Car rental at Lambert-St Louis Airport

Pros: The staff was very friendly, helpful and fast.

Cons: A car with a little less miles on it, it had 44,000 miles on it and it was pretty beat up.

Pros: The staff could not have been nicer; and the check-in/check-out process was quick and easy.

Cons: The Kia Forte was peppy and easy to handle. However, the car should have been cleaner than it was. I thought that smoking was not permitted in a rental car, but the interior of the car smelled strongly of cigarette smoke, and that was very unpleasant. Also, the rear window was dirty and the windshield washer fluid was so low that the warning light kept coming on.

Pros: The staff when I returned the car were wonderful. They were not only helpful but very friendly. I will use Thrifty again.

Cons: The car I received had a very heavy smoke smell when the car sat in the sun. Once the air condition was running you could not smell it. But if you left anything in the car for any given time the item would smell like the car.

Pros: Pick up was pretty quick - despite my car not being fueled up. Drop off was very easy and quick.

Cons: The car smelled like cigarettes despite having no smoking stickers. The windshield and driver side window had some sort of overspray causing difficulty driving the 2.5 hours in the dark (I stopped at a carwash and scrubbed them down and it would not come off). The car had it's check engine light on, which was a little concerning.

Pros: Without a doubt, the best experience I have had with renting a vehicle. Everyone was positive, happy and very personable. Extremely impressed. Wish more customer facing people were like that.

Cons: The rental was filthy. Had a weird smell, outside was poorly washed and interior was dirty.

Pros: The staff was friendly and the transaction did not take long after I finally got to the facility.

Cons: Another client and I waited for 30 minutes at the airport for a shuttle to pick us up. This is after we called to let them know we were waiting.