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cleanliness and customer service Could use more towels and tissue facial tissue
The location is convenient Staff was friendly Breakfast was decent Bathroom of my room had dust everywhere. I had no towels to dry off from shower, only a face towel. Didn't realize until I was in shower and it was too late to call desk. There was a mop propping up the soap dish in the shower. When ever someone used the stairwell, which was actually down the hall, the floor shook and it was loud. Demonstrates that the structure was poorly built, my guess is a lot of wood and not enough concrete/masonry.
The staff and shuttle drivers were friendly and helpful. The airport shuttle was very convenient and there was a Seven Eleven market right next door. It was also very quiet! Well equiped room with microwave and fridge. The room was dated and so didn't appear as clean as I would have liked.
The staff was extremely accommodating and friendly. We stayed at this hotel due to a flight being cancelled. I called the hotel to have their shuttle pick us up at the airport. Cheryl from Best Western answered and was very quick to respond and send a driver. She even called me when they were close to arriving. the shuttle drivers are also super friendly. The next day our flight wasn't leaving till 9pm so we needed to spend the day in Philadelphia. We checked out at 11am however the woman working the front desk that morning offered to hold our bags for us and have the shuttle drive us to the train station to hang out the day in the city. They then picked us up to get our luggage and brought us to the airport that night. Excellent experience. Nicest staff i've ever dealt with at a hotel.
The woman at the front desk when I checked in was PHENOMENAL! Smart, proffesional, accomodating, efficient. I liked tre business center so I could print my boarding passes. The room smelled a little musty, nothing the ac didnt fix. Beds were very comfortable and I slept great 24 hour airport shuttle, the driver was prompt and professional The neighborhood is a bit questionable, but since there is a Police subsation we trusted it was okay to park the car overnight.
Antwone was the front desk clerk and he was more than hospitable. After a long day of having my travel plans interrupted by the Pope's visit and the lack of communication with US Airways, Antwone patiently answered the phone and provided any comforts needed at the hotel. Being offered bagels at midnight and getting a call asking if I wanted a wake up call was better than being at Grandma's house. Shuttle service took a long time
Clean the bathroom and carpeting and wash the sheets.
OK for quick stay. Bad neighborhood No where to go within walking distance Cheap towels Crappy breakfast
The staff here is amazing. I've stayed here several times and they know me by name. Everyone is very friendly and they make me feel like a friend more than just a guest. The beds for me are very comfortable. I assume it would depend on what you prefer. I like that there is a grocery store right down the street, a seven eleven attached to the property and it's a short drive into the city. Rooms are equipped with a microwave and frig, breakfast has a nice assortment for a free hotel breakfast. Parking is free. I don't dislike anything per say, I just wish there was a pool on the property.
Staff Nearby neighborhood.
dirty, old, cokroaches in bathroom and bed... looked like a horror movie. Terrible! very dirty...
The night desk clerk, Nick, was very helpful and accommodating. The common areas and rooms were serviceable and clean. Airport shuttle was prompt with plenty of departure times. Yes it is an older hotel but overall good value for the money. The staff, housekeeping, front desk and shuttle drivers were all very friendly and helpful.
Nothing Run down
First off, the hotel itself did not look that bad from the lobby. Once you walk in the room it is disgusting all the tiles on the ceiling are water marked the wall paper is peeling and the bed looked crusty and old. The safety of the place wasn't that great either. I immediately went down stairs and told the front desk of my displeasure. They told me they can't refund my money but give me another room. Me and my girlfriend decided to give it a try but ultimately it was just as bad. The smell of this hotel was also disgusting as well. I immediately left without a refund, when I contacted kayak about some type of refund they told me they would give the hotel a call and it turns out they do not answer your call. Been trying Wyndham corporate for days now and still no answer. It is unbelievable how this place is even open. Thank god for the red roof plus down the street.Do yourself a favor do not stay here.
Not much.... Very difficult to find the hotel on a rainy, dark night like we experienced. Located close to a seedy part of town. Hallways and rooms had carpeting separating from walls, and bathroom had tiles missing and loose. I wouldn't recommend this hotel to anyone.
The flat screen tv. It's a good hotel if you are looking for a cheap room in that area, but don't expect it to be a 4star hotel because it's not The fridge in the room wasn't working. I told the man at the front desk and no one did anything about it.
Felt clean. Price was reasonable. Convenient. Food at restaurant in house was terrible. Limited counter space in bathroom. Strong electrical smell in elevator.
