Newport Car Rentals

Cons: The lies, the incompetence, the customer service

Cons: I reserved and prepaid for a car only to find out when I went to pick it up they didn't actually have any cars available. After the stress of trying to find a different option was over I had to call because I never received a refund. I called back over a week later because still nothing. More than 2 weeks and still NO refund-- it was more than $300! Have called several times for an update but I'm told they are "processing the request"

Cons: Reserved a car. Got there and they had ZERO available. Couldn't even offer an alternative. Horrible.

Cons: When I showed up to pick up my car, the office was closed. I wasn't informed of their schedule when I booked the reservation. This absolutely screwed up my trip! I will never book with Hertz again if I can avoid it.

Cons: $59 reservation booked 6 weeks out...$50 non-refundable fee regardless of when you cancel the reservation. Total price gouging, and customer service is atrocious. TOO MANY OTHER OPTIONS - USE ANOTHER COMPANY IF YOU HAVE POTENTIAL FOR CHANGING PLANS.

Cons: Office was closed for my pick up time on Sat at 1PM? Unbelievable! So I could not pick up the car ...

Cons: I like everything the way they treat me and the way they explain everything

Cons: The car was very smoky smelling. Every tim ewe got in it, the odor was annoying. Especially since at checkout we signed a part of the contract that said we would not smoke in the vehicle. Seems it should be presented to us without smoke smell.

Cons: Back of the car was very dirty, food every where, sticky soda spills, pretty gross.

Cons: The car I received wasn't in great shape. It smelled like cigarette smoke and was a bit dirty.