Reviews for Europcar in Santa Maria Huatulco
- All reviews 100%
Jan 8 2017
Huge problems all the way around
Cons: I reserved a car three weeks in advance of the pick up date, but when we showed up, they insisted that they did not have a car available for us. I argued with the counterman for 30 minutes since my destination in Puerto Escondido was an hour away, and even brought over a person from AVIS next door to interpret for me. Finally they brought me out to a car in the parking lot, and rented it to me. When I first reserved the car, I called the home office in the UK to verify what the final price with insurance included would be, and was told $107 for the car, and $97 for the insurance, for a total of $204. I would have rented from another company but it was the holiday week and all other companies were reserved 100%. Once they finally "found" a car for me, the price was now $242.00, take it or leave it. I will never rent from Europacar again.
Dec 5 2016
Pros: Nice car
Cons: They tried to nickel & dime me by telling me the car I reserved was getting an oil change, so I could upgrade for ONLY $6.00 more a day. I said I would wait for the car to be returned from the oil change. Than after a ten minute wait I was given the bigger car, that I really didn't want. Those kind of tactics leave a bad taste in my mouth. FdeK
Nov 26 2016
Require their insurance which tripled price
Cons: They claimed eurocar did not recognize credit card additional coverage nor personal auto insurance. As such, they required me to pirchasr their required minimal insurance, which tripled my rate. I went next door to hertz, who treated me great. Hertz said the rental car agencies their work off of commission so they charge what they want and say what ever they want.