Good overall! Long Walk Hallways
location to airport Feather pillows are terrible
I had trouble checking in because i reserved online 1 hour before bu,t the staff was very helpful and the rooms were very clean and smelled clean and the hotel was not noisy wich was good.we had a very good night of rest. breakfast not included, for the price we paid breakfast had to be a most and that alone is the reason i will never come back, there are similar options available with breakfast included it is unacceptable th e hotel is not cheap and it should act cheap.
The front desk service was very rude over the phone. She did not have good customer service at all, didn't have my reservation ready after all the confusion I had to pay to check in early which I think should have been free since I had to go through so much.
We get early check-in without any problem, Font desk staff well come with smile, We had AC problem in start and i call front desk and technition come in a few minutes and fixed it. My overall experience is great and i recommend this hotel. Location is close to airport and 15/20 minutes away from phildelphia downtown.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
Staff so rude. Since arrived to the airport I called for shuttle, waited for 30 minutes, the driver (Kyle) was so rude, no manners, no polite, no even good morning, was the more rude person I never meet. When I tried to check in I knew I was early, bu the FD agent Renee was also the most rude person, she never let me talk and directly told me that i have to pay 50 dollar to check in early, I asked her for the name of the manger and she gave the name on a piece of news paper and she told me that she can write the manager last name because was to long. Her attitude was complete out of the standard. Being HR Director for more than 8 years of Hilton;s hotel brands these employees need a training and understand what is customer service skills. They don't have at all. I called later to ask for a menu to buy a food, I can't believe she never mentioned to me that was a restaurant at the hotel, don't even mentioned (sell) her own restaurant, I bought the more horrible food because Renee didn't have the skill to treat and/or inform a guest properly. I expected reasonable treatment nothing else, but was the most horrible experience I had. Was no representation from the Brands either for the management company what is one of the most respectful company. So sad But I would never go back to that property, and either recommend, I have a group of people going soon for a wedding to Philly but will be so embarrass to recommend that hotel.
It's location to the airport. The dated and aging furniture and bathrooms. It would have been nice to know cost of extended parking before making my reservations. And having the airport shuttle run for 24 hours and not limiting it to only limited times.
Checked in on-line. It was easy and convenient. The staff was helpful and efficient. We only stayed for one night, but would stay again in the future when we fly to Florida. The price was excellent; everything clean and ready. Can't think of anything. Our stay was very brief.
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
Nice hotel, well kept, clean, nice staff, plenty of parking, several restaurants within walking distance.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
Room had hairs in the bed which were not from us and my husband and I were woken up multiple times by the people staying next to us. They made it very clear they were taking pain killers and partying in their room. The female got locked out of the room and for an hour and 45 minutes she banged on the door and the window which was totally disrupting to everyone around not to mention she was cursing up a storm. My husband and I would not recommend this hotel to anyone and were completely disgusted being there!
The bed was very comfortable and we really enjoyed the shower it had great water pressure unlike most hotel showers no
We were there when a load of kids were staying. Not sure if they were spring breakers or what. The place was a giant loud party spot all night and day! Staff did Nothing to handle this! Nothing! They were running up and down the walk ways drinking and yelling. Beating on the wall in their room etc... Worst motel stay in my life. Mentioned this at check out. Everyone in the lobby agreed and the management didn't apologize at all. Let alone offer any type of compensation to get us back. She acted as if if was they norm there.
low cost near airport The Booking.com reservation did make it through to the hotel - we were lucky that the hotel had room.
Good value for your money. The toilet didn't work and the bathroom was very small.
I found a bed bug in the bed, which we were laying in. Brought it to the front desk attention and received nothing back from them. No apology, phone call, Nothing! I've been trying to get my money back since and no help with that either.
Nice staff, relatively clam linens,clean bathroom Filthy uncleanable carpets, smell and accrual vomit on nightstand and carpet, horrible loud AC unit.
When we arrived after 4:00 pm our room was not ready.
The ammenities, ie: fitness room, laundry, ice provided on all floors. Housekeeping did a great job in tidying up our room daily. Fresh towels! Waiting for the elevators. slow...
The room was very nice, clean and cozy. Woke up to no hot water in my room. Called the front desk and they sent up the maintaince person who had to check the boiler. They then proceeded to tell me they could not refund my stay because I made reservations off of expedia? Being inconvenienced already by not having hot water to shower for the day, I did not recieve a call back after checking out for accommodations
I was woken up by loud yelling multiple times every night...
That's what we call spent money for nothing it's a horrible night seems a 1900 building very old and dirty
Convenience to airport. Pleasant surroundings. Nothing.
