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We love the pool and the accommodations were comfortable. Staff were polite too. We did not receive our wake up call at 8:00 AM. Were you short staffed on that Sunday morning? At breakfast, there was no one to replenish the hot food while we were there. We had enough cold food to eat, but we couldn't find anyone to tell about the hot food. The employee at the desk was very busy with customers.
we had a nice time, staff was friendly and it is close to all amenities no
Good pool, good breakfast, clean soft beds. Nice variety of restaurants nearby.
we liked the location of the hotel to shopping and the highway. It was clean but could use some updating
Only opened six weeks at time of stay, very clean, helpful friendly staff. Our room was huge, more suited to the business traveler. Good facilities, pool, laundry, and breakfast. Close to large mall.
You only get a room guarantee, not a bed or number of beds guaranteed. Better to call direct for guarantee. Breakfast was better than the customary waffles and cereal. Having no choice at arrival to get two regular double beds. One slept on a roll-away meant for a child, no wider than 20".
My heat was not working in the room. Maintenance arrived within 15 minutes and advised me to move to another room because the blower was broken. He showed me three rooms and allowed me to choice the one I liked most. The front desk delivered my room key within 10 minutes. Beds are nice and soft. Wonderful place to stay, staff is great. Location is central to shopping and various restaurants from fast food to high end.
Very friendly and helpful staff. Shuttle service to and from the airport is great. Their pool area would be a nice place for a function. You could say the place has a dated feel back to a time of late 80's or early 90's, but it's still well maintained and in excellent condition. Personally I find this is adds some charm when compared to the cookie cutter style hotels and restaurants found in most places across the US.
The customer service was impeccable.. the staff is extremely accommodating. They gave us an early check in and a late check out. The shuttle bus driver was so awesome, he drove us to the airport and back.
My room had a recent mini upgrade (new bath tile). Bed was good. Overall facility is straight out of the 80's. Overall needs and upgrade, but caters to the Niagara Falls bound crowd, so probably fine for most. At $105/night I guess I can't complain.
smell of paint
Staff was perfect and polite Room was hot although not a big deal
Very close to airport plus a shuttle and long term parking. Restaurant as well as a separate bar and gril on site. Staff was very pleasant and extremely helpful. Room and bathroom were clean, bed was comfy. Close to shopping and other restaurants. Overall great stay and I fly/travel very often. I arrived a little late in the evening and the bar and grill was still open. I went in for food and a drink. There was a very very loud, crude table of people sitting near the bar which I'm sure sent other patrons running for the door. They were beyond drunk and using language that was completely uncalled for and inappropriate for a family establishment. This went on for almost 2 hours. Shame on the bartender for not asking them to leave/ be considerate of others in the bar, not everyone wants to hear racially/ sexually charged language at a decibel level of 700.
Pool side room. Retro feel, friendly staff. Rooms could have been cleaner. But not terrible.
we had a room with king bed..thought the king bed was rather small. the TV was dark, could not really watch anything. the room had an odor to it and they sent up the woman with a can of air freshener for us to use then we had to give her the spray back. i stubbed my toe on the door stop in the bathroom. not a good place to put it. also no fan in the bathroom to clear the steam. location was good for us. overall it was ok.
The staff was amazing. They go overboard to make you feel special. That you hold events at your location for businesses. That you have been great for businesses events and even funeral lunch/dinners. That the pool was closed on Saturday. We registered for the Millennium because my daughter had a competition and it was just down the street from the competition. We could have easily stayed home it would only have been a 20 minute drive but we wanted to get away even though it was only 20 minutes away to get a break, allow for swimming.... then to check in and there is a not at the desk that the pool was closed until 11:30am. I had my 6 year old daughter with me and guess what she wanted to do around the competition, swim. I didn't like the bigger teens running at the pool and flipping in, no consideration for others in the pool especially little kids. I understand that parents are supposed to be down there but some came with a parent and some did not, but they still did not say anything. I think it might be good for a swing by every once and a while from any staff member of the hotel. It could be anyone with a uniform to just check in and tell people if they see anything wrong. They do not have to take tons of time out, just to a quick check and report to the front desk or sign in a log at the pool. Nothing big. I don't know how to help this but kids running up and down the hallways for hours.
The staff were very responsive and I appreciated their level of care for me and my family. The only thing I did not like was that the air conditioner broke in my room. We were moved immediately and placed in an equally nice room though.
Indoor pool was great for the kids and I loved the balcony that over looks to be able to check on the children. The money we spent for the room would have been acceptable if their was a continental breakfast and an more efficient TV with remote.
