Reviews for Ace in Tamuning
- All reviews 100%
Jul 5 2017
Pros: We love the customer service from the pick up driver and the employee at the counter.
Cons: The cleverly concealed company policy of charging precharging a $500.00 deposit. When a company requests this high of a damage deposit you know that you won't get it all back. The charge cheap rates and then look for was to nickel and dime through "damage charges". We have never ever ever paid a damage deposit for a rental car, and were not about to start. We walk out without a car and went another more reputable route for our travel needs. My advise book with another company.
May 23 2017
Pros: Staff is friendly and attentive
Cons: Have to put a $500 deposit/retainer on your credit card due to others' bad driving and damage claims
May 23 2017
Very bad follow-up service.
Cons: I had insurance contract with kayak(Allianz). In GUAM, somebody hit my car and run. When I returned it I found scratch and I went to police and got police report. Rent car company said that they are going to charge cost. I asked them e-mail but they did't give me, because they will contact Kayak and Kayak will contact me. I came back last week and I haven't get any E-mail. Please solve this problem ASAP.
May 1 2017
Pros: Very cheap and was met at the airport and driven to the rental place a few minutes away. The car was exactly as advertised, and clean. No issues at all.