2.0 MediocreFeb 10 2022
They took the reservation then when I got there they had no car to rent to me.
2.0 MediocreFeb 1 2022
I reserved a car. But, Hertz called me 20 minutes before I was scheduled to pick it up and said they did not have any cars available. So I never got the car, thankfully I called Avis and they were able to help me out.
10.0 ExcellentJan 25 2022
2.0 MediocreJan 18 2022
Hertz did not even have the car, none were available even though we had a confirmed reservation through Kayak. Don’t rely on this reservation system!
2.0 MediocreJan 3 2022
They did not have our car ready at the time it was reserved, and did not have an idea of when it would be ready. Therefore, we had to make alternate travel arrangements the same day, over the holidays, which was a huge issue.
4.0 OkayDec 12 2021
Customer service was poor. I was charged for pick-up and drop-off at 2 different locations even after she confirmed with me I was dropping off at the same location. I will now have to dispute it. She didn't explain that even after my initial payment of $201, that my card would be charged another $261 for some reason and when I called customer service the next day, the guy explained that it was a deposit that wouldn't be charged after I return the car. However, the extra charge remains for inter-city drop-off. And, the person at the desk pointed out and told us to select a car from the "right" but if there weren't any to go to the "left" and when we got outside, there weren't any cars in the Compact area at all! So we just got in one! I still don't know if we chose correctly or if I am to be charged again! Not a choice I want to make with no help after a long day of traveling. No explanation given for extra charges.
2.0 MediocreNov 27 2021
Hertz customer support canceled my reservation without refunding my prepaid amount of $250. I had to dispute the charge on my credit card and I'm not sure yet if it'll be upheld. I still needed a rental car, so I had to reserve a new rental on the spot which ended up costing $425. Not happy at all
2.0 MediocreOct 26 2021
Hertz changed their hours of operations last minute and were not available to let me pick up my car at the time I had scheduled it for
2.0 MediocreOct 24 2021
We gave 3 days of cancellation notice because of SW airlines having there pilot problems and they kept $50.00 instead of refusing our full amount. It’s a bad policy and provides a bad service. I will never use Hertz again.
10.0 ExcellentOct 20 2021
Contact Super Shuttle for your trip to/from airport to pick up vehicle. It's AWESOME! Also, if you don't rent your car from the airport, it's a whole lot less expensive. Like half as much!