A very surreal exeriance
Cons: I arrived in the middle of the day to the Payless counter, where there was no one present. All other companies had one or two employees present and helping customers.
The person that works there returned from a smoke break, and proceeded to tell me that I am two hours late (??). Note that this is a location at an airport, so you would expect people to be delayed. He then told me that they were out of compact cars, but he can "give me a really good deal" for a larger car. I asked them to honor the price and reservation that I made, which is what every company always does. He told me that he can't do that since I was two hours late. I asked for his name, and he told me that "they do not give out names". I noted that employees of real rent-a-car companies wear name tags. Suffice to say, I waked away and rented elsewhere.
In short the whole experience was right out of a Seinfeld episode (take vs. hold a reservation).