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Room service was quick if you called early in the morning. Bed was uncomfortable.
Friendly staff and nice pool Uncomfortable springy bed. The far building was where we stayed and needs upgrading. The other parts of the hotel looked newer.
The hotel is a nice hotel. It's clean and the service is good and very friendly. Over all I will come back. I substract one star because the breakfast is only available after 7:30 am and I think that's too late. The choice of the breakfast is quite small, that is the thing what the hotel can improve. The bar closed to early in the evening.
The hotel was quiet, room is big enough and breakfast is actually very good. None, it was the perfect stay!
The rooms and facilities were great. The staff was professional and helpful. I've had better breakfasts at economy hotels. The food quality was very disappointing and not up to the standards I expected (given the cost and quality of the facility).
My sister and I enjoyed the suite! Plenty of room and the kitchen added an extra plus.
The breakfast was wonderful! The room was very cozy and the bed was comfortable. Good lighting in the bathroom and good water pressure. The old blower/heater unit on the floor,against the wall. Feels very 1970s!
Danielle and Heather at the front desk were very helpful and friendly. Overall the staff seemed very nice. I would go back.
The staff was very friendly. The room was big and well kept.
Room was clean and well maintained. Some breakfast items were above expectations while others were below expectations (is it possible to water down scrambled eggs...seemed like it). Too few staff speak or understand english. Advertised items (grab and go breakfast) did not exist, and given a run -around when I asked about it (last person in the chain said "no!"). Overflowing trash can in front of the hotel is an eyesore and sanitary issue.
The property is in need of some TLC or attention. I have stayed with Sonesta before but would not stay again if this was first experience with them. Bathroom had hair on the edge of tub and in the corner of bathroom - not reassuring that room was clean. The door to the bathroom didn't close all the way because the door frame was warped. Some very strong fragrance - perhaps room deodorized was so overbearing you could taste it. Dirty knives in the silverware drawer. Front desk didn't ask how the stay was or I might have shared this with them. Very disappointing stay
The staff was amazingly friendly--from the front desk to the breakfast crew to the room maintenance staff. Also, the location gave great access to major highways as well as Middlesex Turnpike (to get to the Alewife T station). It would be nice if they could refinish the metal in the elevator cabs. The rest of the interior decorations were fun and creative, but then you get into elevators that look abused and it took away from the overall effect.
The hotel offers large suites with friendly and green surroundings. As European, I don't like the fact that all breakfeast dishes are plastic and to be trashed (knowing that this is still common in the US...)
Friendly staff, clean and extremely comfortable room. This isn't the first time I've stayed here and certainly won't be my last! Nothing. Smooth sailing all around.
The room was very new, extremely clean and we would recommend staying here. It was a pleasure to find this hotel en route to our destination.
Appreciated the indoor parking as it rained the whole time we were there and the room was very comfortable.
The King size bed was comfortable and room was somewhat clean just a few dust spots Your TV's need to be updated and also the bathrooms
- when I checked out, I settled by a mean of payment different from the credit card used for reservation; I've had a problemon my credit card(double debit); the problem was solved by the intetvention of Booking - suggestion for who travels in group: the hotel, that is located at 18 km from the town, provides a shuttle that takes you to rhe train station in Woburn (it takes 20 mn by ttrain to go to town); bur, as the retutn train ti ket costs $12 per person, it' s betterto take the car and park iit near the Noeth Station
Room space Internet performance late, It is slow response.
The personel was very helpful in guiding us with our city tour. Easy in easy out to the highways and resonably priced for the comfort level it offers. I would say that the service at the restaurant could be fatser.
Being woken up at 7am on Sunday by fire alarms telling us to exit the building. Don't even know what but went right back in. No apologies or information upon check out.