Pretty good hotel There were no carts to take luggage up stairs and no staff member offered to help.
This property is in dire need of updating. It was at one time a showplace. Now, not at all. Very dated. Small rooms, bad coffee, worn carpet, no on site store, broken vending machine, malfunctioning heater in room, telephone message light that you couldn't turn off.
The facilities were great and the sauna was nice. We could hear the folks returning from parties at night but it was just short bursts in the hallway.
Great location and friendly staff. Out-dated small room. Paid for two queen beds and our room had two full beds. No refrigerator in the room. Coffee maker was missing the filter/ground coffee holder compartment. Overall, I wouldnt stay there again nor would I recommend anyone.
the staff was warm and friendly and accommodating as much as they could be. no refrigerator and no microwave in room which seems standard at even lesser hotels.
We wanted to stay near the First Niagara Center. Great location. Breakfast buffet was unappetizing and understaffed.
The location is great. We went for an event at the Niagara arena. We could easily walk there. We were charged 10.00 to park our car...why that is a charge for guests is beyond me. The key card to the garage didn't work that was extremely annoying. The fan in the bathroom doesn't turn off so you had to listen to it run all night. We got very little sleep because of it. The hotel needs 5o be seriously updated ...it's way over priced
It was nice having a restaurant and bar right in the hotel, very convenient. There was a long line for check in, probably because there was a hockey game & 2 weddings that day but we appreciated the free parking & 15% off restaurant coupon they gave out due to the wait. There is no parking lot to park your car while you check in so it was a bit hectic checking in & bringing our bags in, but we were grateful for the complimentary parking which is normally $10/day
Location Parking not included.
At first glance, Adam's Mark has a pretty entrance complete with a fountain and colorfully lit interior. Parking, while not included, is $10 per night. It is located within walking distance to the metro Church street station. The actual hotel rooms are dimly lit and shows sign of age. The bathroom light flickered intermittently. Worst of all was being awoken at 2am by an antiquated PA system due to "unexplained technical difficulties". The night staff was unprepared to handle the situation as guests wandered aimlessly outside. The morning staff adamantly refused to compensate us for the inconvenience and only begrudgingly offered to waive the parking fee for the night. Not worth the cost and headache.
Was convenient to downtown amenities (canal side). Staff was rude, it was snowing heavily and asked for a shuttle ride to canal side and was told shuttle driver is on break you can call a cab. Room was 90+ degrees when we entered, had to open window to cool it down.
i like the location was awesome. Breafast buffet was a good value. staff was friendly. the bar had really good drinks. hotel just needs some updating. a small facelift.
Hilton Garden Inns always meet expectations; clean, good restaurants, everything you need when traveling. We always try to stay at Hiltons if possible.
Everything. Great price, great food, great room and comfortable, relaxing, excellent pool and spa. I would reccommend and i would stay there again. Even though we did not need the airport; it is right across the street, but you would not know it.
It was a roof over my head. It was the wrong roof. I entered a street address in for the search and got this back, when I was supposed to be at the far more distant Mariott over on Millersport Hwy. My event was at the other one, I had to rent a car but the cost to cancel was going to be more. I bought trip insurance through the site but apparently that's a scam. Most annoying was that whomever handled my effort at cancling (which I chose not to eventually) acted as if they couldn't see that I bought trip insurance. Won't be doing this again. I probably should warn on some review site. Scam scam scam.
Beds were very comfortable. Room was spacious.Nice view big windows. although it was overall very quie.You could here people talking in the hallway as they went by.
I liked the comfort of the bed, size of the room, TV selection, business center, early breakfast time option, and free shuttle service to/from airport. I didn't enjoy the breakfast but Im just picky. However, they did have a decent selection/options. The hot tub looked like it needed a good cleaning.
The staff was nice and accommodated us for the second night by finding us a new room. I have never stayed in such a small hotel room. I expected much better for $127 per night plus taxes & fees. We were placed in a room the first night that was right by an outside door. We hardly got any sleep with people going in and out all night long, talking very loudly. We could also hear the people in the adjoining room through the vent in our bathroom; it sounded as if they were in our room. We requested a new room for the second night and were moved. The second room was much quieter.
Everything was clean and very comfortable! Breakfast was great, but it was too chilly to try out the pool. Breakfast was very crowded but otherwise I have no complaints.
