Cons: I reserved and prepaid for a car only to find out when I went to pick it up they didn't actually have any cars available. After the stress of trying to find a different option was over I had to call because I never received a refund. I called back over a week later because still nothing. More than 2 weeks and still NO refund-- it was more than $300! Have called several times for an update but I'm told they are "processing the request"
Jul 10 2017
Cons: Reserved a car. Got there and they had ZERO available. Couldn't even offer an alternative. Horrible.
Aug 30 2017
Cons: When I showed up to pick up my car, the office was closed. I wasn't informed of their schedule when I booked the reservation. This absolutely screwed up my trip! I will never book with Hertz again if I can avoid it.
Sep 5 2017
Cons: $59 reservation booked 6 weeks out...$50 non-refundable fee regardless of when you cancel the reservation. Total price gouging, and customer service is atrocious. TOO MANY OTHER OPTIONS - USE ANOTHER COMPANY IF YOU HAVE POTENTIAL FOR CHANGING PLANS.
Sep 11 2017
Office closed at 1PM on Sat???
Pros: Proximity to Newport center of town
Cons: Office was closed for my pick up time on Sat at 1PM? Unbelievable!
So I could not pick up the car ...
Jul 11 2017
Pros: we got a full size car and it had plenty of room for the four of us with all our luggage. it was clean and very roomy. check in and out was very easy and efficient