THE POOL I guess! The customer service was the worst I had ever seen and I have been In hotels all over from mass to Florida Virginia south Carolina ext.I have been up and down the eastern sea board. So when me and my family get there the place looked ok so we gave it a chance. My kids like the pool so first day my wife bring my kids to the pool there r two ppl making out kissing and all over eachother so my wife ask the front desk if they could do something about it and they just ask them to leave the pool. So two minutes after my 7 yo and 1yo sees them kissing again. So my wife says something to the front desk they tell them to stop and didn't remove them from the hotel!! So later that night the two ppl got arrested cause enough ppl complained and nothing was done so the cops were called.they left. So I came back to the hotel and I was outside with my wife andshe was telling me what happened and my 7 year old son was standing with us and my son says daddy what's that smell I told him nothing go back inside. There was 5 guys outside smoking marijuana I told the front desk what happened and the guy said r they still out there I said no he said then what do u want me to do about it and I told him about the two junkies kissing in front of my kids and he jumped on the phone and the phone didn't even ring!! So I stood there for a few minutes and he acted like I wasn't there!! So I went back to my room.So the next day I left for work my wife told the management what happened and allshe said was he's new.so on the last day I was at the hotel I went to transfer money to my debit card and my account was minus 440 cause the hotel held 440 and then went back on my card and took another 440 for the room. So it put my account way overdrawn so I tried to ask the front desk management why they did that and the manager was very rude and said before I answer anything u need to book another night. So I went back and forth with my card and the hotel come to find out it was red roofinn fault so this whole thing got resolved late in the afternoon and the manager only thing the manager has to say is u need to book another night or u and yur family have to leave right now!!! I told her that after missing a whole days work cause of red roof i can't stay she told me u need to leave right now!! So that night me and my family slept in the car I have a one yo seven years old and a 10 yo and my wife had to sleep in my car until the next day!! So how was my experience at red roof inn?? It was the worst experience of my life!! I hope this helps
Pool Complementary breakfast No pen and paper in room Hardwood floor in room Had to walk past front door to get from pool to room. It was cold out.
Most everything was very good. The only real problem was the breakfast. It was not terrible but there was not enough seating and the staff had a hard time keeping up with replacing food and utensils.
Dirty and noisy place
The room itself was quite nice, and the beds were comfortable. We noticed that there were no bath towels and only one hand towel in the bathroom. We also noticed that there were remains of food left in the drawer of the dresser. I called and asked for this to be taken care of. They provided towels but left the food crumbs. I asked about towels for the pool and was told they were at the pool. There were none, so I had to call to ask for those. The pool was lacking clarity, but it was okay and my grandkids enjoyed it. The service personnel were mediocre. Would work on their own tasks before taking care of customer standing before them (me). The breakfast was very mediocre, and food most desired not replace. The "donuts" - (is that what they were?) were inedible.
The bed was comfortable, and the hotel was conveniently located near target and several decent restaurants. The pool that was advertised here, and on the site, was closed and there was no indication that this would be the case. I specifically chose the hotel for that reason. The hotel itself is one of those red neon-lighted places, and looks nothing like the picture. Very dingy and tired place. The water pressure in the showers was horrible, and the hot water lasted for a few minutes at best. The towels could use some serious fabric softener. The walls are extremely thin, so bring some ear plugs if you plan on getting any sleep at all. They charge you to use the safe, whether you use it or not, and you have to ask for the fee to be removed at the end of your stay.
your breakfast was great, Smoking area should have been in the back of the building. The odor in the entry way area was terrible. It seemed that patrons were hanging around the breakfast area and families or patrons who were going to eat couldn't sit in the area.
The location was fabulous for visiting downtown Boston. Even with a daily parking fee when we went downtown it was still cheaper than other options. The room was very modern and included a mini fridge. The breakfast was extremely disappointing. I know you don't stay somewhere for the breakfast alone but it really helps cut down on trip costs and this one did not even have cereal and milk.
Staff is friendly and quick. Rooms are clean and comfortable. Great value for the business traveler. Breakfast is very simple, hard boiled eggs, yogurt, bread, cereal, coffee, juice.
Value for money! Great room (Big and clean) and free parking & Wifi Elevators was a bit old and not always clean
It was very dirty and needs many repairs.
