Pros: Absolutely perfect experience with Fox in Denver. I've had plenty of bad rental experiences, and this was a breath of fresh air. Clean, beautiful car, and great, fast service!
Cons: Nothing at all.
Dec 9 2015
Great value for your money
Pros: Quick van pick up/drop off. Efficient check out. Car in good condition. Perfect for our needs.
Cons: Car windows dirty outside. Looked like they were smeared with a dirty rag inside so hard to see through the windshield in the sun. Otherwise car was very clean.
Mar 30 2016
Spend a little extra and rent from some one else
Pros: People very nice
Cons: Car was dirty, lots of damage, engine light on
Mar 30 2016
Cons: It took 1/2 hour for pickup at DEN and an hour wait to get a car. Terrible.
Apr 22 2016
Would never use them again. One and done
Pros: Employees are great and are obviously embarrassed by some of their companies policies.
Cons: The car they had me assigned to was badly damaged on all 4 sides. It had been sideswiped at some point and had additional scrapes and dents everywhere. If I wanted a different one I would have to clear the 2 feet of snow myself! They charge $15.00 PER TOLL PLAZA if you don't buy their toll package up front (12.00/ day)for ALL the days of your rental. Most people wouldn't drive on a toll road every day! The car had a half a tank of gas. Agent scribbled it on my contract. When i went to return it there was a hassle. They charge $150.00 deposit to your credit card when you rent; won't be returned until 3-5 days after you return. Finally, this car had bald tires on it. Denver had just recorded 2 feet of snow. I picked it up late at night and didn't realize they were that bad. I will NEVER ever rent from them again!
May 11 2016
Found a new go-to rental company
Pros: Friendly staff, nice cars, great prices. Will definitely rent from again.
Cons: Not as many shuttle busses between the airport and the office as some of the larger companies.
Sep 13 2016
Cons: After catching the shuttle from the airport to the Fox Rental Center, I had to wait in line for 45 min to do the paperwork, and then another 45 in standing outside while they "finished" with my car in the wash bay. There were lots of others outside waiting too. The car itself had lots of scratches and the front grate was missing.
I went back 2 days later to add my husband as a second driver after he flew in and had to wait another 45 min.
Oct 7 2016
Cons: checkout took 1.5 hours
Oct 12 2015
Pros: The value was good.
Cons: The lines were confusing to get your car and people were cutting in front of waiting clients.
The location of the return was not clear and could not find the "return of rental car " location.
Oct 12 2015
FOX was a great choice for our family.
Pros: The customer service person had a great personality and explained everything. The vehicle was in good condition and clean. Dropping the vehicle off was very quick, which was great since we needed to catch a flight.
Cons: The only thing that was somewhat concerning was how long we waited in line to pick up the vehicle. That said, it seemed like many flights had just gotten in, so all the lines were full of people. When we got up to the front and it was our turn, the transaction was handled quickly and with professionalism.
Cons: My biggest complaint is no signs for the bus at the airport.
Dec 16 2015
Much better than expectations
Pros: There were plenty of bad reviews online about FireFly, so I was hesitant. But I was looking for a lower price than Hertz, Avis, etc had to offer so went for it. I had a completely pleasant experience. People there were helpful, the car was fine, and it was a good price.
Oct 12 2015
long, long wait to pick up
Pros: there was nothing wrong with the car itself, except for being on vacuumed and dirty when I picked it up. I don't really care that much about it though. The price was the lowest available, but I'm not sure I would choose this company again.
Cons: the line to pick up the car was extremely long with only 1 person working and trying to handle a problem customer apparently. It took over an hour from the time I got dropped off at the pickup location to when I drove off.there was also a delay when I dropped off at the end of the rental.I guess they are able to charge lower rates because they only employee a couple of people.
Oct 12 2015
Not a great experience
Pros: The drop off was a breeze and went much more smoothly than our pickup.
Cons: There were no signs from the airport or in Firefly communication emails that directed us to take the "Thrifty" shuttle so we were confused and wasted a lot of time walking around. We finally googled ways to get to Firefly and made it on the shuttle and to the pick up location, we waited in line for 45 minutes to get our car with only a few people ahead of us. The car had sticky syrup stuff on the interior that we had to wipe down after we arrived to our destination. The check engine light came on for some of the trip and the car was making strange sounds every time we would turn it on. The windshield wipers did not work well which was upsetting while it rained a few days on our trip. We felt like no one checked or maintained the cars for it to have this many issues but we needed the car and did not have time to return it or exchange it during our drip. Not sure how much of this is normal or even the fault of Firefly, but I will not be booking with Firefly again.
