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Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
location for airport
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
friendly staff, convenient location
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Very convenient, great location to airport
Wonderful location. Reasonable range of meals at the Bar XIX and reasonably priced. Staff very friendly and excellent breakfast. The underfloor heating takes hours to react when you turn it up or down. Whole TV service crashed during the evening and didn't get fixed by the next morning.
We felt comfortable, valued as guests and the service and facilities were very good. In the main restaurant, on my birthday I was brought a special plate with champagne, which was a lovely touch. The information in our room said the main restaurant was shut on Sundays so we went to a place called the brasserie, whose sign said they were open until 8pm on that night, Unfortunately they said they were closing early at 7pm (it was 6.45) as they were short staffed and the said the main restaurant was in fact open, but fully booked. They did actually serve us in the end as we just wanted a quick light meal, so all was well, if a little annoying and confusing.
Very quiet and room was comfortable whilst being very close to the motorway network and Heathrow. The room very very warm despite windows being left open, also along way from breakfast restaurant.
being woken up by kids playing the pool early. voices echo and straight through into the room
Very quiet area - Hotel room very nice in comparison to the normal UK Standard
Quality and golf facilities Golf course was very busy
Our room was not told that a dinner jacket was needed for dinner
Excellent restaurant. Have used other facilities here in the past but not this trip. Mostly a golf/tennis country club, so busy every day with members It was busy with meetings when we were there and we booked late, so we were in one of the older accommodation units that are getting a bit tired. The newer units are nicer, the old ones need refreshing
bedroom was awesome / facilities good / staff effecient no
Relaxed surroundings The hotel claims, in the facilities information, to have a business centre that provides the use of a computer and suggests that guests do not bring their laptop but they do not have this facility.
very comfortable room, high standards, great service. Good facilities.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
the strict minimum!! 14 GBP for wifi
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
The food was great, and the service terrific too. Doors a bit scratched up.
Slick check in, very clean and comfortable
Nothing decor very tired, noisy
Close to the airport. Elegant in its own way. The rooms are a bit small.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Close to the airport The rooms was far too hot.
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
the quality of the breakfast bacon,beds very comfortable.Staff very accommodating and friendly. Would I stay again, only if I were visiting in the area. The carpets in the dining room could be replaced, they are not of the standardof a 3 * hotel, nor was the receptionist on duty when we arrived at 16.30hrs approx
big gap in bedroom window allowing cold winds to come in
Helpful receptionist who arranged a cab for us. Despite being nicely folded, one hand towel sported a lump of blue tooth paste, a bath towel had a brown stain and our non-smoking room smelt like an ashtray.
The views over the river and the bridge are beautiful. Great to watch the birds.
the room size and view
staff were very helpful rooms were clean & warm overall a very pleasant stay the buffet breakfast on the sunday was not very good food not hot
Our room was very comfortable, value for money and soneting very special was the large windows opening out on to the Thames complete with swans, moorhens. The reception staff were also very helpful with information on travelling around the area.
Large comfortable bed. Dissapointed with breakfast. not really hot -bacon disappointing and eggs rather rubbery.
That we were expected and booked in quickly. Although not part of the booking, the breakfast was disappointing.
the veiw from our window the price of meals
Friendly staff, air conditioning in room and nice food!
Good friendly relaxing and helpfull athmosphere.
Good food, nice room, well insulated from traffic. Breakfast staff seemed unable to cope, lack of attention to detail, had to get cutlery and cruet from other tables one's self. Decided this was due to staff shortages. Have stayed in many hotels over the country, any shortcomings are always in the restaurants, the Crown was no exception (sadly). However, would be very suitable for one night's stay, we stayed three.
Excellent service and a nicely put together luxurious room. Good parking.
the staff were very friendly and the service at the restaurant was fabtastic. We would choose Crown Hotel again.
The staff were very polite and helpful. The room was lovely and clean. Pleasant atmosphere and the grounds surrounding the hotel was beautiful.
Breakfast was quite nice apart from the sausages. There was a party and was very noisy, music very loud.Sausages at breakfast were horrible and the food and drinks in the bar were very expensive. (Ordered Chicken with sauce at £15.95, had to pay extra for chips as this dish didn't come with anything - no veg or chips)????
The room was very nice indeed, the bed was very comfortable, excellent location for a stay over after a day at Thorpe Park
Close to amenities and Thorpe Park. Very friendly and helpful staff, lovely breakfast. Some confusion at the start with our room but sorted straight away with no problems. Enjoyable stay thank you I felt the suite we stayed in, although private and a great size needed some TLC, maybe some updating, didn't truly reflect the pictures, but comfortable never the less.
Great location and staff were really nice N/A
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Staff attention to detail, quality of room and location
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
The food at the restaurant was excellent - a fantastic meal.
clean, modern and comfortable
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
Convenient for our touring itinery.
