10.0 ExcellentJun 26 2019
Pros: Ease of picking up and dropping off. Shuttle driver and staff were very helpful
10.0 ExcellentJan 24 2019
Great customer service!Pros: Great customer service!
10.0 ExcellentJul 15 2018
Hilo, Hawaii Hertz with AlohaPros: The wonderful Aloha spirit with the employees and a very nice upgraded vehicleCons: Are you kidding?!! Nothing to dislike about Hertz Hilo Airport experience
10.0 ExcellentJun 20 2018
Easy Process. New Car.Pros: Check in an check out was fast and easy. Got a spotless car that looked new. Price was great.
2.4 MediocreJun 18 2018
Pack a lunchCons: There’s Hawaiian time then there’s hertz time. I checked in with the agent at the desk and they told me the vehicle I rented would be right up as it was just washed. 20 mins later I asked if they could follow up on the eta and they said “they should be pulling up any second now”. At this point my infant daughter is on the verge of a meltdown. 40 mins after signing my contract, still no car. “I just checked and they’re rounding the turn sir”. At this point I’m already checking with other rental companies to get any vehicle with A/c so I can get my family out of the sun. Advised I would have to pay the cancellation fee and weighed the additional time it would take to handle writing up another contract, we opted to wait ANOTHER 22 mins! 62 mins after signing my contract, infant loosing it, sitting in a hot [un-cleaned] vehicle, I vowed NEVER to choose hertz again. Start your vacation off correctly using another rental company.
10.0 ExcellentJun 17 2018
Pros: Wick setviceCons: Drop box at end was covered. I didn’t want to stand in line again to return
9.6 ExcellentMay 19 2018
Great service and pricePros: The service was exceptionally friendly (Wendy!).Cons: Now I know I don't want a Mazda SUV. I just din't like the layout.
10.0 ExcellentApr 25 2018
Pros: the process was very quick and smooth
10.0 ExcellentApr 4 2018
Pros: Not applicable because car rental lot was closed by the time we returned the van at 9:30pm.
7.6 GoodMar 6 2018
Pros: Friendly, helpful staff personCons: Cost of extra insurance