Recent Reviews
- All reviews
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- Neutral
- Negative
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10.0
good service in Newport
Pros: The staff is very helpful and friendly.
Cons: The car was not spot clean. The windshield needs wiping from the inside in the vehicles I have rented. I normally take water and vinegar to do the cleaning myself, especially for night driving where the glare of the incoming cars make the marks more apparent.
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10.0
Super friendly and helpful staff at the Newport, RI location.
Pros: I like the entire staff. Their happy attitude towards me.
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10.0
Pros: the ride was great
Cons: the four doors. I'm so use to two door car
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3.6
there was a dent not noted.. when i went to boston they cited me for i
Cons: see headline.. this really was a terrible experience.. going back to avis
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2.0
Definite let down
Pros: Nothing
Cons: I went to collect my car as booked and confirmed by Hertz only to find no car was available and told they could possibly, that i possibly, have a car for later that evening or the following morning. I had travel plans that were completely disrupted and Hertz in no way helped or tried to help find an alternative, nor have they come forward with any form of compensation for my fully disrupted travel plans. The Hertz attendant did say he tried to call and tell me, but he only tried once and didn't bother again or try and email or text. Very very disappointing form this well respected company
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2.0
Office closed at 1PM on Sat???
Pros: Proximity to Newport center of town
Cons: Office was closed for my pick up time on Sat at 1PM? Unbelievable! So I could not pick up the car ...
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2.0
Screw Job
Cons: $59 reservation booked 6 weeks out...$50 non-refundable fee regardless of when you cancel the reservation. Total price gouging, and customer service is atrocious. TOO MANY OTHER OPTIONS - USE ANOTHER COMPANY IF YOU HAVE POTENTIAL FOR CHANGING PLANS.
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2.0
Cons: When I showed up to pick up my car, the office was closed. I wasn't informed of their schedule when I booked the reservation. This absolutely screwed up my trip! I will never book with Hertz again if I can avoid it.
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2.0
Horrible
Cons: Reserved a car. Got there and they had ZERO available. Couldn't even offer an alternative. Horrible.
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2.0
Didn't have a car and STILL haven't refunded me
Cons: I reserved and prepaid for a car only to find out when I went to pick it up they didn't actually have any cars available. After the stress of trying to find a different option was over I had to call because I never received a refund. I called back over a week later because still nothing. More than 2 weeks and still NO refund-- it was more than $300! Have called several times for an update but I'm told they are "processing the request"
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2.0
Pros: Nothing
Cons: I scheduled my pickup, and on the day of my pickup, the location was closed so I had to take a $150 Uber to the next closest location (which was in the opposite direction of my destination) and get a car from there. It is absolutely insane that it would be possible to schedule a car pickup from a location on a day when that location is closed.
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2.0
Total disaster
Cons: The lies, the incompetence, the customer service
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10.0
good service in Newport
Pros: The staff is very helpful and friendly.
Cons: The car was not spot clean. The windshield needs wiping from the inside in the vehicles I have rented. I normally take water and vinegar to do the cleaning myself, especially for night driving where the glare of the incoming cars make the marks more apparent.
review from
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10.0
Super friendly and helpful staff at the Newport, RI location.
Pros: I like the entire staff. Their happy attitude towards me.
review from
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10.0
Pros: the ride was great
Cons: the four doors. I'm so use to two door car
review from
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3.6
there was a dent not noted.. when i went to boston they cited me for i
Cons: see headline.. this really was a terrible experience.. going back to avis
review from
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2.0
Definite let down
Pros: Nothing
Cons: I went to collect my car as booked and confirmed by Hertz only to find no car was available and told they could possibly, that i possibly, have a car for later that evening or the following morning. I had travel plans that were completely disrupted and Hertz in no way helped or tried to help find an alternative, nor have they come forward with any form of compensation for my fully disrupted travel plans. The Hertz attendant did say he tried to call and tell me, but he only tried once and didn't bother again or try and email or text. Very very disappointing form this well respected company
review from
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2.0
Office closed at 1PM on Sat???
Pros: Proximity to Newport center of town
Cons: Office was closed for my pick up time on Sat at 1PM? Unbelievable! So I could not pick up the car ...
review from
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2.0
Screw Job
Cons: $59 reservation booked 6 weeks out...$50 non-refundable fee regardless of when you cancel the reservation. Total price gouging, and customer service is atrocious. TOO MANY OTHER OPTIONS - USE ANOTHER COMPANY IF YOU HAVE POTENTIAL FOR CHANGING PLANS.
review from
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2.0
Cons: When I showed up to pick up my car, the office was closed. I wasn't informed of their schedule when I booked the reservation. This absolutely screwed up my trip! I will never book with Hertz again if I can avoid it.
review from
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2.0
Horrible
Cons: Reserved a car. Got there and they had ZERO available. Couldn't even offer an alternative. Horrible.
review from
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2.0
Didn't have a car and STILL haven't refunded me
Cons: I reserved and prepaid for a car only to find out when I went to pick it up they didn't actually have any cars available. After the stress of trying to find a different option was over I had to call because I never received a refund. I called back over a week later because still nothing. More than 2 weeks and still NO refund-- it was more than $300! Have called several times for an update but I'm told they are "processing the request"
review from
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2.0
Pros: Nothing
Cons: I scheduled my pickup, and on the day of my pickup, the location was closed so I had to take a $150 Uber to the next closest location (which was in the opposite direction of my destination) and get a car from there. It is absolutely insane that it would be possible to schedule a car pickup from a location on a day when that location is closed.
review from
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2.0
Total disaster
Cons: The lies, the incompetence, the customer service
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