Chertsey Hotels

being woken up by kids playing the pool early. voices echo and straight through into the room

Very quiet and room was comfortable whilst being very close to the motorway network and Heathrow. The room very very warm despite windows being left open, also along way from breakfast restaurant.

The views over the river and the bridge are beautiful. Great to watch the birds.

Helpful receptionist who arranged a cab for us. Despite being nicely folded, one hand towel sported a lump of blue tooth paste, a bath towel had a brown stain and our non-smoking room smelt like an ashtray.

big gap in bedroom window allowing cold winds to come in

staff were very helpful rooms were clean & warm overall a very pleasant stay the buffet breakfast on the sunday was not very good food not hot

the quality of the breakfast bacon,beds very comfortable.Staff very accommodating and friendly. Would I stay again, only if I were visiting in the area. The carpets in the dining room could be replaced, they are not of the standardof a 3 * hotel, nor was the receptionist on duty when we arrived at 16.30hrs approx

That we were expected and booked in quickly. Although not part of the booking, the breakfast was disappointing.

Nothing decor very tired, noisy

Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.

the strict minimum!! 14 GBP for wifi

Close to the airport The rooms was far too hot.

Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.

Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.

More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none

My wife needed to see a GP and they quickly called one out for us. They were very helpful.

Close to amenities and Thorpe Park. Very friendly and helpful staff, lovely breakfast. Some confusion at the start with our room but sorted straight away with no problems. Enjoyable stay thank you I felt the suite we stayed in, although private and a great size needed some TLC, maybe some updating, didn't truly reflect the pictures, but comfortable never the less.

Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.

Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.

Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.

Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.

Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money