Room was very small, bathroom door would not close entirely. Also, the hot tub water was ice cold and we were unable to enjoy the amenities.
easy of getting on Thruway. Had a pool Did not have exhaust fan in bathroom the shower head was not for people over 6 ft tall....water was all over the floor...became a safety hazard
Friendly & helpful staff, AWESOME breakfast that was well-stocked and kept clean. Great grounds. Clean motel. Laundry facilities. Highly recommend!! Wished there was an indoor pool in addition to the outdoor one.
The lobby was warm and inviting but once past that everything went downhill. I booked this room through Hotel.com in advance, I usually stay at the Best Western several miles away in Lackawanna NY but it was booked due to a wedding so I wasn't concerned with the switch. The person who checked me in appeared to be training a new employee at the front desk and was very curt and cold. He was not rude but not the friendly help full employee attitude I've come to expect from the Best Western brand. OK I give him the benefit of doubt and write it off as him having a bad day and ask where the room is. He tells me it's all the way in the back of the building drive around the building and take a left and another left and go in the back door. I asked if there was a cart there because I just had surgery and couldn't carry luggage. NO offer to help and he told me there might be a cart somewhere down there and if there wasn't I could come up front and get one ( again no offer to help or see that there was one there for me ) So I get to the back entrance and of course there is no cart so I lug my suitcase in so I can get a hot bath and unwind after a long drive. To my horror the room is so small it reminded me of one of those trucker dives that rent rooms by the hour, and the straw that broke my back was there was no bath tub only a small shower. I turned around and headed back to the front desk. to remedy the situation. I explained everything to the fellow who checked me in and he told me he had no other rooms with a tub at my price because I paid through a 3rd party. I had my computer with me and pulled up the confirmation and showed him under the amenities it said bath. He told me he would not upgrade and for me to call where I booked the room from and he would authorize a refund. I did and they send me about 2 miles away to a Marriot Residence inn and it was a wonderful stay.
This is my worst experience with best western so far. There was water running through a hole in the ceiling in the hallway. I asked for a room with king size bed and was told there was none available. The queen size bed room we got had an unmade bed. I had to ask for another room. Turns out, there was one with a king size bed. The bed was clean. Every other piece of furniture in the room was worn out and plain dirty. Same about the shower. No window in the room. Do not stay at this hotel. Although it says best western, it can be more accurately described as a motel. The room for one night cost me $200! And I got this... Dirty, run down
Price was reasonable, room was clean and inviting. The complimentary breakfast was good and the location was convenient and close to family we were visiting. We would stay here again. Pillows were a little flat - if we stay again I might bring my own as well as a thicker/more comfortable blanket for the bed. The heat in the room worked great but it was FREEZING as soon as you walk into the hallway (we stayed on the ground floor)
Strange design, small rooms, no desk, drafty cracks in doors, loud heaters. Not a hospitable environment.
The bed was soooo comfortable. Was in town for a concert and after walking back to the hotel it was so awesome to just be able to crash in that bed, turn the tv on and fall right to sleep. Lotta great bars in the area for food. Wanna watch the bills game go to Bada Bing. Good food, cute waitresses, 1 block away, get there early it gets crazy. Anchor bar is very close also, worth the trip. Pay $20 per night for self parking across the street.
We were very impressed during our stay. Right from our check in with Jimmy at the front desk to our departure, we were treated very well and were very comfortable during our stay. The restaurant was excellent as well and it was a nice treat to see the streetcar drive by every few minutes as we were enjoying our breakfast. The pool was also nice. Terrific value. Thank you very much. I would suggest the addition of a color printer in the business area instead of just the black and white. I would also suggest having the pool area change room saunas repaired.
Pool was cold
Staff were Amazing. Especially Corrine, Holly and Xiamora. Great service, provide awesome information and very welcoming. Valet parking is work the extra $10. Had an issue with housekeeping. But im sure it was just a one off and normally not an issue. Parking in the winter is tight
Rooms were clean, elevators were fast, located in a nice area, close to the night life of buffalo. Staff at front counter was very polite and helpful. Found someone's nasty dirty washcloth hanging in the shower, makes you wonder if it had been cleaned or overlooked. Valet staff hung up on me on the phone when I asked for my car to kindly be retrieved, I questioned if they had heard me, or if I lost connection, yet when I went to the atrium, I could see they had retrieved my car. Pool open inconvenient hours on the weekend. We left just after 9:00am on a Sunday morning, and the pool was not open yet.