Very nice room. Comfortable and clean. Excellent price for location Staff was helpful Easy access to interstate and Boston. Heater was noisy No paper and pen in the room Breakfast could have used a few more items
Check in was a breeze. Beds and pillows were very comfortable and the towels were very soft, not like most hotels. Every time you took a shower the water would stop running two or three times and it took about a minute for the water to turn back on. On the first morning we called the front desk and they sent up a maintenance man extremely quick. He stated it was probably just air in the pipes, which was a valid explanation, except it happening everyday the four days we stayed there.
Facilities were modern and updated. Indoor pool and outdoor pool. The place looks like a castle. The carpet in our room needed to be vacuumed. The pools were both dirty, cloudy and had stuff floating in the outdoor pool. The cleaning staff didn't restock our towels and I had to request some from the front desk. We got they at 10:30pm.
Nothing Beds were horrible , the alarm clock went off at midnight and we had no hot water and no bath tub
All the amenities Bathroom shower could have been cleaner
The location is great. The staff was slow to respond to requests. They mistakenly gave me the wrong room. Not a big deal. I called the front desk to ask about getting into the right room. It took over an hour to correct.
The checkin & out was seemless & excellent since I was out at 0 dark thirty, Two things; there were only 2 creamers for the coffee pods. C'mon, only 2 creamers and one doesn't usually see this unitl it's time to make the coffee. the 2nd item was a notice that "maintenance" was going to be done on certain floors and guests could expect diminished services. Since I was on one of those floors I would have been terribly annoyed at loss of any services especially when paying for ALL services. Luckily I was out before "diminished services" such as low water pressure etc.. transpired.
Upon check in we had dirty tissues on floor, pubic hair in tub, my jacuzzi tub didn't work. Several calls required to get sheets for the crib . management didnt charge for room service to make ip for it. Beds were extremely comfortable. House keeping needs to step it up...should be spotless for the money you're charged.
Looked great from the outside, like a huge castle. Stayed for 3 nights & never got room service. Went to front desk on 2nd night to ask for towels since we had used all ours & they said that they didn't have any but would send some up which never happened. The next day they said that they were too busy to provide room service because the hotel was full & they were very busy.
Everything was awesome
Location is nice. Right off the highway and close to upscale mall. Need more selections in the longe. Didn't seem to care about upgrading elites.
Liked the room. Breakfast was very nice. Staff very friendly & accomodating. Convenient to hospital and loved the shuttle. Asked for a robe & extra blankets as my husband had surgery the day before & was cold. Staff brought them, but they were both so raggedy & torn that I almost hated using them. Seriously they need to be brought to the local shelter for dogs. Time to replace or don't offer them.
I loved the pool, hot tub, and sauna. It was so nice and relaxing. I particularly liked that it all stayed open until 11pm, because at so many hotels the hours are hard to use. 6am-11pm gave us plenty of time to take full advantage of the relaxing. The beds were very comfy. The services was nice. We had room service breakfast and the man who brought it was very nice and polite. The front desk helped us a lot by allowing us an extending check out due to a wedding we had to prep for. The fire place and wall of water in the lobby were beautiful. It is a great location. Peacefully situated but also close to a huge mall so you can get all sorts of food and anything you needed. The restaurant and room service in the hotel were very expensive. Luckily there is a mall down the street with much more affordable options. We went the the rain forest cafe and had fun. Other than that I really loved everything. It was a great day and just what we needed.
Everyone I encountered was helpful. After only 2 days staff were saying hello. Having a Starbucks set up in the morning was particularly nice. Dining in the restaurant was fantastic. Food very good. The facility is over priced for the suburbs. The rooms Do not justify the price.
Very nice lobby / restaurant area. Extremely comfortable beds. Inconvenient facilities and amenities in the room. Room had "budget"-grade fixtures and amenities (bathroom / furniture in room). Not pleased with that after paying for a premium hotel.
The cleanliness of the room was amazing. The decor was great. The staff was very friendly. There was nothing I didn't like.
Room is comfortable.. Good bed. Too noisy during the day due to current renovation. Had to change room, but still noisy.
