Pros: Great service at the counter both on pick up and drop off. Car was fantasitc around the city and the price was unbeatable. I would use them again the next time I'm in St. John's.
Jun 7 2016
Pros: The car was great! We were expecting a Hyundai but got a Fiat instead.
Cons: They took almost 40 minutes to get the car ready after I arrived to pick it up.
Jun 28 2016
Far too expensive!
Cons: In city availability was very poor, requiring a taxi ride to the airport for pick up. Cost was extraordinary at $120 per day for a very ordinary car.
Aug 14 2016
Expensive, they don't answer the phone
Pros: Nice car, no hassle
Cons: Price too high. No availability in summer. So I went 4days without a car before I got one. Also the airport office never answers the phone or returns messages. I left 4 messages over 3 days before someone finally answered my next call.
Sep 8 2016
Tough Long Weekend to Rent
Pros: Nice car, included navigation and satellite radio.
Great discount for onsite gas fill up at drop off.
Cons: Not right class/model ready for pick up.
Slight upgrade charge.
Confusing drop off area.
Sep 9 2016
Pros: Counter staff was great and very helpful.
Cons: Had a musty smell, car wasnt ready when I landed.
Oct 5 2016
Pros: I liked the brand new s u v and the fact that the mileage was free. Customer service was super friendly leaving and returning. They made a car rental very easy and painless. Thanks for everything I would highly recommend Enterprise for anyone renting a car.
Cons: no complanints.
Oct 19 2016
Easy pick up and drop off
Pros: Very little paperwork
Aug 13 2017
It was easy!
Pros: I like the fact they are right at the bottom of the stairs by baggage pick up.
Cons: The cost of an economy car for a week is very high.
Apr 6 2017
Great Vehicle for Highway driving in March
Pros: I loved how safe I felt in my vehicle. I had initially asked for an economy vehicle but was convinced to upgrade for highway driving. I was warned the potholes were big and it was true. Having the bigger vehicle was safer and I felt good driving the highways out of St. John's.
Pros: They came in early to accommodate our schedule.
Cons: Windshield wipers needed replacement - no small thing in Newfoundland winter.
Jul 28 2017
Had to hike to find my car...
Pros: The car was clean and in good condition.
Cons: My reservation said St. John's Airport, but it wasn't in the airport. Apparently the location was offsite...very confusing. When I arrived at the wrong kiosk, I was told my reservation was "released" 2 hours after my scheduled pick up time (I arrived 2 hours and 5 minutes late due to my meeting running longer than expected). I wasn't told about this policy in my confirmation email. When I went to return the vehicle, there was a huge lineup and I wasn't made aware of the key drop box for people who had to catch a flight (which I was already late for and had to forgo the gas fill up thanks to a delay on the road to the airport since they were repaving it). Made for a very stressful experience.
Aug 2 2017
Cons: USED REMOTE LOCATION FOR BOOKING, THUS HAD TO PAY TAXI FOR 2.5 MINUTES FOR PICKUP--THEY LET ME DROP OFF AT AIRPORT--BUT--NO ONE TO OKAY RETURN CONDITION.
I CALLED NEXT DAY TO GET VERIFICATION CAR WAS OK!
LOGGED TIME AND CONTACT PERSON FOR FUTURE REFERENCE JUST IN CASE THERE IS AN ISSUE.
CAR RENTALS ARE LIKE BANKS AND INSURANCE COMPANIES
ALL PROFESSIONAL CRIMINALS.... PROTECTED BY THE LAW!
Aug 2 2017
No car available - reservation useless
Cons: Our flight was half an hour late and the reservation was not honoured. I spent hours trying to find another car in an almost sold out province. I ended up paying hundreds of dollars more.
This is completely unacceptable and will never use this service again! No one took responsibility.
Aug 6 2017
Pros: Very helpful counter personnel. We also received a much bigger car than reserved.
Cons: That our pick-up is 1 min. drive from the airport but the reservation makes it sound like it is at the terminal. In St. John's it is much cheaper to book from this off-site location but you need to take a taxi to get there.
One way rentals are charged and additional fee which is as much as the car rental fee itself.
Aug 19 2017
Prompt & friendly service
Pros: Car was exactly what we expected! Staff was accommodating and friendly
Sep 8 2017
Pros: The staff..they were excellent
Cons: I did not get the car I reserved. I reserved a mid size car like a Corolla and all they had for me was a Dodge Caravan. I spent a lot more on gas than I had budgeted. It was kinda large for only 2 people
Cons: I will be writing a letter of complaint to Budget concerning the customer service I received at pick-up in Newfoundland. The security agent told me to also complain to the airport as he said she was rude to me.
I did not receive the rental. I needed to spend the remainder of the evening and the next morning to arrange a new rental. I went with Enterprise. Good customer service, lower price, better car, etc.
I will NEVER rent with budget again.