Chester Hotels

Staff

Nearby neighborhood.

The staff was extremely accommodating and friendly. We stayed at this hotel due to a flight being cancelled. I called the hotel to have their shuttle pick us up at the airport. Cheryl from Best Western answered and was very quick to respond and send a driver. She even called me when they were close to arriving. the shuttle drivers are also super friendly. The next day our flight wasn't leaving till 9pm so we needed to spend the day in Philadelphia. We checked out at 11am however the woman working the front desk that morning offered to hold our bags for us and have the shuttle drive us to the train station to hang out the day in the city. They then picked us up to get our luggage and brought us to the airport that night. Excellent experience. Nicest staff i've ever dealt with at a hotel.

Not much....

Very difficult to find the hotel on a rainy, dark night like we experienced. Located close to a seedy part of town. Hallways and rooms had carpeting separating from walls, and bathroom had tiles missing and loose. I wouldn't recommend this hotel to anyone.

The night desk clerk, Nick, was very helpful and accommodating. The common areas and rooms were serviceable and clean. Airport shuttle was prompt with plenty of departure times. Yes it is an older hotel but overall good value for the money. The staff, housekeeping, front desk and shuttle drivers were all very friendly and helpful.

The ammenities, ie: fitness room, laundry, ice provided on all floors. Housekeeping did a great job in tidying up our room daily. Fresh towels!

Waiting for the elevators. slow...

When we arrived after 4:00 pm our room was not ready.

the staff were friendly and the facility was clean.

we could have done with porter service as luggage was heavy and luggage trolley was hard to maneuver.

Greg, the shuttle driver, was great.

The "non-smoking" room stunk of smoke.

Room had hairs in the bed which were not from us and my husband and I were woken up multiple times by the people staying next to us. They made it very clear they were taking pain killers and partying in their room. The female got locked out of the room and for an hour and 45 minutes she banged on the door and the window which was totally disrupting to everyone around not to mention she was cursing up a storm. My husband and I would not recommend this hotel to anyone and were completely disgusted being there!

We were there when a load of kids were staying. Not sure if they were spring breakers or what. The place was a giant loud party spot all night and day! Staff did Nothing to handle this! Nothing! They were running up and down the walk ways drinking and yelling. Beating on the wall in their room etc... Worst motel stay in my life. Mentioned this at check out. Everyone in the lobby agreed and the management didn't apologize at all. Let alone offer any type of compensation to get us back. She acted as if if was they norm there.

ROWENA DID HER BEST AND THE WOMAN WHO ATTENDED TO MY ROOM WAS WONDERFUL-- RM 158 QUALITY INN. UNFORTUNATELY I STAYED FOR 2WEEKS. GIVEN THE CONDITIONS I SHOULD HAVE GOTTEN A DISCOUNT.

The shuttle driver was on the phone each time I took the short ride to PHL. The Quality Inn room 167 has mold and mildew in the bathroom and I showed the Manager . The laundry facilities are old. Unfortunately I had to stay there for 2weeks. The restaurant and Chinese food was horrible

Econo Lodge took responsibility and booked another hotel when the room we booked was not available.

Econo Lodge did not have the room we booked available upon arrival.

the night stand had some kind of food crumbs all over it when we checked in. the ironing board would not close or fold back up. it was okay.

Beds were very uncomfortable, sheets and comfort were old and smelled. Room was small and cramped.

You can easily hear through the thin walls - all discussions from nearby rooms were heard

Staff is very professional, both front desk and house keeping. Would recommend it to all.

The staff was very friendly, professional and attentive. I especially enjoyed the breakfast and the attendants in the breakfast area were constantly checking on me and the other guests as well as making sure that the breakfast items were fresh and replenished. The hotel was clean, comfortable and quiet. A good overall value and about half the price per night of similar hotels in the downtown Philadelphia area...plus parking was free.

The location is in a small town...there's a Wedy's, a Wawa gas station, a pizzeria and a small plaza within a short 2 min drive. Besides that you have to jump on the highway or drive 15 to 20 min to find much else. Not a big deal for me as the price was a great value for what I got.

Leaving

My back still hurts 3 days later from the poor quality mattress, breakfast was pink sausage and Cheerios, not a continental breakfast at all, and pillows were about 12'x12' square, very small. WILL NEVER STAY THETE OR RECOMMEND TO ANYONE.

Price, location and clean

Dirty toilet was broken

Toilet didn't work

Our room had live cockroaches. Man working at desk did not even apologize. We asked for our money back so we could go somewhere else for the night. He apparently didn't know how to do a refund. I am still trying to speak to someone, but it was awful

The location

Neve to return, smells bad, bed sheets old and overuse, same with towers. No microwave, no refrigerator, completed mess

I liked nothing there

The holes in the wall and doors, the smell, old tv, dusty, just very old looking

The room was less than ok

The place is a dump if your a working guy trying to get by for a week it would do

I liked the eclectic artful environment. Attention to detail. Very clean and comfortable. It felt like you were in your own home not some else's. Very relaxing!!!! Amazing breakfasts! Judy and the two pups are very welcoming! A lot of history in this converted stone barn from the 1700's.

It's a BnB, not the Marriott in Springfield, PA so there wasn't an iron in the room but they provided one. No negatives!

The staff of the hotel were so helpful. They were courteous and very accommodating. Some of the nicest people I have met. I would return to the hotel just for them. Super friendly and made sure I was comfortable. Awesome people.

Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.

The communications room only had two computers. Only one of them worked. When I called the hotel to confirm my reservation, there was non. You people charged me for something I did not get. Fortunately, there was a room available. I will never book with you people again.

That's what we call spent money for nothing it's a horrible night seems a 1900 building very old and dirty

The veiw

How I asked for early check in told it was a $20 fee .. Check in is at 3pm I asked for 9 am and was ok'd by front desk in advanced .. Got down at 730 am (it's a 5 hour drive) so ya we were beat .. Front desk told us they wouldn't have anything for a couple hours .. Fine .. They allowed us to enjoy breakfast and 1030 I again asked for early check in as we wanted to nap before our day we had planned .. Still no room so we found something to do in the area .. At 1230 we went back and asked for a room still nothing .. Luckily we are pretty laid back people so with out a fuss we went and got ready and brushed out teeth in the truck .. Not ideal being as tired as we were coming from mass . But we made the most of it and enjoyed the Philadelphia zoo .. And finally at 430 we got a room several hours past was told we could check in .. Customer service was extremely poor you could tell know one really cared at all seeing how every time (3-4) I went to the front desk they took my number and said they would call me when the room was ready .. Needless to say I never even got a call so rude. And room service people were everywhere and said 11am was check out ..ridiculous I wouldn't stay again

Everything. There were drug paraphernalia in the room, including a pot pipe.

Don't know< I never made it to the room.

Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.

everyone was super nice. great place. very comfortable.

nothing

Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay.

Bed was a little soft for one adult male.

I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am .

I liked everything.

Lovely hotel, very clean. Hotel staff were absolutely fabulous. The 24 hour shuttle was a life saver and all the drivers we had were fantastic. Definitely recommending this hotel and staying here next time we're in Philly. Thank you

Easy to get to from Airport and Downtown Philly.

It was in a terrible neighborhood. A hotel in a neighborhood like that should have a restaurant/bar inside. The dining options in that area around there were despicable.

The location was in a semi-residential area & handy for airport stopover. The king size bed and pillows were excellent. Loved microwave & fridge in room. Breakfast selection was great & staff attended breakfast area well.

Paint & carpet were dingy, but room linens and fixtures were clean.