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3.2
Location doubled price of that initially agreed upon
Cons: The pick location did not have computer service so hand wrote everything which took us over an hour just to get the car. Then apparently they wrote in and later entered into the system that our pick up time was an 1.5hrs earlier then we actually picked up the car (e.g. they indicated we picked up the car at 0930 which was before our plane even landed). We didn't realize this until we dropped off which then put us outside of the 24hr range. At the drop off location we also had to wait in line over a half an hour for them to check out the car. By the time we got to the counter we were showing a drop off time of 11 am. Since we were showing dropping off the car 1.5 hr past the 24 cut off, the drop off location (dif from pick up) decided to charge us an extra day. HOWEVER a DAYs rental would've only been about $10 somehow they managed to charge us an extra $70 and after an hour of disputing the charge at the counter and almost missing our outbound flights we were told there was nothing they could do.
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8.4
Inadequate insurance options
Cons: Additional insurance to cover for damage up to 1,600 euros and theft up to 2,200 euros is too expensive (some 200 euros for a rental fee of 300 euros), so we declined it. In the end for some small scratches we had to pay as much.
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