Car Rental at Knoxville McGhee Tyson Airport

Will never use Dollar again

Pros: Nothing

Cons: I booked a one-way rental, yet when I arrived at the airport the clerk told me they didn't do one-way rentals from this location. I showed her my reservation and she said too bad, it is not possible. She refused to let me speak with a manager (until the next day). I had to go through another rental company which ended up costing me more since it was last-minute.

Pros: Overall it was ok! Great vehicle

Cons: The lady wasn't at the desk when we showed up and there were some hidden fees that were unexpected that were not on the email confirmation. Other than that it was good

Pros: Price; pick-up clerk was friendly; drop off clerk was friendly.

Cons: Stains on seats; previous damage - front bumper was slightly separated from car body - previous damage; handed 2 parts of 3 part form to note damage but no one at guard shack to accept noted damages; no cruise control that I could find.

Car unavailable and additional fees

Cons: Only trucks were available (at additional cost) and an additional $7 fee would be added based on the region in which the vehicle would be used.

Slow Service

Pros: Not Much

Cons: Had to stand at counter 45 Minutes to pick up car, I have been overcharged by $31,still waiting for the adjustment

No cars to be found.

Pros: Reserved a car online on a third-party travel website at a great price.

Cons: Arrived at McGhee-Tyson Airport in Knoxville and found an unmanned rental counter with a line 7-people deep. One of the customers in line said a rental agent had left with a customer and said he'd be back in 15-20 minutes. Another customer called Dollar and was told there were no cars available. At that point, I also called Dollar and was told that no cars would be available for three days and that I could get on a waiting list. It being nearly 10pm, I asked them to cancel my reservation. Because all of the other rental companies were also out of cars, I ended up paying $40 for a cab and then having to deal with acquiring a car offsite for a good part of the following day. And paying $50 extra to return that car to the airport at the end of the week. That wasn't Dollar, but it would have been avoided if Dollar had come through. Apparently, having a reservation means nothing anymore.