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Early check in after a long haul flight was not possible
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
excellent facilities. main restaurant closed. drink and mini bar prices too high
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
The size of the room and the Hotel's location poor service at the restaurants
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
First class all the way Limited menu selectin in the sports bar
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
It was a lovely weekend break. The only very minor issue we had was that the tv remote control didn't work but apart from that, everything was perfect No bad points
Very well situated not too far from London the food was not particularly fantastic
The room was very comfortable, clean and quiet. More choice of seating for eating my bar meal would have been nice. The hot drinks made in my room tasted awful - the kettle?
A very grand hotel but had a very cost feel. We will definitely be going back
drinks at bar were a bit expensive
Grounds and location Checkout was slow on the Saturday morning with only 1 receptionist on duty and queues were forming; Also the Duty manager walked past twice and did not recognise there was a problem with people queueing
Not much Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.
Good location for an overnight stay near Heathrow airport. Good breakfast and dinner buffet. McDonald is across the street. Transportion to the airport via Hoppa shutle (LB 4.50 each way). Walk is 5 minutes to frree city buses to the airport .
Beds were already arranged to accommodate my booking no issues, good comfortable beds and good food. I thought I had booked breakfast with this reservation but that turned out to be extra
A bed to sleep Old hotel needs updating
The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly. False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.
Good sized room Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.
Nothing Dirty and unfriendly staff
Being so close to the airport was convenient since I had a early morning flight. There wasn't free wifi and access to public transport wasn't very convenient.
Great Value for money!
Wow it was a fantastic hotel and such value.
Friendly, attentive staff, who had local knowledge.A welcoming bar, with a good range of quality bar meals to support the restaurant.
Very friendly staff They did not give me the executive double room that I booed. Finally they charged me less as a normal double room
Spa and pool facilities were excellent. Good breakfast. Nice location. We booked two executive rooms. One was very nice but the other was disappointing and in need of a makeover.
This is the second time we have stayed at this hotel. It is out of the way but castle can be easly reached by car. We like to walk so walked to castle which took about two hours.Breakfast was nice.
staff and decor and spa very noisy.
the beautiful location, the general ambiance of the hotel and the lovely breakast, also the convenience of easy parking the room was rather small and dark
Peaceful surroundings, good old fashioned service
Proximity to Ascot races The size of the bedroom.. very small for 2 people. Also the bathroom did not have a bath.
It is relatively close to the airport. It is very quiet. It has easy access to public transportation.
Exceptionally clean, comfortable and well appointed for Heathrow The resturant is a get it from a vending machine & microwave it yourself as mentioned but not great choice to say the least. the bar is limited at best when it is staffed.
It's a nice clean Hotel. Hotel is in middle of no where. Although its still close to Airport but more firther away than other hotels. Dont get confused between Arora International and Arora Park.
The rooms had good quality beds and the external noise (heathrow airport) was not intrusive. The resturant was poor. The English breakfast tasted of Indian Cuisine and was over priced. The main menu was in reality limited to Indian food however was reasonable quality. Again it was over priced however.
Two small gripes...1)some shoe cleaning wipes would have been appreciated 2)Please stick a 'Lift lid' label on the kettle cupboard.I got grumpy when I learnt I had to read a room operating manuel before I could heat a kettle!
the bedroom itself food and service
Friendly staff. Clean room. Plenty of hot water, good shower. Swipe Card that took on average 8 goes before registering. Soft bed leading to backache. No biscuits in room. No restaurant.
Hotel was clean and comfortable and the staff were lovely. No complaints at all.
I found the lack of facilities ridiculous for a 4 star hotel. Surely, due to the lack of amenities in the local area, the restaurant should have had more than vending machine food as an option?! My room was dirty and I have come away with bed bug bites. It's a shame as I have stayed at other Arora hotels and have had excellent experiences.
No instructions were given on use of room card to activate the lift. The checking in staff were not competent of the use of the computer. No instructions were given or displayed on how it was necessary to lift the top off the cupboard to make the kettle work
Cleanliness of room N/A
I thought the reception into the hotel was excellent, the staff were very helpful and polite. The room was well appointed, comfortable and very clean.
Close to the airport, quiet, well cooked breakfast, excellent Italian restaurant far too expensive for a transit hotel, no warmth, bereft of human kindness in architecture and facilities, matress well worn, so poor nights sleep before travelling, need a second mortgage to buy food and especially drink
Overnight stay at Heathrow, prior ot flight
The location, the services. And we really like the casual coziness of the Barhemia lounge and cafe. We always enjoy relaxing there, watching tv with food and drinks.
We only had a overnight stay in the heathrow Marriott so none of the above catagories apply, Nevertheless our short stay was very comfortable, and I would not hesitate in recommending this hotel
The Execuitve Lounge was very small and uncomfortable and certainly not worth paying for an upgrade to get use of it.
Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool. Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.
The bed was extremely comfortable and the room was quiet despite being located across the street from the hotel. n/a
Family room was offered hence we could stay in the one room as a family. Price of the restaurant