Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Excellent job
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10.0
Pros: The car was very comfortable and the service was excellent
Cons: Nothing
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10.0
Pros: Love the save of the gas
Cons: That they should have insurance bumper to bumper
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2.0
Cons: The day was supposed take the car they wasn’t even open bad service and irresponsible company!
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2.0
Pros: N/A
Cons: Alamo did not honor the vehicle level i had reserved. I reserved a Kia Rio or equivalent and when i got there i was offered a Kia Picanto an told me that they were the same level. Defínete Kia Picanto is a smaller vehicle. They told me that if i wanted a Kia Rio i had to pay an upgrade. My reservation clearly said Kia Rio and i show my reservation. I didn’t pick up my vehicle and had to rent a vehicle with another agency. It was a very bad experience and had to spend more than what i had planned. I saw other custommers having the same issues, not a good practice.
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10.0
Pros: They were really helpful and friendly
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8.8
Very friendly staff, but not so good cars
Pros: Staff was very friendly and prompt to help me
Cons: they did not have the type of car I requested so they upgraded me to a minivan, I was told that the insurance that KAYAK offered was not good enough for them and that I had to take their insurance.
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4.8
Unsatisfactory limited info
Pros: May be the drop off personnel was a lot friendlier than pick up. I was Not aware of all the fees they make you pay in order to rent..That was only revealed at the counter at pick up time (In a very imperative manner). The airport and the car rental lot is at a considerably long distance. That information was not revealed until pick up time.
Cons: Counter Personnel attitude at pick time
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9.2
I'm bought in on a versa
Pros: De car was clean it was bit of a small mission to find it. Love the car was ready for us it very fuel efficient.
Cons: Only thing the passenger side rear door the lining kept coming of an a versatile to me is not a full size car.
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4.4
Pros: Y
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4.4
Held hostage at drop-off
Pros: I was the only customer when I returned the car but despite that the Alamo staff ( mostly the manager) held me for a half hour when I was anxious to get to my departing flight. one issue was the perceived difference in the gas level - the needle was between 7/8 and 3/4 when they said the car was rented at 7/8 ( it was actually slightly below 7/8 at pickup). They wouldn't let me leave until I paid $15. A very difficult and unfair process.
Cons: Being treated like a criminal.
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2.0
So So
Pros: The car and the price are okay.
Cons: I had written to the company a few days in advance to request a polarized vehicle and they said they didn't have it at the time I picked it up for a week, but that they would call me as soon as one became available. They just said that to get me out of their hair; they never called me. i hate the fact that they think they can do what they want and not what the clients request. Budget has better prices and better cars.
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10.0
Pros: Excellent job
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10.0
Pros: The car was very comfortable and the service was excellent
Cons: Nothing
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10.0
Pros: Love the save of the gas
Cons: That they should have insurance bumper to bumper
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10.0
Pros: They were really helpful and friendly
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8.8
Very friendly staff, but not so good cars
Pros: Staff was very friendly and prompt to help me
Cons: they did not have the type of car I requested so they upgraded me to a minivan, I was told that the insurance that KAYAK offered was not good enough for them and that I had to take their insurance.
review from
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9.2
I'm bought in on a versa
Pros: De car was clean it was bit of a small mission to find it. Love the car was ready for us it very fuel efficient.
Cons: Only thing the passenger side rear door the lining kept coming of an a versatile to me is not a full size car.
review from
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2.0
Cons: The day was supposed take the car they wasn’t even open bad service and irresponsible company!
review from
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2.0
Pros: N/A
Cons: Alamo did not honor the vehicle level i had reserved. I reserved a Kia Rio or equivalent and when i got there i was offered a Kia Picanto an told me that they were the same level. Defínete Kia Picanto is a smaller vehicle. They told me that if i wanted a Kia Rio i had to pay an upgrade. My reservation clearly said Kia Rio and i show my reservation. I didn’t pick up my vehicle and had to rent a vehicle with another agency. It was a very bad experience and had to spend more than what i had planned. I saw other custommers having the same issues, not a good practice.
review from
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4.8
Unsatisfactory limited info
Pros: May be the drop off personnel was a lot friendlier than pick up. I was Not aware of all the fees they make you pay in order to rent..That was only revealed at the counter at pick up time (In a very imperative manner). The airport and the car rental lot is at a considerably long distance. That information was not revealed until pick up time.
Cons: Counter Personnel attitude at pick time
review from
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4.4
Pros: Y
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4.4
Held hostage at drop-off
Pros: I was the only customer when I returned the car but despite that the Alamo staff ( mostly the manager) held me for a half hour when I was anxious to get to my departing flight. one issue was the perceived difference in the gas level - the needle was between 7/8 and 3/4 when they said the car was rented at 7/8 ( it was actually slightly below 7/8 at pickup). They wouldn't let me leave until I paid $15. A very difficult and unfair process.
Cons: Being treated like a criminal.
review from
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2.0
So So
Pros: The car and the price are okay.
Cons: I had written to the company a few days in advance to request a polarized vehicle and they said they didn't have it at the time I picked it up for a week, but that they would call me as soon as one became available. They just said that to get me out of their hair; they never called me. i hate the fact that they think they can do what they want and not what the clients request. Budget has better prices and better cars.
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