Find reviews that mention:
9.2
Pros:The staff were great, the car was great.Cons:We arrived in terminal 2 and there are only shuttles from terminal 3. With a toddler and all the bags and car seats that entails it was a long walk .Reviewed Jan 5 2020
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2.0
Pros:Budget changed the reservation from a Premium vehicle to a compact car , with an increase in price without notifying me. When I logged onto the Budget website the reservation had been changed. I was told the rate was no longer available!!! I will not use Budget again!!!!!!!Cons:Why was my original reservation changed? They did not want to honor the original ruling entail rate!Reviewed Jul 21 2019
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2.0
Pros:NothingCons:They advertised a car they don't even have on their fleet. So we wasted an hour before finding this out and had to go somewhere elseReviewed Jun 28 2019
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6.0
Cons:Was falsely over charged because they did not have that carReviewed Mar 4 2019
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6.8
Cons:1. heck of a long line to get the car; why does it take such a long time to rent a car when it's pre-ordered and it's just some basic paperwork. 2. I'm still waiting for a bill; haven't even received one by email. Their system was down when I returned the car and yet I've been charged more than was quoted with no explanation at the time of return.Reviewed Sep 17 2018
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4.0
Outrageous over chargesPros:StaffCons:They charged me $160 for a minor chip on the windshield and refused to send me a copy of the completed repair. Since I was paying for it thought I should receive a copy. Won’t be renting for these againReviewed Jun 17 2018
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8.0
No real problemsPros:Brand new carCons:Minor stuff: didn't know how to open rear hatch initially (VW), windshield washer inop, as fluid completely frozen at -3° C.Reviewed Jan 23 2018
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5.2
Bad CommunicationPros:Clean, good car.Cons:Had questions about the rental, both before and during. NEVER GOT REPLY from email I sent before rental started. Called during rental, after 20 minutes on hold I was hung up on. Very bad. Also, at pickup I was pushed too much to upgrade, when I finally got them to understand "NO!" they got very abrupt. "There's your key. The car's out there in slot 8."Reviewed Dec 31 2017
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8.4
Excellent rate and no issues with carPros:Cost of the car was very good. Return was a breeze. Good sized car for the narrow roads we used. Traveled from London to Scotland to Belfast down west coast of Ireland to Dublin. Over to UK a couple stops and back to London. Great trip with car.Cons:I requested a Continental pass when renting. The agent and I both forgot and left without it. I called Budget and was told to go to Budger N. Ireland and get ont to continue on into The Irish Rep. The N. Ireland Budget systems do not talk with the LHR Budget systems. They talked on the phone but concluded that I could not get this in Belfast. I continued without it with no one asking for it. Upon returning nothing was said so I saved that cost.Reviewed Aug 7 2017
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10.0
Great ServicePros:Very impressed with the process to collect (a little less slick dropping off). Everyone I spoke to was very polite, couldn't fault the staff, vehicle or the overall experience.Cons:Drop off process was not as easy as pickup, wasn't clear where to return the car and I was given conflicting information about who would see me and where I needed to park.Reviewed Aug 1 2017
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5.6
Cons:Had to wait an hour for our car to be ready, and re-enter the queue twice to get explanation of what was happening. I think we would have just been forgotten without pestering.Reviewed Jul 31 2017
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10.0
Great car rentalPros:The staff were friendly and helpful. The bus was quick and efficient.Cons:There was a large piece in the car that would hide luggage, with 6 people and luggage, it was always in the way and they would not let us leave it behind.Reviewed Jul 1 2017
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