop box was lousy. I had to flip multiple times to get them to drop The only good thing I can say about them was that the car was fairly new and clean.
Jan 31 2018
Great service - great price
Pros: Met with a really great rep, he provided a clean car that met my needs. Car rental people can feel high pressure sometimes when it comes to the additional insurance. My rep respectful of my answers. I will use Hertz again.