Book Ace car rentals at London Heathrow Airport

Reviews

Recent reviews

Traveler rating

Wonderful

0

Very good

1

Good

0

Okay

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Fair

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Mediocre

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Poor

1

8.0

I couldn't get a hold of the company before traveling to make amendments to the booking. I called Kayak and tried to call Ace and the name of the company was something else entirely. Kayak said to visit their kiosk when I got to Heathrow, there was no kiosk at Heathrow. No phone number would connect me to a human and in the end I showed up to pick up the time I wanted to change it to and they were very accommodating. Shame about the runabout in the lead up.Reviewed Oct 30 2021

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1.9

They didn't accept the insurance on my credit card so the car cost a lot more than I had planned for. The car they gave me had worn through the brake pads and you could hear the rotors rubbing when you braked. I was staying 200 miles away from the rental place so was hard to bring the car back for a replacement. I am upset that they provided me with a car, that I drove my children around in, that was not fit for purpose. To add to this the person at the desk when I returned the car was not polite, barely talked and was not too apologetic about the state of the vehicle. Will never use again or recommend to anyone!Reviewed Aug 17 2021

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2.8

Pros:Very confusing process. Ended up paying triple of what I thought I was going to. I would suggest a more reputable brand. Might cost more on paper but not worth the headache of this rental experience.Cons:Shuttle to the car park. Clear terms and conditions.Reviewed Mar 13 2020

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3.6

Cons:The car I requested was not available, the insurance I prepaid I was told was not god enough. I had to pay an extra 350GBP on pick upReviewed Feb 11 2020

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6.8

Pros:Clean new car.Cons:More information about the true costs incurred with the rental (e.g. insurance, milage).Reviewed Sep 8 2019

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2.0

Pros:Bad customer serviceCons:Better communicationReviewed Jul 30 2019

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2.0

Pros:The drop off was fast.Cons:I had a reservation for a car which the sales staff completely ignored to start a new transaction. They proceeded to ignore pricing to push their insurance plan, and basically wouldn't let you leave until you had purchased it. I literally told them what I thought they were doing was a scam.Reviewed Jul 18 2019

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3.6

Pros:Terrible pickup and dropoff. Hidden feesReviewed Jul 9 2019

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2.0

Cons:There is not a normal car shuttle and the Hopper would not take me to pick up car....you have to 6lb for Hopper. The rental place is impossible to find because it’s not called Ace.Reviewed Jul 8 2019

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2.0

Pros:Staff were not friendly nor helpful there was no shuttle from the airport for rental pu. We had to pay for a hotel bus to drop us off .Cons:The whole set up could be better. Ace could do with revamping their entire system.Reviewed Jun 30 2019

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3.6

Pros:When I asked questions about the operation of the car and GPS, people were helpful.Cons:(1) They would not accept my Amex card, claiming it could not be verified (without even trying it). They said it would never work anywhere in Europe. In fact, I continued to use it in many locations the remainder of my trip. (2) I returned car 2 days early and they would not give a partial refund.Reviewed Jun 24 2019

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8.4

Cons:Had a previous poor experience with Green Motion. MUCH better this time. Smooth transaction, nice clean car, timely in and out. Very goodReviewed Jun 5 2019

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• How much does it cost to rent a car from Ace at London Heathrow Airport?

  On average a rental car from Ace at London Heathrow Airport costs $63 per day.

• What is the most popular rental car from Ace at London Heathrow Airport?

  Compact (Class Compact Car or similar) is the most frequently booked rental car type from Ace at London Heathrow Airport.

• Where can I find Ace car rentals at London Heathrow Airport?

  Holiday Inn M4J4 is the closest Ace rental location to London Heathrow Airport. The telephone number for this location is +44 20 8619 7000.

• Does Ace offer shuttle or airport pick-up services from London Heathrow Airport (LHR)?

  Yes