Pros (+) The staff were friendly and helpful. The room was clean and the beds were comfy.
2 stars
Best Western Galleria Inn & Suites
601 Dingens Street, Cheektowaga, NY 14206-2405, United States
Cheektowaga, NY
See location+1 716 896 2900Photos of Best Western Galleria Inn & Suites
Overview
Located in Buffalo, Best Western PLUS Galleria Inn & Suites is an easy drive from Niagara River and Buffalo Zoological Gardens. It also offers a 24-hour reception, an outdoor pool and laundry facilities.
The hotel has 108 rooms and has been recently refurbished. A gym is available to guests wishing to keep up their exercise regimes while travelling.
Each comfortable room at Best Western PLUS Galleria Inn & Suites offers a refrigerator, plus all the essentials for an enjoyable stay. They are also fitted with a hair dryer and a microwave.
Those staying at the hotel can relax at the on-site bar, conveniently located for socializing in the evening. A selection of dining options are also found in the area.
Best Western PLUS Galleria Inn & Suites has easy access to KeyBank Center. Buffalo Niagara International Airport is a 15-minute drive away.
Latest deals for Best Western Galleria Inn & Suites
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Best Western Galleria Inn & Suites
- Outdoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
Kitchen
- Kitchenware
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Microwave
- Kitchenette
Accessibility and suitability
- No smoking
- Increased accessibility
- Roll-in shower
- Elevator
- Adapted bath
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Meeting/Banquet facilities
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
- Heating
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
- TV
Bathroom
- Bathtub
- Hairdryer
- Toilet paper
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Wardrobe or closet
- Alarm clock
Workspace
- Fax/photocopying
- Desk
Dining
- Vending machine (drinks)
- Vending machine (snacks)
General
- Family rooms
- Interconnected room(s) available
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Best Western Galleria Inn & Suites
6.6
Okay
778 verified ratings
Wonderful
174
Very good
92
Good
141
Okay
76
Fair
97
Mediocre
55
Poor
143
Summary of reviews
Guests say
Guests appreciate the hotel's location and breakfast options, particularly the friendly staff and the convenience of being near the highway. However, many reviews highlight significant issues with service quality, room cleanliness, and maintenance, indicating a need for improvements in these areas.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
6.8 out of 10
508 reviews
5.8 out of 10
98 reviews
7.3 out of 10
7 reviews
6.8 out of 10
11 reviews
All reviews
Pros (+) Room had microwave and fridge. Location only 5’ from shopping and restaurants.
Cons (-) Tv reception was very bad. Breakfast very basic and not cooked on premises. Bathroom needs a fan for shower steam
Pros (+) Front desk staff were very polite. Room had ammenities listed online and we got exactly what we paid for.
Cons (-) Pool and jacuzzi weren’t open. Definitely a downfall but cannot complain as we only stayed one night.
Cons (-) Strange design, small rooms, no desk, drafty cracks in doors, loud heaters. Not a hospitable environment.
Pros (+) The lobby was warm and inviting but once past that everything went downhill.
Cons (-) I booked this room through Hotel.com in advance, I usually stay at the Best Western several miles away in Lackawanna NY but it was booked due to a wedding so I wasn't concerned with the switch. The person who checked me in appeared to be training a new employee at the front desk and was very curt and cold. He was not rude but not the friendly help full employee attitude I've come to expect from th...
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Pros (+) easy of getting on Thruway. Had a pool
Cons (-) Did not have exhaust fan in bathroom the shower head was not for people over 6 ft tall....water was all over the floor...became a safety hazard
Pros (+) This is my worst experience with best western so far. There was water running through a hole in the ceiling in the hallway. I asked for a room with king size bed and was told there was none available. The queen size bed room we got had an unmade bed. I had to ask for another room. Turns out, there was one with a king size bed. The bed was clean. Every other piece of furniture in the room was worn ...
Cons (-) Dirty, run down
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Pros (+) Price was reasonable, room was clean and inviting. The complimentary breakfast was good and the location was convenient and close to family we were visiting. We would stay here again.
