Recent reviews
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6.0
Cons: Nice car that we picked up at the Knoxville airport TYS.... we had a frriendly staff but they sent us to the parking lot to get car without any staff checking the mini van with us. When we drove 2 hours to drop it off at the Tri Cities airport TRI... we left key with the staff without anyone checking the car again but simply handing them the keys and saying goodbye .I got a call later that evening asking about a dent somewhere on the car.... I explained we had not reviewed the car with the Knoxville staff and we had no incidences in the 3 hours we had the car.... BUT both staffs should have looked and reviewed the car before and after use with me so that all would have been documented and there would have been no questions. Thank you Amy Williams 423-360-7369
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10.0
Pros: Pick up at counter was superb. Staff was great!
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8.4
Pros: The staff were great. When I picked up the car, the exterior was NOT clean. When I returned it, I told the rep about my experience and she made it "all right" by giving me an expected credit. That was really a nice touch.
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8.0
Pros: Car was great, quoted price was good but bc my plane was an hour early the charges for $100 , 25% higher. i could see an extra $20 or something for the extra hour but 100 is ridiculous. I dropped it off early to see if I get that miney back, still have not seen a receipt so i have no idea what I paid for this car the other day.
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10.0
Pros: very good staff
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10.0
Pros: The staff was nice and helpful making an easy pick up and drop off.
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10.0
Cons: Much better than renting from thrifty. Way to go Alamo
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9.6
Pros: The agent we dealt with at pick up was incredibly helpful and very gracious when she had to explain that my 24 year old couldn't help me drive when renting a full size SUV. She was apologetic for the confusion, helpful as she explained the reason for the policy and kind while we decided if we needed to change our reservation. The drop off was very easy as someone was right there as we pulled up. He checked us out, handed us a receipt, and with a genuine thank you sent us on our way.
Cons: There were a few pieces of food and a couple wrappers left in the car when we picked it up. This was NOT a big deal, but the only thing that wasn't excellent. I had to really try to find anything to say that wasn't excellent.
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5.2
Pros: Rude staff at pickup, wouldn’t accept second form of ID and caused me 30 minute delay
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9.6
Pros: Super friendly and helpful staff. Brand new car in great shape.
Cons: Was very difficult to find a phone number for the local counter. Spoke with their 800 folks multiple times and got 4 diff numbers for how to reach the local counter. Only the last one was correct. Very frustrating!
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10.0
Pros: The van was super clean and ready right on time! The agent was one of the nicest I’ve encountered!
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8.8
Pros: Didn't see the counter in the pickup lot, so when we ran into a staffperson, they offered to drive our car over to us. Hyundai Elantra was outfitted for Apple Carplay/Android Auto.
Cons: Where was that counter? Did we miss it? Would have have liked another car choice, but appreciated it wasn't a Nissan Sentra. Would have asked if we had found the counter.
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10.0
Pros: Pick up at counter was superb. Staff was great!
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10.0
Pros: very good staff
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10.0
Pros: The staff was nice and helpful making an easy pick up and drop off.
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10.0
Cons: Much better than renting from thrifty. Way to go Alamo
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9.6
Pros: The agent we dealt with at pick up was incredibly helpful and very gracious when she had to explain that my 24 year old couldn't help me drive when renting a full size SUV. She was apologetic for the confusion, helpful as she explained the reason for the policy and kind while we decided if we needed to change our reservation. The drop off was very easy as someone was right there as we pulled up. He checked us out, handed us a receipt, and with a genuine thank you sent us on our way.
Cons: There were a few pieces of food and a couple wrappers left in the car when we picked it up. This was NOT a big deal, but the only thing that wasn't excellent. I had to really try to find anything to say that wasn't excellent.
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9.6
Pros: Super friendly and helpful staff. Brand new car in great shape.
Cons: Was very difficult to find a phone number for the local counter. Spoke with their 800 folks multiple times and got 4 diff numbers for how to reach the local counter. Only the last one was correct. Very frustrating!
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10.0
Pros: The van was super clean and ready right on time! The agent was one of the nicest I’ve encountered!
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8.8
Pros: Didn't see the counter in the pickup lot, so when we ran into a staffperson, they offered to drive our car over to us. Hyundai Elantra was outfitted for Apple Carplay/Android Auto.
Cons: Where was that counter? Did we miss it? Would have have liked another car choice, but appreciated it wasn't a Nissan Sentra. Would have asked if we had found the counter.
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8.4
Pros: The staff were great. When I picked up the car, the exterior was NOT clean. When I returned it, I told the rep about my experience and she made it "all right" by giving me an expected credit. That was really a nice touch.
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8.0
Pros: Car was great, quoted price was good but bc my plane was an hour early the charges for $100 , 25% higher. i could see an extra $20 or something for the extra hour but 100 is ridiculous. I dropped it off early to see if I get that miney back, still have not seen a receipt so i have no idea what I paid for this car the other day.
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6.0
Cons: Nice car that we picked up at the Knoxville airport TYS.... we had a frriendly staff but they sent us to the parking lot to get car without any staff checking the mini van with us. When we drove 2 hours to drop it off at the Tri Cities airport TRI... we left key with the staff without anyone checking the car again but simply handing them the keys and saying goodbye .I got a call later that evening asking about a dent somewhere on the car.... I explained we had not reviewed the car with the Knoxville staff and we had no incidences in the 3 hours we had the car.... BUT both staffs should have looked and reviewed the car before and after use with me so that all would have been documented and there would have been no questions. Thank you Amy Williams 423-360-7369
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5.2
Pros: Rude staff at pickup, wouldn’t accept second form of ID and caused me 30 minute delay
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