Pros: I really enjoyed the hell I received from the pickup location in Charleston, WV.
Cons: The help I received in Atlanta,GA was awful. They don't try to help at all. I was told I needed to wait my turn to get a receipt for my rental return.
Mar 13 2017
Cons: They would not give us the rental car because we used a business credit card and it didn't have our first name on the credit card. It just had our company name on it.
Apr 9 2017
Cons: They might want to let customers know that their ticket counter in the Charleston, WV airport closes at 5 pm on Saturday. That's kind of crucial info for someone whose flight doesn't arrive till 7 pm!
May 31 2017
Cons: KIA Optima was pretty small for a "full-sized" car.
Jun 18 2017
Terrific almost brand new vehicle
Pros: New truck with plenty of technology perks. Good, efficient service at counter. Easy and quick.
Jun 21 2017
Cons: Hertz denied my rental after Kayak.com charged my credit card.
Jul 26 2017
Last time for Hertz
Pros: Car was great. It was clean. Easy access at pickup.
Cons: Meetings cut short a day. Rushed back 75 miles to airport for a one day deduction. They would not credit because I prepaid in full for 2 days. Told me to call 800 number. They said same thing. Rules Rules. Rules. lol. Who reads the small print anyway. We just expect large national companies to treat us fair.
They also told me at pick up that the 3rd party insurance purcjased from Kayak wold not be accepted and I would have to pay for any damages immediately and get reimbursed.
They lost a customer. I asked them to remove me from Gold Rewards program.
My new job requires a lot of travel but I will sign up with another rental company program with southern hospitality.
Nov 26 2017
Pros: We had a mid-size car and were upgraded to an SUV for a really good rate. Staff was friendly, professional and very helpful.
Pros: Scarcity of vehicles caused upgrade. Quick check in.
Cons: Long long slow slow line. Slow computer system. Multiple people in training.
Aug 19 2017
Charleston is small
Pros: Everything was satisfactory.
Cons: The signage directing you were to return your call could've been better. You just park your car wherever you want, make note of the mileage and fuel. And take an elevator or stairs to the first floor and return your keys. There is nobody around.