Cons: First of all, it was the scariest place ever. There was a giant room with one guy creepily sitting there waiting for people to come in. Second, my car wasn't ready...so they just gave me whatever was in the lot at the time. Which was NOT what I paid for.
May 18 2017
Excellent rental experience and customer service. Highly recommended
Pros: Accommodating staff
Convenient drop off and pickup process
Clean, newer cars
Cons: No gas stations on the street to fill up before dropping off the car. Make sure you fill up beforehand
Jun 21 2017
Pros: Toyota camry was an excellent car. It was very clean. Easy pick-up and drop off.
Cons: Cost was higher than I expected
Jun 29 2017
Pros: Pick up was super fast. Car performed well.
Cons: Bugs were not cleaned off car well. There was some gum on the front passenger seat and inside door when I picked it up.
Oct 30 2017
Pros: The car was clean, comfortable and fun to drive. The staff at the rental center was very friendly and helpful.
Cons: We were surprised to find that the car rental center was across the street from the airport. No shuttle was offered to us, so we had to walk with our suitcases across the parking lot and cross a very busy street. We were very fortunate to arrive at 6:02 p.m. because the staff was just closing up.
Nov 17 2015
What do you mean no minivan!
Pros: Angela was great. She was patient and worked with me
Cons: I reserved a minivan. I had children with me on this trip. The mini van would have been ideal. I feel hertz did not have one available when I made the reservation, but went ahead and promised me one. It was disappointing.
Apr 5 2016
Hertz - poor customer service
Pros: Car was excellent
Cons: Hertz customer service agent at Buffalo airport was the worst i have ever encountered in 30+ years of renting cars
will never rent from Hertz again
Apr 28 2016
Pros: Staff at Buffalo location on Genesee Street very friendly and helpful.
Cons: It was flawless.
Oct 5 2016
Cons: They didn't have a pickup at the airport, had to pay for a 5 min taxi ride across the st. The location was extremely dirty, stains everywhere! The manager was nice, helpful. Waited 20 mins to talk with someone when dropping off because they were on the phone, need more people. Over very disappointed with this company. I won't rent through hertz again or recommend to anyone.
Jan 1 2017
Pros: Car was as expected
Waived Fee to return to the airport instead of their off site facility
Customer service was good
Cons: Was not informed of the following:
- the rental Company was not actually Hertz but some sort of subsidiary
- They took a $200 deposit at pick up
- Since the open at 9 am, could not return my car earlier even though my flight was earlier and charged a fee to return it to the airport
Turned out well, but it was the surprise factor that made this experience uncomfortable
Cons: Tank was totally, completely empty when I received the car, seats were stained, and there was a dent in the side. When we returned the car, despite it being mid-day, there was no attendant in the garage, so we just had to go inside to drop the keys and go on faith that they'd remember all those problems and not charge us for them.
Mar 19 2017
Pros: The workers were very friendly and helpful. We were able to upgrade with no problems. Car was clean and had no problems.
Cons: Location on google maps is incorrect for this location. It showed up as the the airport location. This should be addressed to alleviate confusion.
Aug 2 2016
Insurance Coverage always lead to cofusionconfusio
Pros: Arrangements by car company
Cons: Insurance was charged again
and for this pleae investigate as why I was charged in first place and then the car rental company sated as that was not enough.
Sep 3 2016
Pros: Reasonable rate, clean, and fast pick/drop off, staff is friendly
Oct 5 2016
Paid more because only had Fiat available
Pros: The people we're nice.when
Cons: When I picked up the car the only economy car that was available was a tiny Fiat that wouldn't even hold my luggage.
The only option that I was given was to upgrade to a chevy Cruze which was $25 more for 4 days.
My experience in the past w/ Emterprise is that they do ALL that they can to make the customer happy.
I wasn't happy w/this situation and I told them that I wasn't!
Also on my emailed receipt it said that I'd paid for an an economy car when I actually paid for an upgrade.
Dec 10 2016
Pros: Everything as expected. Pleasant staff.
Dec 19 2016
Pros: The Customer Service provided by this location was great from beginning to end! We noticed a tire not holding pressure halfway through our trip, and they switched the car for us within an hour! I'll rent from this location again in the future. Price was great as well.
Cons: When we got to the airport around 8p we tried to call the company and got a guy's outgoing cell phone voicemail with the name of a different company that had something to do with car renting. They had no shuttles and no one at the airport had heard of the company. We ended up just renting from another company because their Yelp! page said they were closed. Doesn't seem like a full service operation or a viable option for car rental in Buffalo.
Jan 4 2016
Pros: Wound up with a Chrysler 200, which was a little nicer than expected.
Cons: No satellite radio, which I thought was standard in rentals. Also, I foolishly opted for the insurance online. They wound up charging me for 5 days insurance on a 4 day rental. Lastly There is no sign for Ace rental on the hotel where I picked up the car, it was actually Corporate Rental.
Jan 11 2017
Cons: It was 14 degrees outside and the shuttle didn't show up and they didn't answer the phone.
Feb 26 2017
Pros: The price was right for an economy Mazda. We did get a ride to the airport when we dropped the car off. Drop off was at night, so the keys were put in a drop box, very easy.
Cons: Ace is not in the airport, they are located in a hotel lobby across the highway from the airport. When we landed, no one was at the desk to pick us up to get the car. We had to walk to the hotel and had to wait for the rep to show up.