Recent Reviews
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2.8
Scammers
Pros: What can you like about a rental company that scams Canadians, US and Europeans?
Cons: Europcar would not allow me to use my Canadian credit card CDW insurance and on my prepaid contract applied a US$250.00 charge for my one week rental. As per the contract, I provided a document from my credit card insurance company that I had CDW insurance. Europcar also required that had a stamped document from a Mexican government agency that my Canadian Credit card insurance was accepted in Mexico. After a 2 month wait from the email address Europcar provided, the answer from the Mexican govt department, was they did not respond to these requires....A request that did not allow me to use my credit card CDW....Europcar scam to disallow credit card CDW usage
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5.6
Watch out for fees!!!!
Cons: I booked with a great low rate. When I got there to to pick up the car, I was told that the mandatory damage waiver would literally triple my rental fee. Also, I booked for a 9:00 pm dropoff and was informed at pickup that the location closed at 6:00.
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2.0
Car not available on pick-up
Pros: nothing
Cons: - car not available - no car for the next 2-3 days acc. personnel
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2.0
We reserved a car that didn't exist
Pros: Nothing
Cons: When we arrived in Huatulco and went to the Europcar desk to pick up our reserved car, we were informed that no cars were available --for at least five days! This put a serious damper on our holiday travel plans! Not happy!!
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2.0
Cons: They did not honor the reservation. They said, that they don't had more cars for rental. So, we have to leave in taxi.
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2.0
Pros: nothing
Cons: the actual price was almost four times the price that was quoted on kayak, and the whole thing was a total scam
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2.4
Huge problems all the way around
Cons: I reserved a car three weeks in advance of the pick up date, but when we showed up, they insisted that they did not have a car available for us. I argued with the counterman for 30 minutes since my destination in Puerto Escondido was an hour away, and even brought over a person from AVIS next door to interpret for me. Finally they brought me out to a car in the parking lot, and rented it to me. When I first reserved the car, I called the home office in the UK to verify what the final price with insurance included would be, and was told $107 for the car, and $97 for the insurance, for a total of $204. I would have rented from another company but it was the holiday week and all other companies were reserved 100%. Once they finally "found" a car for me, the price was now $242.00, take it or leave it. I will never rent from Europacar again.
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6.8
Pros: Nice car
Cons: They tried to nickel & dime me by telling me the car I reserved was getting an oil change, so I could upgrade for ONLY $6.00 more a day. I said I would wait for the car to be returned from the oil change. Than after a ten minute wait I was given the bigger car, that I really didn't want. Those kind of tactics leave a bad taste in my mouth. FdeK
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2.0
Require their insurance which tripled price
Pros: Nothing
Cons: They claimed eurocar did not recognize credit card additional coverage nor personal auto insurance. As such, they required me to pirchasr their required minimal insurance, which tripled my rate. I went next door to hertz, who treated me great. Hertz said the rental car agencies their work off of commission so they charge what they want and say what ever they want.
review from
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2.8
Scammers
Pros: What can you like about a rental company that scams Canadians, US and Europeans?
Cons: Europcar would not allow me to use my Canadian credit card CDW insurance and on my prepaid contract applied a US$250.00 charge for my one week rental. As per the contract, I provided a document from my credit card insurance company that I had CDW insurance. Europcar also required that had a stamped document from a Mexican government agency that my Canadian Credit card insurance was accepted in Mexico. After a 2 month wait from the email address Europcar provided, the answer from the Mexican govt department, was they did not respond to these requires....A request that did not allow me to use my credit card CDW....Europcar scam to disallow credit card CDW usage
review from
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5.6
Watch out for fees!!!!
Cons: I booked with a great low rate. When I got there to to pick up the car, I was told that the mandatory damage waiver would literally triple my rental fee. Also, I booked for a 9:00 pm dropoff and was informed at pickup that the location closed at 6:00.
review from
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2.0
Car not available on pick-up
Pros: nothing
Cons: - car not available - no car for the next 2-3 days acc. personnel
review from
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2.0
We reserved a car that didn't exist
Pros: Nothing
Cons: When we arrived in Huatulco and went to the Europcar desk to pick up our reserved car, we were informed that no cars were available --for at least five days! This put a serious damper on our holiday travel plans! Not happy!!
review from
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2.0
Cons: They did not honor the reservation. They said, that they don't had more cars for rental. So, we have to leave in taxi.
review from
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2.0
Pros: nothing
Cons: the actual price was almost four times the price that was quoted on kayak, and the whole thing was a total scam
review from
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2.4
Huge problems all the way around
Cons: I reserved a car three weeks in advance of the pick up date, but when we showed up, they insisted that they did not have a car available for us. I argued with the counterman for 30 minutes since my destination in Puerto Escondido was an hour away, and even brought over a person from AVIS next door to interpret for me. Finally they brought me out to a car in the parking lot, and rented it to me. When I first reserved the car, I called the home office in the UK to verify what the final price with insurance included would be, and was told $107 for the car, and $97 for the insurance, for a total of $204. I would have rented from another company but it was the holiday week and all other companies were reserved 100%. Once they finally "found" a car for me, the price was now $242.00, take it or leave it. I will never rent from Europacar again.
review from
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2.0
Require their insurance which tripled price
Pros: Nothing
Cons: They claimed eurocar did not recognize credit card additional coverage nor personal auto insurance. As such, they required me to pirchasr their required minimal insurance, which tripled my rate. I went next door to hertz, who treated me great. Hertz said the rental car agencies their work off of commission so they charge what they want and say what ever they want.
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