Oct 12 2015
worst rental agency ever
Cons: we stood in line for 60 minutes and only saw two people actually pick up their keys. the line was long, it wasn't moving, the agency didn't have cars for the reservations they had on file, and no on was telling us anything. we ended up walking over to buget and getting a car there. it was worth the extra $60.
Oct 13 2015
Sneaky company (rip-off). Unfriendly staff. Dirty
Pros: The car was new (but smelled strongly of cigarettes. Didn't seem like they tried very hard to remove the smell.)
Cons: Understaffed, so ridiculously long wait to get your reserved car. Unfriendly staff-- no smile, no conversation etc. I was asked if I wanted an additional driver, my husband, and I said Sure. With every single rental company I've ever rented from and there have been MANY, it's rarely costed additionally fit your spouse to be an additional driver, but if it did, I was told. I wasn't told it would be an additional $10/day, and when you sign, it's one of those credit card machines that has nothing for you to read when you sign. Ended up costing me an additional $60. I was given two different "Estimated charges" bills and they are very tricky about how they present the bill (looked like one was an estimate of what the total cost would be if I brought the car back without gas.)
When I returned the car, I realized I had been charged for my husband being an additional driver and the one girl working said she was unable to change it, but that it was standard to charge for additional drivers. She said I'd have to deal with corporate if I wanted to be reimbursed.
Corporate was a joke. They gave me the run around, told me to call the office from which I had rented the car (which gave me a "this voice message system has not been set up yet" recording.) Ultimately a very blunt customer service agent told me I was stuck with the extra charge and to basically deal with it. I told her that they had sneakily gotten my $60 but they'd lost a customer for life, as well as potential customers in my friends and family. They were fine with that. Don't rent from them!!!!
Oct 13 2015
Quick and easy....very affordable!
Pros: The staff was friendly and efficient!
The car was immaculate condition and suited our needs perfectly!
Drop off was a piece of cake and hassle free as well.
Oct 19 2015
Pros: Never do business with this company. We arrived at the Denver airport location with a 3pm booking. We waited in line for 45 min and then were told that that there were no ca r s available because ppl were not returning cars on time. About 45 min later they said that they had no workers to clean the cars. Then when we finally got the keys to the car the lady said that it was Hertz's fault because of a merger. I asked for gps extra. When we got in the car, it already had a built-in gps. I had to go back, wait in line and return it! We left 2.5 hours after our booking!
Cons: The lady in the front desk seemed out of touch with reality annd may have been high on something.
Oct 19 2015
Pros: It was quite an easy pick up and get going experience!
Cons: We didn't have a walk through and the 'check engine' light was on. Also, I did pick the lowest level of car, but the Yaris doesn't have cruise control and to adjust side mirrors, you use your fingers... I think.
Oct 19 2015
Pros: easy access, quick pick-up and drop-off
Cons: car was dirty, particularly windows, tank not quite full
Cons: I rented a car from Payless on 2 occasions in Denver airport in April. After I picked up, the 1st time, I noticed that the final charges were substantially higher than what my email confirmation had said. When I called back, I found out that the "road recovery fee" was optional. The agent had not even asked if I wanted this or not; she simply added it to my charges, which increased the total substantially. The agent over the phone rectified the error but it was a hassle having to call. Then, just a few days ago, I rented another car at Payless Denver airport, and the agent this time told me that since I have an int'l. drivers license, I had to pay $15.95 per day more to cover liability, even though I said my credit card covered all insurance. He said it was required; that he could not rent me the car unless I paid. Later, when I called back to speak to a manager at Payless, they said that is not true, and deducted those charges for me. The manager there also told me that the agents receive a commission on total sales so there is an incentive to lie to increase the total amount of the rentals. She also gave me a discount, for my trouble in having to go back in to close out that rental and do a new one, w/ correct charges. That was nice of her but both experiences have left me angry and amazed that Payless employees are routinely fraudulently misrepresenting charges to get a higher total, and more commission. I am thinking about reporting these practices to the CO Attorney General's office, consumer protection division. And I will never rent from Payless again.