Comfortable and quiet
good quality hotel with excellent services
Our room at this property had a serious ventilation problem which they acknowledged but made no effort to mitigate. The heavy odor of cooking bacon woke us each morning at 5am and did not immediately dissipate rather lingered in the room and hallways. The odor was strong and very offensive.
This hotel is so well maintained and spotlessly clean. Even though it's not a 5 star hotel it's large enough that it's well staffed all the time. Even when we had our "do not disturb" sign out in the morning our room was quickly cleaned when we were out in the afternoon. We were in town to visit our son and hotel staff were very helpful in accommodating our 2 young (age 3 & 6) granddaughters when they came to stay with us a couple of nights. Also the hotel was full of HS Soccer teams in town for a tourney and the hotel strictly enforced "quiet hours". I was very pleased with that! Also loved that the coffee maker is a Keurig. They don't furnish many pods and they were not my favorite brand, but there's a grocery very close to the hotel so we bought a box of our favorite brand and also a small carton of half and half and kept it in the fridge. We really liked having a fridge and a microwave in the room. We have special diet needs so we actually made our own breakfast in the room. Was fun to make popcorn for the kiddos and watch a movie with them before bedtime too! The hotel is so close to shopping! Burlington Mall is very nice. The indoor pool is large which is good but the maintenance staff does not understand that it's an INDOOR pool! When maintaining an outdoor pool the wind and sun deplete chemicals, therefore a lesser quantity of chemicals are needed indoors. Some people may believe that more chemicals = safer sanitation, but that's not true. I've been responsible for maintaining a pool and too much is just too much. Even with an outdoor pool if there is too much chlorine in the water you use large fans to lower the concentration (yes- wind, even from fans, removes chemicals from the water). The water was cloudy (it should be clear if chemicals are used appropriately) and also foamy which means too much fungi control chemical was used, which is very unfealthy. I bought goggles to protect my granddaughter's eyes, but they still had an itchy rash from the water, probably from the fungicide which not really needed very often indoors since direct sun is what causes fungi in a pool. An over chlorinated pool is not dangerous to your health, just unpleasant, but when the water is foamy and cloudy, that's very bad. I really wanted to prop all the doors open and set up some fans!
I like the atmosphere and everyone was very nice and it was quite too. I didn't like how small the bathroom was..I felt closed in, also didn't like that my room was next to an elevator.
a very short visit, great room!
just a very nice place- everything was wonderful just finding it in the dark, sign by the road would help
The shuttle drivers were extraordinarily friendly! Alfred mentioned that we were near Lexington and took me to all of the sights. He and the other drivers definitely helped to make my weekend stay awesome! The room itself was wonderful and very comforting to come home to each night! 5/5 would recommend.
The hotel was very good value,convenient to access,the staff was fiorst class and we enjoyed our stay. not applicable
The staff was very nice,we felt very velcome and it was nice to have the scuttle driving os to the mall .
Clean Accomadations came as a couple was given room with two twin beds said third party booking so they couldnt fo anything ?? there was no more king rooms Or queen beds im guessing
The building is a leed gold, which means green energy efficient building with great indoor air quality. The hotel staff was very professional and helpful. I would love to stay there again. The pool water was full of salt and chlorine.
From the time I walked through the door, I was the most important person standing in front of the agent. They made me feel like I had stayed there before. They made sure at everthing was taken care of. None
I had an extremely pleasant stay, and would absolutely recommend this hotel to anyone who is looking for an affordable option right outside of Boston that has exceptional customer service. I stayed here on a visit from FL to see my family, and wanted to enjoy the serene environment of Lexington as an escape from the city. Everything was flawless with our stay.
