Good to know
Value for money
Distance to city center
|Chicago O'Hare Intl|
Distance to airport
|"Good breakfast and excellent staff."||(in 97 reviews)|
|"Polite and helpful staff!"||(in 92 reviews)|
|"Excellent location, friendly staff, very good breakfast."||(in 108 reviews)|
|"The room was very small."||(in 78 reviews)|
|"The parking prices and limited availability"||(in 10 reviews)|
|"Also the elevators are very slow."||(in 4 reviews)|
Time of year
Show reviews that mention
|room was small||in 310 reviews|
|great location||in 230 reviews|
|free breakfast||in 218 reviews|
|staff was friendly||in 193 reviews|
|location and breakfast||in 165 reviews|
|bed was comfortable||in 63 reviews|
|parking is expensive||in 27 reviews|
|smaller than expected||in 26 reviews|
|elevators are very slow||in 10 reviews|
|downtown chicago||in 8 reviews|
|magnificent mile||in 8 reviews|
|looked brick wall||in 6 reviews|
Breakfast is good
Staff not very attentive, no secure bag check, no late checkout for rewards members, hallways smell of marijuana
Ask before booking, the room sucked
Nice location, basic hotel. Nice staff. But a lot of money for what little I got.
Room was tiny, only had a bed - no chair, no desk - nothing. Really, only a bed. Oh, and a TV stuck to the wall. 16th floor (room 1612) so view was great but I came to work so no place to put a PC and to write on was a disaster. And I paid $460 for 2 nights. Room was NOTHING like the picture. So, make sure you ask the clerk to describe the room before making the reservation. For that much money, i would consider any of the dozen other nearby hotels. Won't go again. Sorry.
Hotel was great, good price and great location.
I ordered/paid for a double room in advance. Showed up to the hotel and they put us in a single. After disputing at the front desk the hotel said we did not order a double. I showed them the print out showing what I ordered and they said the order they received (I assume from Kayak) did not state that we paid for a double. We were lucky that they had a double available and they honored my documentation. Close call.
There was friendly staff and it is very close to some great food and shopping.
Our room smelled like smoke and during the night of you turned up the fan it smelled a lot stronger, almost as if the last person had smoked a lot. Also we had a very small room. I get that we booked through a travel website and not straight from the hotel so somewhat smaller rooms are expected, but this room was tiny, especially for what we paid.
Perfect for what I needed
I thought the hotel was great, very friendly staff and rooms were clean. I needed to be close to the Water Tower area for my conference and it was the closest in my price range. I would definitely stay again.
You can hear everything out in the hall way, but honestly it's not a super big deal.
Located a short walk from Merchandise Mart Railway Station, Hotel Cass - A Holiday Inn Express at Magnificent Mile provides guests with an ideal base when visiting Chicago. It is situated a brief stroll from Museum of Contemporary Art and Michigan Avenue.
There are a range of facilities available to those staying at the hotel, including a 24-hour reception, an express check-in and check-out feature and valet parking. A fitness center can be readily accessed by those wanting to keep active while travelling.
The unique rooms at Hotel Cass - A Holiday Inn Express at Magnificent Mile offer wireless internet access and tea and coffee making facilities.
The hotel is ideally located for sightseeing in the local area with Magnificent Mile just a stone's throw away. Chicago Theater, John Hancock Center Observatory and Michigan Avenue Bridge are each within walking distance.
based on 751 reviews
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Reviews about Holiday Inn Express Chicago - Magnificent Mile
Most Popular Landmarks
- Magnificent Mile 282 yd
- 360 CHICAGO 0.4 mi
- Chicago Riverwalk 0.4 mi
- Chicago Theater 0.6 mi
- Chicago Cultural Center 0.7 mi
- Cloud Gate 0.8 mi