Pros: One way rental, upgraded to better vehicle, no additional cost.
Jul 6 2017
Pros: They didn't have my car but gave me great alternative options and they were very quick and friendly.
Nov 14 2017
Enterprise rental office was closed.
Cons: Reservation was online and I had Scheduled pick up at 12pm. The reservation confirmation letter should have NOT allowed that pick up time since it was Close by noon.
I lost time and money paying taxi fare to the closed enterprise office, an additional taxi fare to return to the airport and a much higher costs for Enterprise car rental at the airport, which unfortunately I was trying to avoid since I was traveling in a tight budget.
Pros: I was impressed with the personnel and the promptness in getting my car. I took the precaution of taking out insurance, and needed a push out of a snowbank, which resulted in some damage. Hertz personnel were utterly cool about it.
Cons: The only thing wrong with the car was the lighted plug. I was unable to charge my phone as I drove.