It was very different from the standard hotel looks, in that they are very colorful and the organization of the space and room is very unique. Definitely nice to see a hotel that is not the standard fare, especially outside of a major city. The king sized bed was pillow top and felt amazing. They had so many pillows on the bed that we had to move some off to a lounge chair. They gave out (free) bags of ice downstairs in the snack bar area instead of having an ice dispenser on each floor, which was another oddity, but we were ok with that. No complimentary breakfast, but there was an area where they served food if you wanted to order it for 24hrs. They have shampoo and body soap dispensers that are attached to the wall under the shower head. First time we saw that, and not sure if we liked it or not because it can be opened by guests and refilled, but it was better if you use a lot of shampoo and conditioner. They use Bliss products which was nice. Room was very well lit, with two separate overhead reading lights at the bed. Indoor pool was nice since it closed at 11pm. The water was a good temp but theres lots of chlorine in that water though. Overall a clean and neat experience at this hotel. I'd recommend it. Water pressure in the shower could be better. It didn't feel strong enough to wash away all the soap. Hard to get out of the parking lot of the hotel into the main road, as the stop light took about 8 minutes to change to green. Not sure if this may be a city street light issue, but they should probably have a better exit onto a main road. Bathroom could be a bit bigger as the fridge was underneath the bathroom sink.
The bar area, food was good, drinks we're good. The contemporary look was nice, overall great experience. The pool area was very small and extremely hot.
Very clean, modern and the staff was so helpful and sweet. Not a thing.
the staff were both kind and helpful
Really good service. I will stay again.
Comfortable and clean Needs a snack bar in addition to main restaurant . Something for quick bagel, muffin, donut in morning
They charged unwanted things for me . And no compline try break breakfast
Friendly staff premises very clean.Especially liked the welcome cookie..Breakfast room staff gave the start of your day a good buzz. Overall very pleasant!! The walk to get to the room, but then it is a big hotel.
The stay was great the service was outstanding i will definetly go back
Clean, well decorated, attractive, and comfortable room. Old tv without hd. Most hotels these days have flat screen hd. But this is not critical. Appreciated the wifi in the room at no charge None really
1) The business centre. It was very useful for me. 2) Breakfast was decent, but I think the team could be more friendly to a foriegner, by asking if they need anything....it would go a long way 3) I was surprised, that there were no bell boys. This really amazed me, when the front desk girl walked up with me...it was a lovely gesture...and I respect that a lot. 1) Wished there was more to do and see on the property 2) I was expecting a Suite, I did not get an answer when I had booked it and I did not know what it costs, as I wanted to stay in a Suite. 3) I would like more channels on the TV. 4) My booking done through www.booking.com had been in principle ignored. ie, I was first offered 2 separate beds and smoking option, I had to finally settle for smoking option as I wanted a king bed as per what I had booked!!
The room was comfortable and spacious. Fitness center although small contained equipment required to have a good workout, would like to have an additional elliptical machine. There was significant light leaking into the room around the door and windows affecting sleeping conditions. The blue led light on the alarm clock was intense and required I cover it with a towel.
Clean and professional; nicely appointed room; breakfast was fine. Pleasant and helpful staff. Good value for the money. No
stuff was helpful,if you missed anything at home (for shaving / shower etc) you can get it at the desk.
Staff was helpful and made great dining recommendations, complete with printed directions. The location was an easy commute to the venue we were attending in Cambridge. The room was spacious, clean, and decor was pleasant. Would have liked breakfast included.
They told me I did not have a reservation and it took me 30 minutes to get a room. First they told me they were sold out then they found one.
Friendly staff, recently renovated and clean rooms. Breakfast service personnel could have done better job.
Threadbare towels and sheets. Not the norm for other Courtyard Marriotts. Surprising given it's location in an Office Park.
As you would expect from a Courtyard, all was up to high standards. Enjoyable stay. Lack of free breakfast.
Free Internet access at the room Not to my recollection
Comfortable bed and very good breakfast with lots of choice. Swimming poo, was clean but a little small, Hard to find, well outside Billerica
Close to highway clean Some of staff was not nice
It was convenient for where we needed to be; we were able to get a reservation not that far in advance; the rate, although not an amazing bargain, was pretty competitive. Two issues we generally don't have with Marriott: First, we always request non-smoking rooms and floors, but this time there was a definite smell of smoke; if it wasn't from our specific room, it was certainly from the floor we were on. Second, my reservation clearly called for a king bed, but we were given a room with two smaller beds. Since we got there late at night, had to be up and out early in the morning, and just wanted to get to sleep as quickly as possible, we let it go, but this was not our best Courtyard experience. I am saying "yes" to "would you recommend this hotel," but "perhaps" would be a better answer, and I would recommend being very specific about the kind of room you want.