Clean comfortable room with very friendly staff Slow elevator
Location, comfortable bed. Fridge didn't work, vent in bathroom dirty & clogged, I choose higher floors for the view but the windows were so dirty I couldn't even get a picture, save money..park in garage across the street!...
Something I dont usually see - Toothpaste! The restaurant in the hotel was great too. Since we were in Buffalo we ordered the Buffalo style wings - some of the best I have had! Lots of Pats fans from out of town - nice atmosphere after a road game. Bathroom was a little cramped and dated - bathtub could use to be replaced.
Staff was so friendly and inviting!
Staff very nice room clean cleaning service staff awesome Soda venders
everything except the annoying rattling in the walls we stayed in 2 rooms. Both had constant rattling inside the walls. Originally I thought is was small animal but found out later, on windy days, the wind finds its way in the side walls. The sound must be the wires. It was so bad we all bought earplugs for the 2nd (last) night. I informed the front desk when I checked out. They are well aware of the problem. I guess it's a common complaint but nothing they can do about it.
Everything. The location was goodm, The bed comfortable, the breakfast great. Whats not to like. Nothing. I was happy with it all.
The room was a nice size. Clean. Staff was pleasant. The complimentary breakfast was terrible! You could break a tooth on how hard the eggs were!! Sausage was boiled and gross. Even the waffle and pancake makers didn't work right. Definitely go out for breakfast!
location was most convenient very busy, large groups and crowds. There is really no lounge or quiet sitting area of any consequence
Nice clean room. Convienient location No hair dryer The bathroom is very small. Tub, vanity with sink and toilet are very close.
There were bugs and spider webs in bathroom and front desk was not too helpful, manager on duty did not even care to talk
The hotel overall was good. We had an early flight. We were happy to see that they open their breakfast area before 5:30 am. Our room had some issues including the closet door falling off its hinges. Someone did attempt to fix the issue however, it seems like the property isn't being cared for too well.
The staff were wonderful. The food could have been better. The bathroom floor was not clean. I would want the bed to have a bed skirt that did not touch the floor. I am still so cautious about bed bugs and just bugs in general. I saw NO bugs. Thanks.
The localization is great and the free shuttle service helps a lot!!!
The only advantage was their pick up and drop facility at the airport The bed was creaky and uncomfortable.The quality of breakfast offered was poor
Waiting to continue our trip to Toronto. Shopping in the outlet. The breakfast was weak and sample.
I liked the cleanliness of the hotel and I liked the neighborhood. The value for the money was good and it wasn't in a scary neighborhood. The hotel is a nice comfortable stay if you're out on a business trip. There are a few things to eat in the area and you wont have a problem getting the things you need to make your trip smooth. I didn't like the service people. They were a bit snooty and they behaved as if the service was a necessary good that the customer was truly lucky to have. It was as if there were starving people and the hotel was the only access to bread. The hotel staff could learn a thing or two about customer service and about satisfaction.
The room was ok. No have a pool
The staff was excellent and the hotel is close to the airport and highway. An easy stopover point on a road trip. At 4:30 in the morning there was a raucus party across the hallway. We had to call down to the front desk, who in turn had to call the police to break out the party. Not a great night of sleep...
Staff were great. Very Friendly & most helpful. Excellent continental breakfast which was free> no comments here
There was nothing special The breakfast wasn't anything interesting and the selection was narrow.
The Inn was so easy to get to. I called from the airport and within minutes, I was picked up by the shuttle. Every employee was friendly and helpful. A bit small but I wasn't spending much time in my room or at the hotel, so no real complaints.
Closeness to the airport
Microwave and fridge in room, king bed, pull out sofa, pool and fitness center hours Room/hallway smalled bad when we first checked in, we arrived at 5pm and were asked to sit and wait for a room to be ready for us (could have checked in at 3pm), forgot to restock our towels
Check-in process and Check-out process Room was very comfortable Bathroom wasn't really the best... tub was damaged and toilet sit was a little marred.
Location Very out dated, not clean, and the bed was a box spring with a thin cushion on top.
room was fairly clean, breakfast was pretty good we were traveling in winter, probably a bad idea to stay in Buffalo, but we did. The staff had no knowledge of travel routes, the throughway was closed and there was not a single suggestion from any of the three staff members about how to head west to Ohio. No knowledge of what radio station or tv station to tune into. No, hey try this, try that, only input was use the computer and map out a route on mapquest.
Pool and amenities were nice. Room was cleaned daily. A crib was provided for our young child. The bathtub didn't drain water fast enough. The tub would fill while one was showering. I didn't like thinking about what was clogging it and thus what I was standing in. I chose not to give our baby a bath but instead held him up in the shower.
