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Very clean and comfortable - pleasant room with good facilities. Excellent dinner menu, beautifully cooked.Good breakfast
Staff, Gym, location, room extras (I needed the sewing kit) I ordered a toasted sandwich for my eve meal. It was delivered with a plastic cover over the plate but this made the toast damp and limp. Not a good choice of bar meals - only sandwiches. When I stay away (approx once a week) I never eat in the restaraunt (I'd get fat). My only option was a toasted sandwich. So unfortunatly I cant stay here again.
food, swimming pool, theme park tickets included, surroundings
Gym, restaurant No room service apart from pizza
Location The hotel seems to be in a general state of decline. Room was grubby and showertray overflowed(this was probably why the room was damp)
Nothing, was very bad room I stayed in the family rooms. Nothing worked as it should. ( TV, hot water etc ) Bathroom had water from toilet.. Everything
Availability of swimming and gym Restaurant not particular meal and expensive
The room was very clean and comfortable. When we came back to the hotel at about 11.45 there was a very loud private party going on which sounded like it was under our room. We assumed it would end by midnight so went to bed. At 12. 30am it was still going strong. Reception offered to move us to a different room as their parties go on until 1.30am. because this would have been equally disruptive we stayed put but I wonder why they put us in a room which was subject to this level of noise in the first place when clearly they had other, quieter rooms vacant. When we checked out and I asked for a comments form we weren't even asked if our stay had been ok. Very disappointing.
Very comfortable friendly hotel for a family wedding
we only stayed for 1 night and we had a good time the staff were friendly the room was clean and comftable,we didnt use and of the facilities but i will be doing next time my partner couldnt sleep because of the heating fan that was out side of are room other then thatits was all good
Close to my destination Understaffed
Clean, modern and great shower.
Location and staff Cleanliness in general and linen did not smell very fresh!!
Good Service. None
staff the first room i was given was dirty,damp noisy and smelled.I only stayed by uograding
staff helpful and pleasant. good location very easy to find room was cold even thought radiator was on.
it wasnt very clean net curtains were dirty with fag burns in.
The days sets you down in a busy location,yet provides a good facility to work and rest in peace, there is a bar and lounge diner providing food and beverages and has everything the weary traveler needs.Some may complain about the architecture and age but frankly as long as the basic standards are met - which they are, the decorative order and facilities are adequate and well maintained. You can actually leave the motorway at this point. It is not an official exit and the access is for hotel staff residents and traders. Regrettably there are a few irresponsible motorists who don't think the law applies to them and who ignore no entry signs and drive through. Beware of these people some of them go through very quickly and if you are not sure of your access point their tailgating impatient antics could and nearly did with me result in a collision, that is not funny on a motor bike get a camera and a 5 mph restriction on it, it is an accident waiting to happen on a blind corner immediately you enter the service area on your left beware!!
Rooms need updating but this process is under way, food in resturant was excellent for both dinner and breakfast, staff very good.
thought the rooms where fantatstic, undergoing a refurb the bed was really comfy and had WiFi, thought exec room was excellent very clean and fresh excellent for £40. also thsi lodge had a bar and restaurnat which was a great suprise, excellent location right on motorway would recomend.
Quality and comfort of rooms. Friendliness of owner. Dvd player in every room with choice of dvds to watch (for free). Charged for extra bed which didn't ask for (but did use/need afterall). Not enough towels for all of us.
The staff were approachable and friendly, the room was very comfortable.
Welcoming, comfortable, clean and tidy
Friendlyness of owner
Outstanding in every way None
Staff very friendly and helpful particularly to international travellers like myself. This B&B is well located and managed.
Staff were very friendly, helpful and welcoming. They made us very comfortable, felt like home. Accomodatations were beautiful. Parking is very tight in England.
Very friendly. Lovely decor. Appartment very well equipped.
Lovely room, friendly staff None.
A great b&b with friendly and attentive owners.