The comfortable room, the great staff and the value. I would consider staying there any time I need to. One elevator was out of service at a very busy time
Clean,beautiful room,great beds,friendly staff n/a
I like that it's secluded in a quiet area that you can feel totally relaxed...the rooms were spacious, well decorated and clean, the couch and bed, very comfy, the pool was not deep enough for adults but shallow enough for kids to swim in. I didn't like that the channels didn't have a guide menu to look at so I had to scroll them one by one...shampoo, conditioner and soap were provided but no toothpaste...I also didn't like going back and forth downstairs to the lobby to use the microwave. It would be nice if it was inside the room...Overall, it was a good and relaxing experience. I'd go back definetly
My wife and I spent our wedding night at Stonehenge in their premium suite, Venice, with a large Jacuzzi tub, fireplace, and spacious seating, in November 2013. We had a wonderful experience with Stonehedge, and superior service, and decided to return there this year for our one year anniversary. It was a quiet Thanksgiving night, but again the service was superb, the room in excellent condition, and this time we were able to better take advantage of the on-site facilities. At the pool, hot tub, and sauna complex at the spa, we were the only patrons, and enjoy the quiet swimming soak. The spa is small, with four rooms, but in the morning my wife had a Vino massage with their masseuse, who is extremely talented, and she had a great experience. At breakfast at the Left Bank restaurant, there were few groups at first the day after Thanksgiving, but arrived in numbers later on. We both had the three egg omelette with home fries and toast: it was delicious, with hearty thick cut applewood bacon, and filling for a high-class restaurant at a reasonable price. We left a good tip. It's definitely a place we would come back to you in the future should we be in the area or wish to reminisce. Just a few minor thing that could be improved: I had a music playlist prepared, but the music dock only excepted the old connectors for iPhones, not the newer. On the whole, as my wife and I discussed it, we found this to be an excellent place for an anniversary, luxurious, quaint, romantic. The king Jacuzzi rooms are extremely comfortable, with Sealy Posturepedic beds and comforters that make for an excellent nights rest. Tyngsboro Massachusetts is not a high octane destination, but for relaxation and a beautiful New England town, it is tops (after all, we were married here near the riverbank). All in all, the service of Stonehedge and staff was very high-quality, from servers to reception to spa stuff. All hoped to provide a good experience for us and their other customers. Thank you, Stonehedge for a memorable anniversary!
When I saw this gorgeous room I called the desk thinking I got a room that cost more than I paid! I had high hopes for a great breakfast, but the food was typical manufactured steam tray food.
It was a very comfortable, relatively inexpensive place to get away for a weekend with the kids. The pool is very nice, and the breakfast buffet is excellent. It is better situated for locations north of Boston than for city visitors, but quite close to the Burlington Mall stores, restaurants, and movies. Certainly quiet and a good value!
The pool!!! And the staff is very nice!!
Nothing Wrong price at check in . Did not honor the online price
It was very nice to have a complimentary breakfast included in the price
We specifically chose this hotel so we could get on the commuter line early in the morning. For what we paid, it was a great stay. It was very average over all. The beds were so uncomfortable and the shower was either burning hot or freezing cold. The breakfast was very cold so we ended up having to go out to eat.
I stayed four nights in the hotel I found absolutely nothing that bothered me or was out of place. The hotel exceeded my expectations. It's not luxury hotel but it provides you with luxury service. There's nothing I can possibly complain about it's just a great hotel for the price!
The clever combination of the restaurant.Breakfast part and lunch/dining part. Close to other shops etc. The sound of the elevator.Sounded like it needed maintenance.
The comfot and decor of my room. Close proximity to Boston. No transportation after 8:00 PM, although they advertised shuttle service until 9:00 PM
proximity to interstate poor choice of breakfast; room windows could not be opened