Excellent value. Friendly staff. Most of facility is closed for renovations. Used by airline personnel for overnight stays. Regular shuttle bus to nearby airport and easy access from airport to downtown Philadelphia. No food outlets within walking distance, although snacks from on-site vending machines are available during renovation. Renovation will not be completed until well into 2011.
Clean room No elevator room on third floor donuts were Continental breakfast
The veiw How I asked for early check in told it was a $20 fee .. Check in is at 3pm I asked for 9 am and was ok'd by front desk in advanced .. Got down at 730 am (it's a 5 hour drive) so ya we were beat .. Front desk told us they wouldn't have anything for a couple hours .. Fine .. They allowed us to enjoy breakfast and 1030 I again asked for early check in as we wanted to nap before our day we had planned .. Still no room so we found something to do in the area .. At 1230 we went back and asked for a room still nothing .. Luckily we are pretty laid back people so with out a fuss we went and got ready and brushed out teeth in the truck .. Not ideal being as tired as we were coming from mass . But we made the most of it and enjoyed the Philadelphia zoo .. And finally at 430 we got a room several hours past was told we could check in .. Customer service was extremely poor you could tell know one really cared at all seeing how every time (3-4) I went to the front desk they took my number and said they would call me when the room was ready .. Needless to say I never even got a call so rude. And room service people were everywhere and said 11am was check out ..ridiculous I wouldn't stay again
Cleanliness of rooms and facility
Room was clean and comfortable. Staff was friendly and helpful. Due to renovations being made, it was a little confusing finding the hotel office. Worth the trouble, though.
Absolutely nothing!!! Smelled terrible. (so bad you can't sleep) Loud noises at night. Hot water took 15 minutes to heat up. Had to check in behind a bullet proof window for the security of the "concierge" Hair in the sink (not mine).
My room door would not lock in the morning, I was in a hurry to get to a funeral. I complained to the manager and he made me pack up and move out of the room. He said he would have a room for me when I got back from the funeral, I went to the funeral and when I got back I was given another room. However, the room had not been cleaned from the previous customers. Dirty sheets, towels etc., I had to wait till someone could come clean before I could unpack. Totally terrible and I can't believe that they charged me full price and not offered anything for all this trouble.
Location Check in was 3 hrs late, the guy at the desk was beyond rude and had no idea what he was doing. Our first room was filthy and the heater didnt work, it was an ice box. When we called the front desk he said it would take 20 minutes to warm up and refusedto give us another rooom. When an hour went by my hhusband went to the front desk bc after calling them again and the guy hung up on him we were furious. He ended up giving us another room. It was smaller and just as unclean. I will never go back norrrecommend it.pay the extra 10bucks and stay at the bbeautiful red roof inn next door. Totally worth it!!!
The room I booked was not clean. The cleaning person was cleaning it while I was checking in. She didn't change the bed sheet, she was not even clean the bed since I found a lot of hair on the bed and on the pillow sheet. One of the body towel was dirty, it has few black spots on it so I just threw it on the floor to let them know in the morning to wash that towel.
Don't know< I never made it to the room. Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.
Everything. There were drug paraphernalia in the room, including a pot pipe.
Location Room was not exactly clean and bed covers were disgustingly dirty. Asked for new ones and they were also unclean/stained. Asked for more towels as they were also dirty/stained and we were told if they had any left they would bring them. Needless to say they did not bring any! No water pressure in shower.
the staff was good the room seemed not to be ready for occupation. the towels were dirty and the comforter was stained.
There is a full breakfast in the morning complementary for guests. At 5 o'clock fresh cookies are put out, hot out of the oven along with soup of the day. The hotel itself is literally 30 seconds off of I-95, less than a 10 minute drive from Philadelphia International Airport and it also offers a shuttle for guests. There is a Royal Farms that shares the parking lot which has the cheapest gas in the area. If you have a rental car do not pay for the rental car to fill your gas up when you can get it less expensive in the same parking lot of where you are staying. There is also a Wendy's in the parking lot so everything you could need is right there. Great value for the money. On a sidenote, try not to have your room on the first floor because it does get a little noisy. This was my second trip to the same hotel. My last trip my room was the very first room next to registration. It was very loud on the bottom floor. I actually brought earplugs for this trip in case I was stuck on the first floor again.
It was a bed. Have come to expect better than this from Comfort Inn and was disappointed in the facility and the room: It looks like it's on it's last leg and the last of it's value is being milked; carpets are worn, room fridge was missing, ice machine on 3rd floor is broken, smoke smell in the stairs and on the 2nd floor. I'd have been better off at the Motel 6 in the same area.
