Pros: counter people for retrieving and returning were great and quick. parking lot was easy to navigate in. My rental was clean and everything in it worked properly.
Oct 3 2016
Pros: That after two hours on the phone, I got someone from Hertz customer service to cancel my reservation.
Cons: It was an absolute disaster! I asked for a car from the airport. When I arrived at the airport I found out from the Hertz desk that I was booked for a car out of downtown. They were unable to help me, and kept insisting I would need to contact carrental.com, who was the third party listed on my reservation-from Kayak. There was NO number for carrental.com and I kept being sent to Hotwire-who insisted they had nothing to do with carrental.com. After two hours of no help, I finally gave up and called Hertz customer service, who was able to help me-even though the Hertz desk insisted they would be able to do nothing. Not sure I will ever book through Kayak again.
Jan 6 2017
Pros: great location, cool people
Apr 16 2017
Don't use a 3rd party like priceline.
Cons: There was an error discovered when I picked up the car. The drop off location was incorrect. Hertz wouldn't change it. Said they wouldn't get paid if they changed it. So either I pay for a walk up rate or a charge for dropping it off at the wrong location.
Jun 20 2017
Cons: They ran out of cars at the airport -- so they made me pay for an uber to another Hertz location 40 minutes away!!! ($50 each way) When I called to see if I could bring back my rental to the airport, instead of having to take another uber, it was going to be a $447 location fee charge!!!
Absolutely ridiculous. The trip was a nightmare.
Jul 9 2017
Cons: I reserved car at airport upon my arrival they informed me they didn't have my reservation. Then suddenly found it and told me it was waiting for me at another location 20 miles away. When I asked if they could honor the reservation since it was hertz to hertz the answer was no they refused to even call the other location to transfer the rental to where I was and rented me a car without honoring the online pricing I had received. Now I am being charged for two rentals without any assistance from hertz to refund the first charge! Worst experience ever.