Aug 22 2016
Cost more then stated online
Pros: Onine it said my total charge including fees and Sur charges. Then when I got to the counter he said there is a mandatory $15 insurance charge by the state of Colorado. I told him my insurance covers that, he said no it does not and I have to pay. I think it must have been $15 a day which he did not say that because my total charge was $168. Online my total charge was $108. If there was a State law that says we need to pay for insurance that is already covered by my insurance and the credit card I'm paying with, it should be stated before we purchase the car to rent not when we get to the counter.
Sep 13 2016
Not a great experience
Pros: Cheapest option around
Cons: The car they gave us (Kia) has several LARGE dents. In the future I will not being using Payless, I'd rather pay a few bucks more and get a rental that is in decent shape.
Oct 12 2015
Cons: We waited at the airport curb for 20 minutes for the van to take us to the check-in office and pick-up office. We watched the other rental company vans come and go several times over before the Payless shuttle arrived. We became so frustrated that we went over to the driver of another company's shuttle to ask him if this was typical. He said that, while the other companies have 10-15 shuttles for picking up customers, Payless has 2 or 3. Then, upon arriving at the check-in office, there were 2 representatives behind the desk for checking people in, and the line had about 20 customers ahead of us. Thus, from the time we arrived curbside to get the shuttle to the time we were in our rental car, was about an hour.
Oct 14 2015
Cons: waited for bus 15 minutes, rented another car
Oct 14 2015
Payless does it again
Pros: Gas mileage was good
Cons: Car was dirty inside and out. Tires had a slow leak that had to be pumped up every couple of days. The transmission was about to go, glad we made it back to the agency before it did.
Oct 16 2015
Cons: To check in and get car took 1/2 hour long line
Oct 16 2015
Pros: The representatives were very helpful directing me what to do and where to go, not maKing me figure it out on my own.
Oct 18 2015
Pros: Service was great over All. Very smooth pick up and drop off. Staff was great!
Oct 18 2015
Way understaffed, not the car I requested
Pros: People were very nice
Cons: I requested a small car and they gave me a gas-guzzler; they were severely understaffed and it took forever at pickup. Drop-off went fine except their shuttle driver disappeared so an employee from inside had to take me back to the terminal.
Cons: Over an hour wait to get my car. Rude staff. Took 20 minutes for the shuttle to arrive to the airport too!
Oct 17 2015
Excellent Customer Service
Pros: Very efficient.
Cons: Price higher than I expected after upgrading.
Jan 6 2016
How much time do you want to spend to rent a car?
Pros: The car was comfortable, clean, and great value for money.
Cons: The amount of time it took the bus to come was close to 20 minutes, fast break was closed, the exit from the lot took 5 minutes to clear the final gate because of manual entry. It was almost an hour from the time I picked up my bags to get the rental car and get out of the airport.
Jan 12 2016
Pros: Great price. car worked as expected.
Cons: It took over 45 mins to actually stand in line and get my vehicle. How does it take more time to stand in line to get a car rental then go through the TSA check point?
Jan 18 2016
Happy except for one issue
Pros: Good service at pick up. Good car. The return was unpleasant, there was no one to receive the car. After 15 minutes in the cold night I had to go to the counter to make the return. The rest was great!
Jan 21 2016
Pros: Very speedy check-in and return. Jeep Compass 4WD is a great midsize SUV...it was very clean and drove very well. Good gas mileage also.
Jan 27 2016
Pros: In the end, they got it right and put me in a nice car
Cons: They didn't have the car I reserved - so I had to wait 20 minutes to get a car. In the end, they gave me an upgraded car as a result, but not before asking me to 'pay a premium' first.
Feb 5 2016
Budget is trying to charge us for damage we identi
Cons: We got to the line and it took forever to rent the vehicle. Then we got to the vehicle and saw that it had a right rear tail light that had been basically been punched into the vehicle. We identified it to one of budget workers on the lot and he switched the vehicle for one that was much bigger because he didn't have one of the same size on the lot. We drove that vehicle for a week and then returned it. Upon returning it the counter couldn't give us a receipt with the vehicle we returned but again we waited for 30 minutes and had to catch our flight. A month later we receive a bill from Budget saying that we cause the damage that we identified on a vehicle we didn't drive off the lot on a vehicle that on the receipt that they gave us showed had no miles on it for the rental timeframe. Their response was, "we don't care about the miles since you had unlimited miles on the vehicle." But since there was no miles put on the vehicle from the time we "picked" up the vehicle and "returned" it doesn't that show that we didn't rent or drive the vehicle. Isn't there a vehicle that they have, lets say for arguments sake was a escalade with unexplained miles and tolls on it for that week.