Cons (-) Pillows were a little flat - if we stay again I might bring my own as well as a thicker/more comfortable blanket for the bed. The heat in the room worked great but it was FREEZING as soon as you walk into the hallway (we stayed on the ground floor)
Cons (-) Room was very small, bathroom door would not close entirely. Also, the hot tub water was ice cold and we were unable to enjoy the amenities.
Pros (+) The staff was nice and accommodated us for the second night by finding us a new room.
Cons (-) I have never stayed in such a small hotel room. I expected much better for $127 per night plus taxes & fees. We were placed in a room the first night that was right by an outside door. We hardly got any sleep with people going in and out all night long, talking very loudly. We could also hear the people in the adjoining room through the vent in our bathroom; it sounded as if they were in our room....
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast at Best Western Plus Galleria Inn & Suites?
The breakfast at Best Western Plus Galleria Inn & Suites includes a practical continental breakfast right in the lobby, with limited options according to some guest reviews.
Are the beds comfortable at Best Western Plus Galleria Inn & Suites?
Guests have mentioned that the beds at Best Western Plus Galleria Inn & Suites are comfortable, providing a pleasant sleeping experience.
Is parking readily available at Best Western Plus Galleria Inn & Suites?
Best Western Plus Galleria Inn & Suites offers plenty of parking, ensuring convenient and ample parking availability for guests.
How is the cleanliness at Best Western Plus Galleria Inn & Suites?
Guests have reported that the cleanliness at Best Western Plus Galleria Inn & Suites is satisfactory, with some mentioning specific areas that may need improvement.
When is the best time to visit Best Western Plus Galleria Inn & Suites?
The high season at Best Western Plus Galleria Inn & Suites is in January, while the low season is in September, providing different experiences based on the time of the year.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
If you prefer fewer crowds, consider visiting in September, which is mentioned as the low season. This could offer a more relaxed experience.
Nearby Attractions
The hotel's proximity to attractions like Buffalo Fire Historical Society and Walden Galleria Mall makes it convenient for exploring the area.
Check Room Amenities
Some guests found the rooms to be small, so it's advisable to check the room size and amenities before booking, especially if space is a priority for you.
Verify Pool Availability
A few guests were disappointed by the pool not being available as advertised. It's recommended to verify the status of the pool if it's an important amenity for your stay.
Breakfast Consideration
While the hotel offers complimentary breakfast, some guests found it to be limited. If breakfast is a significant part of your stay, it's worth considering this aspect.
Room Maintenance
Some guests mentioned issues with room maintenance, such as non-functioning amenities and cleanliness. It's advisable to check recent reviews for any improvements in this aspect.
Noise Consideration
A few guests reported noise issues, such as loud heaters and thin walls. Light sleepers may want to consider this feedback and possibly request a quieter room.
Parking Convenience
The availability of parking was appreciated by many guests. If you're driving to the hotel, this amenity could be quite convenient for you.
Staff Friendliness
Several guests praised the friendly and helpful staff, which can significantly enhance the overall guest experience.
Location
601 Dingens Street, Cheektowaga, NY 14206-2405
What's nearby
- Buffalo Fire Historical Society0.7 mi
- Walden Galleria Mall2.8 mi
- Holiday Twin Rinks3 mi
- Buffalo-Depew Amtrak Station3.9 mi
- Hilton Garden Inn Buffalo Airport4.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Galleria Inn & Suites
Low season | April |
|---|---|
High season | May |
Average price (weeknight) | $99 |
Average price (weekend night) | $170 |
When to book a room at Best Western Galleria Inn & Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Best Western Galleria Inn & Suites
Nearby hotels and places to stay
Closest
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See most recommended stays in CheektowagaGood to know
Value for money | 7.0 |
|---|---|
Distance to city center | 3.0 mi |
Nearest Airport | Buffalo |
Distance to airport | 5.4 mi |