Pros: customer service was excellent. the counter help was engaging and friendly. wish every car rental experience was like this
Nov 20 2015
Pros: Car selection
Cons: Location of car rental facility
Dec 4 2015
Pros: I didn't know whether to get extra insurance or not on my rental and the woman who checked me out in PVD was SO PATIENT. I kept changing my mind and she wasn't the least bit rude. I also liked how I could pick which compact car in the lot that I could leave with .
Jan 4 2016
The engine behaved like it had 130,000 miles, not
Cons: Not much more to say. We were not confident it would make the Providence to NYC trip (it did), hated the sound of the engine and needed fresh windshield wipers.
Aug 26 2016
Cons: had to return first car as the transmission was bad
Aug 27 2016
Pros: The man that helped me check in at the front desk was very pleasant and helpful. The car I received was not the one I boked on Kayak. It was a similar automobile.
Cons: When I returned the vehicle they tried to blame me for previous damage to the automobile. Shame on me for not taking photos immediately upon pick up.
Cons: I didn't realize it until I had left the highway that the car reeked of cigarette smoke. Rental locations near my destination were inconvenient and the day I would have been able to switch vehicles, they were closed. When I returned the car, all they would do for me is give me a $10 discount on my next rental. I am allergic to cigarette smoke and was travelling with small children. We had to borrow a family member's car for our stay and only used the rental to drive 1 hour 15 minutes to and from the airport. I'm very disappointed Budget did not do the right thing.
Sep 14 2016
Great price great service
Pros: Once I contacted budget, they were super helpful about making sure I got the car from their downtown location but was able to return it at the airport location without additional cost. Budget, both the local office I went to on Eddy street, and the national location I called when I was fixing my reservation, went above and beyond to make sure I got the best rate and the car and arrangements that I needed.
Cons: It's not budget's fault, but the KAYAK site included rates and results different from what I was searching for. I was very specific that I wanted to pick up and return at the Providence airport (TF GREEN) ONLY, but I kept getting not only BOSTON LOGAN airport rentals in my search result, but also pricing for various locations all over Providence. That turned out to be so much cheaper in the long run ($145 vs $400, total) and that's peachy, but I only figured that out AFTER I already made the reservation. So, it all came out ok in the end, but it felt disconcerting and a little misleading/difficult to navigate.
Sep 25 2016
Cons: Forced to use a smoking car. Employee at pick up location very rude.
Pros: The gentlemen who rented to me (I wish I could remember his name) chatted with me at the counter at pickup, was very friendly, and went over the insurance options clearly. Carlos, who drove me home after I finished my rental, was a fascinating guy with a fascinating story, which he shared with me appropriately, at my asking. Amount charged was amount quoted. No problems!
Cons: None to speak of.
Sep 26 2016
Good but No cameras
Pros: In good working order and clean (no smoke smell is most important to me). Pickup and drop off were easy; staff were friendly and helpful.
Cons: A bigger car than I wanted and it was hard to get used to especially without a backup camera or proximity sensors. Not a big deal, but would have been a nicer feature than the extra room.
Cons: Scott, the man at the desk, overcharged me and when I pointed out that it was a 2 day rental, not 3, he absolutely refused to fix the problem. He was horrible, very rude, making me wrong. I had my service dog with me & he yelled at me about her. The man should not be around customers.