Cheektowaga Hotels

we had a nice time, staff was friendly and it is close to all amenities no

My room had a recent mini upgrade (new bath tile). Bed was good. Overall facility is straight out of the 80's. Overall needs and upgrade, but caters to the Niagara Falls bound crowd, so probably fine for most. At $105/night I guess I can't complain.

The location is great. We went for an event at the Niagara arena. We could easily walk there. We were charged 10.00 to park our car...why that is a charge for guests is beyond me. The key card to the garage didn't work that was extremely annoying. The fan in the bathroom doesn't turn off so you had to listen to it run all night. We got very little sleep because of it. The hotel needs 5o be seriously updated ...it's way over priced

At first glance, Adam's Mark has a pretty entrance complete with a fountain and colorfully lit interior. Parking, while not included, is $10 per night. It is located within walking distance to the metro Church street station. The actual hotel rooms are dimly lit and shows sign of age. The bathroom light flickered intermittently. Worst of all was being awoken at 2am by an antiquated PA system due to "unexplained technical difficulties". The night staff was unprepared to handle the situation as guests wandered aimlessly outside. The morning staff adamantly refused to compensate us for the inconvenience and only begrudgingly offered to waive the parking fee for the night. Not worth the cost and headache.

Great location and friendly staff. Out-dated small room. Paid for two queen beds and our room had two full beds. No refrigerator in the room. Coffee maker was missing the filter/ground coffee holder compartment. Overall, I wouldnt stay there again nor would I recommend anyone.

This property is in dire need of updating. It was at one time a showplace. Now, not at all. Very dated. Small rooms, bad coffee, worn carpet, no on site store, broken vending machine, malfunctioning heater in room, telephone message light that you couldn't turn off.

Rooms were clean, elevators were fast, located in a nice area, close to the night life of buffalo. Staff at front counter was very polite and helpful. Found someone's nasty dirty washcloth hanging in the shower, makes you wonder if it had been cleaned or overlooked. Valet staff hung up on me on the phone when I asked for my car to kindly be retrieved, I questioned if they had heard me, or if I lost connection, yet when I went to the atrium, I could see they had retrieved my car. Pool open inconvenient hours on the weekend. We left just after 9:00am on a Sunday morning, and the pool was not open yet.

This is my worst experience with best western so far. There was water running through a hole in the ceiling in the hallway. I asked for a room with king size bed and was told there was none available. The queen size bed room we got had an unmade bed. I had to ask for another room. Turns out, there was one with a king size bed. The bed was clean. Every other piece of furniture in the room was worn out and plain dirty. Same about the shower. No window in the room. Do not stay at this hotel. Although it says best western, it can be more accurately described as a motel. The room for one night cost me $200! And I got this... Dirty, run down

The lobby was warm and inviting but once past that everything went downhill. I booked this room through Hotel.com in advance, I usually stay at the Best Western several miles away in Lackawanna NY but it was booked due to a wedding so I wasn't concerned with the switch. The person who checked me in appeared to be training a new employee at the front desk and was very curt and cold. He was not rude but not the friendly help full employee attitude I've come to expect from the Best Western brand. OK I give him the benefit of doubt and write it off as him having a bad day and ask where the room is. He tells me it's all the way in the back of the building drive around the building and take a left and another left and go in the back door. I asked if there was a cart there because I just had surgery and couldn't carry luggage. NO offer to help and he told me there might be a cart somewhere down there and if there wasn't I could come up front and get one ( again no offer to help or see that there was one there for me ) So I get to the back entrance and of course there is no cart so I lug my suitcase in so I can get a hot bath and unwind after a long drive. To my horror the room is so small it reminded me of one of those trucker dives that rent rooms by the hour, and the straw that broke my back was there was no bath tub only a small shower. I turned around and headed back to the front desk. to remedy the situation. I explained everything to the fellow who checked me in and he told me he had no other rooms with a tub at my price because I paid through a 3rd party. I had my computer with me and pulled up the confirmation and showed him under the amenities it said bath. He told me he would not upgrade and for me to call where I booked the room from and he would authorize a refund. I did and they send me about 2 miles away to a Marriot Residence inn and it was a wonderful stay.

Room was very small, bathroom door would not close entirely. Also, the hot tub water was ice cold and we were unable to enjoy the amenities.

Strange design, small rooms, no desk, drafty cracks in doors, loud heaters. Not a hospitable environment.