Cons: When we got to the airport around 8p we tried to call the company and got a guy's outgoing cell phone voicemail with the name of a different company that had something to do with car renting. They had no shuttles and no one at the airport had heard of the company. We ended up just renting from another company because their Yelp! page said they were closed. Doesn't seem like a full service operation or a viable option for car rental in Buffalo.
Jan 4 2016
Pros: Wound up with a Chrysler 200, which was a little nicer than expected.
Cons: No satellite radio, which I thought was standard in rentals. Also, I foolishly opted for the insurance online. They wound up charging me for 5 days insurance on a 4 day rental. Lastly There is no sign for Ace rental on the hotel where I picked up the car, it was actually Corporate Rental.
Pros: Angela was great. She was patient and worked with me
Cons: I reserved a minivan. I had children with me on this trip. The mini van would have been ideal. I feel hertz did not have one available when I made the reservation, but went ahead and promised me one. It was disappointing.
Apr 5 2016
Hertz - poor customer service
Pros: Car was excellent
Cons: Hertz customer service agent at Buffalo airport was the worst i have ever encountered in 30+ years of renting cars
will never rent from Hertz again
Apr 28 2016
Pros: Staff at Buffalo location on Genesee Street very friendly and helpful.