Cons: Their customer service is horrible. They have this chill attitude and it shows they don't care. They charged me extra insurance when I already had it and didn't take it off saying it was already done. Coming home from Davis, ca to the antelope valley (5 hour trip) the low tire pressure light came on, had to find a gas staton that had a working air machine and when I did, the car was telling me the wrong tire was low on preassure. This made me over inflate a tire so I had to take air out of that tire then figure out which tire had low air. All in all it was an hour out of my trip. When I told the service agent of this his only reply was "oh that sucked." You gave me a vehicle that had low tire pressure and gave me wrong information and all I get is a oh that sucked? Horrible service, don't rent from here.
Oct 16 2016
Pros: Helpful, courteous, professional staff helped a great deal. The car was comfy, clean, and a pleasure to use.
Cons: No complaints.
Aug 31 2017
Really hard working employee
Pros: Our car was not there when we arrived at 9 a.m. . It appears that had been a mix-up and all the cars are rented out the night before. The woman that was working behind the desk was very helpful at getting a car there as soon as possible. There was no one there to clean the car, so she went out and clean the car herself.
Jan 11 2017
Pros: They charged me a $50 "drop off" fee
Terrible service too
May 17 2017
Pros: Excellent, fast, efficient service at the Palmdale CA location!
Pros: Switched drop off to Barstow and Hertz was great about it, no additional fees or hassles.
Jan 24 2017
Great experience here.
Pros: Price was good, didn't have to wait in line long for rental or return.
Aug 26 2017
Lost in the storm
Pros: The car was great for the price and drove over 1900 miles without a glitch.
Cons: The staff in the pick up location was too busy talking and joking around to notice me, their computers crashed, my agent took another customer while helping me, they made me call my credit card company to get an authorization code or they would charge me twice and when I returned the car there was no record of me renting a car in their system.
Jan 2 2018
Cons: my pick up time was for 9 AM and I got the actual car at 11:15, not good
Pros: The only I thing I liked was the vehicle. It was a big vehicle and it was comfortable for the journey we took.
Cons: We made a reservation for the vehicle and when the day got here to pick it up, it wasn't even ready. It only had a quarter of gas. Really dirty from the inside and outside. The guy told me that he was going to wash it and vacuum it. They took it to get washed and vacuumed but they did such a horrible job. Those people got a wash cloth and a bottle of spray and that was washing the car for them. Just horrible.
Jul 27 2017
Pros: Gas mileage was good. People were friendly.
Cons: Car was very dirty, smelled of cigarettes. Key fob died part way through rental (keyless start car, too). Did manage to get it working again, but customer service was not terribly helpful.
Cons: I did the reservation online, I drove to this location and they refused to rent me a car because the drop off was in a different location, I'm renting cars every month in Enterprise, never had any problems but this company is a total joke !!