Chester Hotels

Clean the bathroom and carpeting and wash the sheets.

OK for quick stay. Bad neighborhood No where to go within walking distance Cheap towels Crappy breakfast

First off, the hotel itself did not look that bad from the lobby. Once you walk in the room it is disgusting all the tiles on the ceiling are water marked the wall paper is peeling and the bed looked crusty and old. The safety of the place wasn't that great either. I immediately went down stairs and told the front desk of my displeasure. They told me they can't refund my money but give me another room. Me and my girlfriend decided to give it a try but ultimately it was just as bad. The smell of this hotel was also disgusting as well. I immediately left without a refund, when I contacted kayak about some type of refund they told me they would give the hotel a call and it turns out they do not answer your call. Been trying Wyndham corporate for days now and still no answer. It is unbelievable how this place is even open. Thank god for the red roof plus down the street.Do yourself a favor do not stay here.

Not much.... Very difficult to find the hotel on a rainy, dark night like we experienced. Located close to a seedy part of town. Hallways and rooms had carpeting separating from walls, and bathroom had tiles missing and loose. I wouldn't recommend this hotel to anyone.

The flat screen tv. It's a good hotel if you are looking for a cheap room in that area, but don't expect it to be a 4star hotel because it's not The fridge in the room wasn't working. I told the man at the front desk and no one did anything about it.

The front desk service was very rude over the phone. She did not have good customer service at all, didn't have my reservation ready after all the confusion I had to pay to check in early which I think should have been free since I had to go through so much.

Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.

Staff so rude. Since arrived to the airport I called for shuttle, waited for 30 minutes, the driver (Kyle) was so rude, no manners, no polite, no even good morning, was the more rude person I never meet. When I tried to check in I knew I was early, bu the FD agent Renee was also the most rude person, she never let me talk and directly told me that i have to pay 50 dollar to check in early, I asked her for the name of the manger and she gave the name on a piece of news paper and she told me that she can write the manager last name because was to long. Her attitude was complete out of the standard. Being HR Director for more than 8 years of Hilton;s hotel brands these employees need a training and understand what is customer service skills. They don't have at all. I called later to ask for a menu to buy a food, I can't believe she never mentioned to me that was a restaurant at the hotel, don't even mentioned (sell) her own restaurant, I bought the more horrible food because Renee didn't have the skill to treat and/or inform a guest properly. I expected reasonable treatment nothing else, but was the most horrible experience I had. Was no representation from the Brands either for the management company what is one of the most respectful company. So sad But I would never go back to that property, and either recommend, I have a group of people going soon for a wedding to Philly but will be so embarrass to recommend that hotel.

low cost near airport The Booking.com reservation did make it through to the hotel - we were lucky that the hotel had room.

Good value for your money. The toilet didn't work and the bathroom was very small.

I found a bed bug in the bed, which we were laying in. Brought it to the front desk attention and received nothing back from them. No apology, phone call, Nothing! I've been trying to get my money back since and no help with that either.

Excellent value. Friendly staff. Most of facility is closed for renovations. Used by airline personnel for overnight stays. Regular shuttle bus to nearby airport and easy access from airport to downtown Philadelphia. No food outlets within walking distance, although snacks from on-site vending machines are available during renovation. Renovation will not be completed until well into 2011.

Clean room No elevator room on third floor donuts were Continental breakfast

The veiw How I asked for early check in told it was a $20 fee .. Check in is at 3pm I asked for 9 am and was ok'd by front desk in advanced .. Got down at 730 am (it's a 5 hour drive) so ya we were beat .. Front desk told us they wouldn't have anything for a couple hours .. Fine .. They allowed us to enjoy breakfast and 1030 I again asked for early check in as we wanted to nap before our day we had planned .. Still no room so we found something to do in the area .. At 1230 we went back and asked for a room still nothing .. Luckily we are pretty laid back people so with out a fuss we went and got ready and brushed out teeth in the truck .. Not ideal being as tired as we were coming from mass . But we made the most of it and enjoyed the Philadelphia zoo .. And finally at 430 we got a room several hours past was told we could check in .. Customer service was extremely poor you could tell know one really cared at all seeing how every time (3-4) I went to the front desk they took my number and said they would call me when the room was ready .. Needless to say I never even got a call so rude. And room service people were everywhere and said 11am was check out ..ridiculous I wouldn't stay again

The room I booked was not clean. The cleaning person was cleaning it while I was checking in. She didn't change the bed sheet, she was not even clean the bed since I found a lot of hair on the bed and on the pillow sheet. One of the body towel was dirty, it has few black spots on it so I just threw it on the floor to let them know in the morning to wash that towel.

Don't know< I never made it to the room. Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.

Everything. There were drug paraphernalia in the room, including a pot pipe.

Location Room was not exactly clean and bed covers were disgustingly dirty. Asked for new ones and they were also unclean/stained. Asked for more towels as they were also dirty/stained and we were told if they had any left they would bring them. Needless to say they did not bring any! No water pressure in shower.

the staff was good the room seemed not to be ready for occupation. the towels were dirty and the comforter was stained.

It was the only available hotel anywhere near Philadelphia. The fact that it had a vacant room was the only thing I liked about this place. It wasn't La Quinta Inn. It was a Comfort Inn. There was no sign outside. They had taken down the Comfort Inn sign and hadn't replace it with another sign. Hard to find entrance from the road. Most of the time there was no one at the front desk. We couldn't even check out because there was no one working at the desk, so we just left our keys on the desk. The room looked nothing like the photo above. Terrible experience. Do not stay there.

The mattress was comfortable and the air conditioner worked. The staff member running the breakfast was nice and worked very hard. The hotel is run down and not clean. They clearly need more cleaning staff and better equipment. The hotel basically failed to meet minimum Comfort Inn standards.

The location Neve to return, smells bad, bed sheets old and overuse, same with towers. No microwave, no refrigerator, completed mess

won't recommend An Indian run motel. Pros: The room was good at first glance. (But just at first glance) And breakfast is included. (Cereal/bagel/bread/small muffin and juice/coffee. Nothing else. But you can't expect more for this price) Cons: But after we settle down we found bath tub was blocked. And some dirty water was there. Towel wasn't clean. There are dirty spots on both beds’ sheets. We are not picky persons. But we have to say it's the worst place we have lived. Moreover, we booked a room for $55 + tax. So I thought it was tax included when staff asked me to sign a $59 bill. But I just found out we were charged $59 + tax in total in my credit card bill.

The price was good and the location was close enough to the airport. The free Wi-Fi in the rooms was not working. The computer in the office was so slow that we gave up trying to use it to check in for our upcoming flight. There was a free van to the airport. We scheduled for 8 AM. At 7:30, the van apparently left with someone else, but we were assured that the van would be back in time for us. It was not back, so we had to make alternative plans to get to the airport. We would have been happy to take the van at 7:30 if that had been proposed to us. So I would recommend this motel only if you don't need computer access or a van ride to the airport. Other things were fine.