I went to Buffalo for an interview and stayed in this hotel for one night. It was a very comfortable stay. I bought a big king size room for a very good deal from Kayak. The best of the room was the view outside my window. I could see the airport which was all lit up at night. Overall, it was a pleasant experience. Great and hospitable staff. Excellent service by Brian who made sure to provide me hot fresh coffee before I board the shuttle to the airport. I checked into my room and the hair dryer was full of somebody's hair. The closet door was defective. So I requested to change my room.
The room was non-smoking, but we could smell the stench of cigarettes all over.
The hotel was a great value for the money. The staff was excellent and any request was handled swiftly and efficiently. The only problem was that the tub in the room was rather dingy and kind of stained with dirt. As the hotel is not new, I am sure that it was just a sign of age
Conveniently close to the Buffalo-Amherst airport. The room was in horrible condition; it's old with worn out furniture, terrible bathroom with threadworn towels, stained or soiled carpets, lumpy small bed pillows, and the bed smelled stale.
It was so close to airport.
Girlfriend is picky with hotels and is usually not happy but liked this one. Housekeeping sprayed a perfume after cleaning and the smell gave me a headache and bothered my GFs asthma but the staff quickly used an air purifier that worked great.
Room had a musty smell
clean, friendly, unique
Jacuzzi tub in the room. Honeymoon suite was lovely. Really large room. The bed was a little uncomfortable. Any movement at all translated to an earthquake.
Comfort and location of the hotel,shuttle service to their restaurant for superior dining,Shopping malls close by and the breakfast buffett.
It was very, my wife and I could have slept all day undisturded. I cannot think of anything.
Beautiful and relaxing facility. Comfortable seating in rooms. Jaccuzzi is great but also stayed in a room without which was just a nice and more affordable. Large accomodating area for breakfast - regular plates/silver/napkins - not plastic.
The ambience of the hotel was amazing. The wi-fi didn't work and the shuttle was pre-booked but came 15 minutes late.
very nice and clean
Very conveneint to the airport. Staff was great across the board. And the Italian decor was over-the-top as advertised in a good way. I'd absolutely return to this property. No
The room was great. Around alot of things
The location was amazing, even though the weather wasn't great we were a short walk from a bunch of different restaurants and bars. When we first arrived housekeeping entered our room with out knocking and proceeded to have a conversation with us while we were in bed, it bothered me that they hadn't communicated that we had already checked in. They were wondering when we were checking out even though we had just checked in maybe 2 hours before.
breakfast and the view of the St. Patrick's Day parade right from the room nothing. everything was great.
Nice room, great staff
The proximity to The Anchor Bar, and The Chocolate Bar Restaurants The cost of the room for my stay The extensive all you can eat breakfast
I liked how seemingly clean my room was. I didn't appreciate that during the middle my check-in the front desk woman took a random phone call about "potential cancellation" . The call took awhile and she didn't even apologize for the wait. Plus she said my card would be "on file" IN CASE of incidentals...she didn't inform me that she was swiping my card for $75 !!!!! plus another charge for 15. When I called they said it will take at least 3 days to credit my account. I like transparency when I lodge.
The room was nice, and large, and pretty comfortable. I appreciated free wifi, a nice fitness club, with hot tub and pool, and a decent free breakfast. When the heating system in our room cycled on, it made a noise that sounded like an alarm going off. Not loud, but loud enough to wake us up repeatedly. On a more inor note, there was no clock in the pool/ spa room, which is problematic, since you can't keep your ohone handy in the pool or hot tub.
Love the whole experience, the large bathtub, the evening reception and the omelet station at breakfast. It's a little pricey but that's about it. I love this place. Been here before, will be back again.
Staff was awesome. Hotel was very clean. Rooms were very comfortable and spacious. Proximity to arena is great. I will definetely be coming back again. Nothing
The bed was very comfortable, the rooms spacious and clean, excellent breakfast and evening happy hour. Very nice pool/spa area and the fitness center actually had a decent selection of weights and cardio
We made reservations thru a trusted website and drove : hours to get there. The receptionist said she could not fiend out reservation. We shower her the confirming email and a printout of the rxomfirmation of our room with 2 queen birds and a out couch. .when we got there the reservation was not to be found and they didn't even have a room with the 2 beds available We ended up. Having to pay for a second room and waisted all of our time that we missed our event . It was a waisted trip and also very frustrating