Good breakfast Comfortable bed Pleasant hotel Looking a little tired. Carpets have been down for a very long time and could well be replaced, particularly in the bedroom.
Returning to this Hotel after very many visits,I found,(as always,)that the room was exremely comfortable and very well appointed.Moreover it was quiet and restful.The great advantage of this Hotel is that it is set in rural surroundings(the peaceful Village of Mellor,),yet is close to the Centre of Blackburn.and is easily accessible from the Motorways.Food is also extremely good.All in all,very good value for money. There is nothing to dislike about this Hotel.The atmosphere is that of a Country Inn,yet combining all the facilities one would expect in a central City Hotel.I stay at it every year on an annual visit to Blackburn.I have never been disappointed.
Good food, good bar with decent beer. Room clean and well furnished, not modern but functional. wireless signal didnt reach to the room
Staff were very friendly and helpful, the food was top notch. The room and in particular the bathroom was getting a little tired and in need of an upgrade.
Small, comfortable room with large comfortable bed. Excellent dining room with good wine selection. Also a wide selection of bar meals and local beer.
From the welcome when I arrived to the efficiency of the check-out, my experience at the Millsone was first class. The restaurant staff were 5 star.
There was a relaxed and friendly atmosphere. The food was amazing and the room comfortable and had everything you needed.
the room was big enough, clean and nice decor. Breakfast was good.Countryside was beautiful. Unable to dine on Saturday night in resteraunt or bar, Should book table when booking hotel. Shortage of towels in bathroom.
The quality and choice of food is excellent. The noise of the kitchen fans was fairly bad but at least they were switched off at 11pm!
The staff were friendly and attentive. The rooms were charming and the breakfasts were fantastic ! We were joined by other members of our family for dinner and they too thought it all superb ! Will definitely go back !
location (proximity to an activity), quiet room, friendly staff difficulty locking room door, instant coffee at breakfast
Clean, friendly staff and quiet Area, cleaning staff were inpatient well before our checkout time
The comfort and cleanlines and most importantly the safety of the environment. Difficult to ask questions and get any answers. I also found it extremly noisey due to its position by a busy road.
Leaving it! Walls were paper thin and you could hear everything in th next room. My door didnt fit the casing properly and when someone went into the next room I thought they were coming into mine at three in the morning. My daughters room faced onto the main road and she was kept awake all night by ambulance and police alarms and trafffic noise and drunks in the rooms next and above her. The rooms were supposed to be non smoking but the couple in the next room were smoking and others who smoked went outside and banged three sets of doors to get there. The place was hell.....and the next day we complained to the manager who said there was a night manager on,,No evidence of anyone around as all was closed!
Staff very friendly I thought the room was a little small/cosy and no bath.
Nothing The rull of room was dark, full of cobwebs where it hadn't been cleaned properly, the carpet was dirty, the bathroom was dirty, with bits on the floor. The towels were damp in the bathroom on our arrival. All in all you need to put a hotel inspector into the property
Excellent service with everything! Nothing!
The grounds outside the hotel are neglected; hanging baskets are withered; flagstones dirty and weeds sprouting up everywhere. This does nothing to enhance the building and is a let down to the staff and guests
I liked the friendliness of the staff and I also felt a "happy atmosphere" around the place even when they appeared extremely busy during meal times. Overall I found the hotel very good value for money.
Very comfy beds and nice and clean facilities
The staff were perfect in every way. Very polite, and willing to help in any way. The food was magnificent. The service overall. Superb. I will go back again. This type of hotel would go down very well, down here in the south. The only problem for myself is, it is too far away. (281 miles) But still worth the journey. Not enough reviews to show how good this hotel is.