The room was clean and neat. Breakfast was decent. When we first arrived, we weren't sure the hotel was open because there was no sign indicating the hotel was there or open. Construction was taking place on the premises and there was no warning when I made the reservation. The construction started at 8:00 am sharp with hammering and some sort of drill. The construction only left 3 floors of the hotel available for use, but we couldn't enter through half the entrances or use the elevator in the morning b/c there was only one and it was being used by the cleaning crew. We even had to leave the building and walk around in order to get to where breakfast was being served.
Location Carpet stained; pillowcase stained; moldy smell; overall seemed dirty. Needs massive facelift.
nice breakfast, excellent value
I loved the blankets and pillows. So comfortable. I wanted to take it honestly. Everything was nice. I could stay there for a week if needed. Only thing is, getting out of the parking lot can be difficult if there is a lot of traffic. But it's not too bad.
Very dirty. Room had not been cleaned very well.
It was the only available hotel anywhere near Philadelphia. The fact that it had a vacant room was the only thing I liked about this place. It wasn't La Quinta Inn. It was a Comfort Inn. There was no sign outside. They had taken down the Comfort Inn sign and hadn't replace it with another sign. Hard to find entrance from the road. Most of the time there was no one at the front desk. We couldn't even check out because there was no one working at the desk, so we just left our keys on the desk. The room looked nothing like the photo above. Terrible experience. Do not stay there.
The mattress was comfortable and the air conditioner worked. The staff member running the breakfast was nice and worked very hard. The hotel is run down and not clean. They clearly need more cleaning staff and better equipment. The hotel basically failed to meet minimum Comfort Inn standards.
Price is reasonable, a good buy for those travelling; convenient location, clean room. Only one working elevator, and that in the back of the building; folks with fifth floor rooms had quite a hike.
Everything was clean and in order no real complaints. Nice and quiet for it to be near an airport and I - 95 Only small complaint was the channels provided
I liked the eclectic artful environment. Attention to detail. Very clean and comfortable. It felt like you were in your own home not some else's. Very relaxing!!!! Amazing breakfasts! Judy and the two pups are very welcoming! A lot of history in this converted stone barn from the 1700's. It's a BnB, not the Marriott in Springfield, PA so there wasn't an iron in the room but they provided one. No negatives!
Not a good sign when you register through a bulletproof window, there's an agitated addict pacing in the parking lot and three police cars and an ambulance arrive before you get to your room. Not to mention the loud party next door and the filthy, outdated room. Pay the $40 more and stay in a decent hotel nearer to the airport.
I liked nothing there The holes in the wall and doors, the smell, old tv, dusty, just very old looking
The WiFi connection worked very poorly the two weekends I was there (OK during the week)
Cleanliness, New carpeting. LComfortable bed. The safe atmosphere even at night. Easy access to room (I'm handicapped). Modest but nice little breakfast. Refrigerator. Good price for room.
The location Neve to return, smells bad, bed sheets old and overuse, same with towers. No microwave, no refrigerator, completed mess
Hot shower. Comfy bed.
won't recommend An Indian run motel. Pros: The room was good at first glance. (But just at first glance) And breakfast is included. (Cereal/bagel/bread/small muffin and juice/coffee. Nothing else. But you can't expect more for this price) Cons: But after we settle down we found bath tub was blocked. And some dirty water was there. Towel wasn't clean. There are dirty spots on both beds’ sheets. We are not picky persons. But we have to say it's the worst place we have lived. Moreover, we booked a room for $55 + tax. So I thought it was tax included when staff asked me to sign a $59 bill. But I just found out we were charged $59 + tax in total in my credit card bill.
The price was good and the location was close enough to the airport. The free Wi-Fi in the rooms was not working. The computer in the office was so slow that we gave up trying to use it to check in for our upcoming flight. There was a free van to the airport. We scheduled for 8 AM. At 7:30, the van apparently left with someone else, but we were assured that the van would be back in time for us. It was not back, so we had to make alternative plans to get to the airport. We would have been happy to take the van at 7:30 if that had been proposed to us. So I would recommend this motel only if you don't need computer access or a van ride to the airport. Other things were fine.
the staff was lovely! the rooms were spotless and looked to be recently remodeled. you feel that they have made an effort to make their guests comfortable. i would stay here again. dunkin' doughnuts next door for easy early morning coffee before setting off.