Feb 8 2016
Pros: Friendly clerks, fairly efficient
Cons: We reserved a minivan for 1 price, but when we presented ourselves to the agent, we were told that he would upgrade our reservation for no additional cost, due to significant weather conditions. The upgrade was to a 4-wheel drive Ford Expedition (4 WD wasn't necessary, it turns out). We accepted the 'upgrade' but then found out that in fact, the cost would be an additional $500 for the week.
As well, the car was contained trash items in the pockets of the seats, and the rear window wiper was busted.
Ultimately, they agreed to charge us $250 for the week, but not until we made a fuss.
Feb 16 2016
Less than 5 minute shuttle to DEN
Pros: Great location. Right on Airport site.
Cons: Paid for sedan got Prius. Also purchased insurance through Kayak which Budget knew nothing about. I blame Kayak for that.
Excellent service by ENterprise/personal attention
Pros: Enterprise provided personal attention at check-in (walking us out to the vehicle) and when we had to extend(by phone) because of the blizzard in Denver on March 23, 2016
Oct 13 2015
Pros: Booked the car for 90. Ended up costing 170. YIKES!! Hidden costs.
Cons: Hidden costs.
Oct 22 2015
Cons: Excellent service
Oct 25 2015
Cons: Dirty windshield on the inside
Oct 31 2015
Cons: Car out of alignment and could not be driven over thirty miles per hour. Called for assistance and triple A was sent and picked car up. Spent rest of day trying to get another car. They left me stranded and never brought another car despite ten phone calls and ten promises. Never did get second car. Their solution. "we won't charge you"
Nov 1 2015
Pros: Quick service to get and return car
Nov 9 2015
Pros: All the employees were extremely nice and helpful. We were in and out of there very quickly, and the price was great. Will definitely use Enterprise from now on.
Cons: The car was a little dirty, but not too bad.
Nov 9 2015
Pros: The staff were excellent. However, I have rented from Enterprise before and the service is improved but the value is quite a bit less.
Dec 26 2015
Stuck in the snow
Cons: So they give me an upgrade to a Dodge Challenger, and I'm heading into snow country in Colorado. I haven't owned an American made car for years. I got caught in a heavy snow storm and that's when I find out the car they gave me is a rear wheel drive! Fish tailing all over the place, no traction going up a hill on a 4 lane road, and I finally get stuck and have to call AAA to pull me out. Nice upgrade, Enterprize. In the future,'you can keep your upgrades cause you lost my business. Plus, I returned the.car 2'hours early and now they are sending me daily emails saying I never returned the car! Way to go, Enterprize!
Dec 27 2015
Almost slid off the road
Pros: Terrible vehicle condition. Never will rent again. Pay a little extra somewhere else.
Cons: The Denver International Airport Avis is terribly run. They lost the SUV I was supposed to rent twice since they have no formal way of tracking cars in their lot. It took about 3 hours to finally get my vehicle.
Jan 9 2016
Pros: The staff was kind and the car was comfortable.
Cons: Was a considerable wait in line. All cars at DIA are ridiculously expensive to rent. We paid approx $2000 to rent an SUV for one week. I would appreciate it if Kayak and others of influence would put pressure on DIA to offer more reasonable rates.
Jul 3 2016
Cons: One hour and twenty minutes in line from entering the door until reaching the counter to obtain vehicle.
Jul 11 2016
Cons: Checkout service employee was not friendly
Sep 12 2016
Dnever International Airport Avis
Pros: Decent vehicle, ran nice.
Cons: There were 75 people in line to get a car when our shuttle arriver at the lot. That is absolutely rediculous! The long wait means no more Avis rentals at Denver International.
Sep 20 2016
Pros: Car was clean, comfortable
Cons: Ridiculously long wait in line, even though there were plenty of employees standing around. Employee that helped me did not communicate where I needed to go to get my car which resulted in me standing outside for 20 minutes before I could find someone to ask. (Others were dealing with this same situation at the same time). I was told I had to sign the gas option and pay for it...then had to jump through hoops to get it removed. Really bad experience overall, so many headaches.
Sep 26 2016
Pros: Got a better model car for free
Cons: Waited 1.25 hours in line to pick up. Dog hair in car. Drop off process confusing.