Pros: Great location, easy access from the CTA yellow line. Fast, great customer service.
Cons: There was trash under the car seats. The car was not in top shape--the knob to adjust the mirrors didn't work, and the car made loud intermittent noises on the interstate.
Dec 29 2016
Syringe Needles in Car
Cons: Found used syringe needles in the car. When I dropped it off, they were appropriately mortified, but wouldn't offer any discount. I'm still waiting for a call back from customer service.
Oct 19 2015
Cons: When I arrived at the rental company, they informed me that they did not have any cars, not even models close to what I had reserved, available. They had a compact car and a giant suv. Neither car was an option for me. I had reserved this car at that particular time and had to take time off of work to pick it up. Since there were absolutely no cars available, I had to cancel my reservation. This experience was more or less a disaster. Would not rent from this location again.
Aug 28 2016
Good service. Shotty car cleaning.
Pros: Customer service was nice and friendly. I accidentally booked my reservation for the wrong week and they worked with me on-site to find a car for the day I needed it.
Cons: The only complaint was the car cleanliness. It was pretty dirty at pick-up. Never had that issue with an Enterprise car before.
Dec 30 2016
Great Service, awful car
Pros: Customer service was excellent
Cons: Jeep Compass is the worse car I have ever driven. I think the car was defective, because there is no way something like this vehicle should be allowed on the road if I was driving a vehicle without a defect.
Oct 9 2016
Pros: Very polite service, vehicle went great and pickup/dropoff was smooth. Also like the take on Tolls that you pay a flat fee and they pay the tolls, unlike some rentals that charge a fee and then also send you bills for tolls for weeks after.
Cons: No complaints
Oct 22 2016
Be careful with the amount the company charges on
Cons: Overcharged on my credit card
Had to pick the car in another branch
The tank wasnt full
The car had some broken parts and the cover of the luggage was missing