2.0
Very bad experience.Reviewed Mar 11 2022
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2.0
I was suppose to pay $65 at counter at pickup. They had no record of the 77 dollars I already paid with you! And told me that KAYAK was a scam and I shouldn’t have bought insurance at time of booking with kayak. I ended up paying 295 dollars for rental w their insurance when initial agreement was 165 for rental an insurance when I booked with You Kayak. Also they held 450 of my money. The car they brought me was beat up and not even road worthy. Had to wait for another car. Then spent the majority of my vacation trying to get a hold of KSYAK CUDTOMER SERVICE TO FINF OUT DHI TOOK MY 77 dollars. Still do not no where this money went. Fast forward when time to drop off no one was there to receive car at 530am as agreed and had to leave key under the mat . Very very very bad experience with budget and KAYAKReviewed Mar 9 2022
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1.9
Budget local cancelled in the last minute and ruined our vacation. Never again.Reviewed Aug 2 2021
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1.9
They didn’t have the vehicle I requested available. So I was given a microbus. However that required a special insurance, I was charged $90 extra. This is on top of an insurance we had already purchased, but no problem extra insurance wouldn’t hurt. They also put a $900 hold on the account, that they would return 7-10 days after drop off. That was all the money we had for this trip. I was never told about this $900 hold or we would have gone a different route as far as renting a car.Reviewed Jul 17 2021
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1.9
I booked the van 3 months before my vacation. They told me that the van was not available and that there was nothing they could do. I did my check in a day before to confirm. Had confirmation number and everything. I also called a week before but no one picked up. Horrible experience. Will never book againReviewed Jul 7 2021
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2.0
Pros:Hidden fee's upone arrivalCons:Kayak needs to notify of the extra fee's that need to be paid upon arrivalReviewed Apr 23 2021
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6.0
Pros:The car was cleanCons:I almost missed my flight when returning the car due to customer service being late and not contacting me. Now I’m being charge extra $100 without being notified and they are unable to help meReviewed Mar 18 2021
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2.0
Cons:MaloReviewed Jan 4 2021
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2.0
Cons:When I get to the airport (already have had a pick up truck reserved since 4 months before) they tell me they dont have any pick ups or bigger sized vehicles at all. Had to get a taxi home and look for another vehicle in my city the next day. DO NO MAKE RESERVATIONS HERE IT IS NOT GUARANTEED!!!!Reviewed Jan 3 2020
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2.0
Pros:There were no vehicle available of the type I had reserves. They did not offer any compatible. At budget el salvadorCons:I had reserved a month and budget el Salvador did not have any pick up trucos and did not información me until I emailed a question about pricing.Reviewed Nov 23 2019
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8.0
The estimate that is given online during the reservation is not actualPros:Very easy to pick up on siteCons:The price quoted online is three times more at pick uo. Which it should be included during reservstion is misleading fir the costumer.Reviewed Jul 25 2017
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2.0
Not the Van We ExpectedPros:Customer service wasCons:Ordered 15 passenger van and was informed that they only carry 12 passenger vans. Fortunately, another rental agency had a 15 passenger micro bus available for rental at a lower price.Reviewed Jan 9 2017
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