The staff was very friendly, professional and attentive. I especially enjoyed the breakfast and the attendants in the breakfast area were constantly checking on me and the other guests as well as making sure that the breakfast items were fresh and replenished. The hotel was clean, comfortable and quiet. A good overall value and about half the price per night of similar hotels in the downtown Philadelphia area...plus parking was free. The location is in a small town...there's a Wedy's, a Wawa gas station, a pizzeria and a small plaza within a short 2 min drive. Besides that you have to jump on the highway or drive 15 to 20 min to find much else. Not a big deal for me as the price was a great value for what I got.
Good Value, good location everything was fine nothing to complain about.
Beds were very uncomfortable, sheets and comfort were old and smelled. Room was small and cramped.
the night stand had some kind of food crumbs all over it when we checked in. the ironing board would not close or fold back up. it was okay.
Excellent Value Small rooms, no room to do much of anything besides sleep
It was convenient to the areas that we needed to go. The room was small, dated, and wasn't as clean as I expect. We also had the shower drain plug up the first day, but they did fix it. This was a last minute booking for a funeral so I didn't have high expectations anyway. Also, don't go to the restaurant next door. It was truly awful.
It's a place to sleep. They have shampoo and soap but you have to ask for them. Our room was a non smoking king. When we opened the door we were hit in the nose with an ashtray basically. The sheets and blankets had cigarette burns in them. Also one of the blinds were covered with them. The roof looked like it had a small leak judging by a water stain on the ceiling of our room. Lucky we were only there for one short night. Not a place to spend more then a few hours in.
Sticky carpeting, sticky mirrors, dresser,, just griss
That no one else ever used the iron. That's seriously it, the only reason i'm still typing is because 100 character min. The hair in the towels The unclean pillow The door that wouldn't close correctly cause one of the hings was broken
ROWENA DID HER BEST AND THE WOMAN WHO ATTENDED TO MY ROOM WAS WONDERFUL-- RM 158 QUALITY INN. UNFORTUNATELY I STAYED FOR 2WEEKS. GIVEN THE CONDITIONS I SHOULD HAVE GOTTEN A DISCOUNT. The shuttle driver was on the phone each time I took the short ride to PHL. The Quality Inn room 167 has mold and mildew in the bathroom and I showed the Manager . The laundry facilities are old. Unfortunately I had to stay there for 2weeks. The restaurant and Chinese food was horrible
Closeness to airport Run down. Noisy. Bad mattresses
Econo Lodge took responsibility and booked another hotel when the room we booked was not available. Econo Lodge did not have the room we booked available upon arrival.
Room was comfortable but it smelled like cigarettes Good tv cable and wifi First time called several times for the van shuttle and didn't see it Non smoking room smelled like cigarettes Far away from downtown and expensive to travel by public transport.
When we walked in the room it smelt of cleaner which I thought at the time was a good thing. A few hours later after we came back from dinner we found baby baby cockroaches crawling on the night stand, it was only 2 so we figured we would just deal with it. The the toilet wouldn't flush and for some reason they don't have a plunger in the whole hotel. So they were nice enuff to move us from a handicapped room to a non handicapped with lower toilets. My fiance has a prosthetic leg and didn't quite enjoy switching rooms at 2-3am to one where she has trouble getting on and off the toilet. After being up all night we ended up missing the complimentary breakfast that ends at 9am, they where nice enuff to give us a late checkout for 1pm though. When we did check out and told them how bad our stay was the offered to give us 10% off our next stay which we will not be using. Oh and they might also have bed bugs because my fiance iched the whole rest of the day until we finally got home to take a shower. Overall a horrible stay...
Leaving My back still hurts 3 days later from the poor quality mattress, breakfast was pink sausage and Cheerios, not a continental breakfast at all, and pillows were about 12'x12' square, very small. WILL NEVER STAY THETE OR RECOMMEND TO ANYONE.
Location was close to where we were going. Airport pickup and return was at an extra cost
Why would a hotel give you what amts to throw pillows for the bed. One desk clerk was more interested in talking on her cell phone than really helping me with information
Price, location and clean
The room was clean. I do floor exercises and noticed even the carpet smelled clean. No butter at breakfast, just oleo.
Staff was very friendly and helpful. Centrally located to where we needed to be. Parking was well lit and convenient.
This guest did not leave comments about this hotel.
too far away
Close to our destination.
Best feature was the location The rooms were dark, doors to the outside in a refurbished motel. Could not open curtains because there were no shears to keep people from looking in. The furnishings were very dated and the chair was filthy. Not at all impressed with this hotel.
Location Breakfast was a little weak, though I've seen much worse..
Clean, convenient To far away from downtown Media