the great staff,the excellent food,and very pleasent location soft drink prices
The hotel staff were polite and helpful,standard of the food was excellent.The hotel was outstanding
Hotel staff were excellent There was a punch mark indentation in the living room wall of our hotel room and the room was freezing cold on arrival
very out of date rooms poor value for money
very comfortable large room, staff very friendly and helpful
The amazingly decorated bedroom and four poster
The cooked breakfast was fantastic. We had a problem with our first room and the receptionist was very understanding and changed our room immediately and upgraded us to a suite The room was very old fashioned and didn't like the carpet in the bathroom
Original room had problem with light in bathroom, but was upgraded to a much better suite for no extra cost and with little arguement. New room was lovely, very nice decor, good bed etc Staff throughout the stay were helpful and friendly. Price of food in the restaurant was far to high...£8 for a roast beef sandwich and chips for lunch...nearly £20 for an ordinary steak + veg for dinner. With those sort of prices I was expecting something amazing, and although it was nice it wasn't anything out of the ordinary.
Nothing outstanding No bad comments
The hotel was clean, modern, in a perfect location for my purposes (business), and unfussy (in a good way!). The restaurant being off site (although next door) is not ideal, but perfectly acceptable given the price range the hotel falls into.
The bed was so comfortable! The breakfast area in the Yarrow bridge was a little dates and we had to wait a long time before someone came to take our order.
The staff at the hotel were very pleasant and helpful. The room was very hot, and the noise level was intrusive to the point of ruining our sleep. When we were having breakfast the cleaners started spaying polish on teh table next to us, we had no option but to leave.
I felt the staff within the hotel & bar/restaurant were exceptionally friendly & felt they could not do enough for me. Service with a smile every time! nothing
we were really made welcome and felt that the staff were really interested as to whether we were happy or not instead of just reading from a script
Convenience, cost, size and cleanliness of the room. The extractor fan in the bathroom was a disturbance.
Comfortable, quiet and easy to access. Very practical for one night stop on journey.
Clean, friendly, quiet and functional.
It was quiet and the rooms were comfortable but you had to eat in the pub next door
staff were friendly dinner was of a high standard and the room was comforatble and quiet. The pool was really good and mean t I could get a swim while being away on business.
The staff were exceptionally heplful arranging food when we arrived late and ensuring we had a very comfortable plsce to eat.
Good room, Nice buffet breakfast. Staff helpful Nothing really, busy car park with golfers but space available
Bar staff and silver service staff were very good and helpfull. Breakfast in the morning. The service were dreadfull, we asked when we arrived for breakfast at 9:30am for coffee and toast. She returned with the coffee but no toast. Very rude staff who gave you the impression they were doing you the favour serving you. Spolit the last impression of the hotel. Also bathroom in need of a good clean.
Location was good for Motorway stop off in a rural setting with secure parking. Nice dinner in the hotel restaurant and breakfast was very good. Having requested a quiet room we were accomodated in a room above the GC bar where the golf club annual BBQ was held with a noisy disco- our floor was vibrating with the noise so had to complain. This might explain why service was slow in the hotel bar and restaurant slow to take our order. Room in need of updating and no hot water in the sink tap.
In general the staff were courteous and helpful, especially those associated with the provision of food. I reported a problem with the flushing of the toilet after my first night; on arriving back late for my second, I found that absolutely nothing had been done. It should either have been repaired or I should have been transferred to another room.
we thought the hotel was dated & tired,checkout was too early at10.30 beacause breakfast is served till 10.00
Lovely setting with good pool and spa facilities
Great staff (especially helpful and thoughtful at check-in), comfy bed & pillows, v good food. WiFi also available and free; other hotels please take note! Blankets on bed - not really a negative, I prefer duvets.
Very willing staff Unimaginative food, 9.00pm too early to close restaurant
All fine, hotel nice and quiet, even over christmas. Staff friendly Some enclosed storage areas such as drawers would have been useful. Shower quite difficult to turn on.
The bar stayed open late Staff rude. Beds small and not comfortable.
i enjoyed the comfort of the rooms and the breakfast was lovely nothing
it was absolutely fine, very tired on arrival and it was satisfactory without any leaving any particular impressions but no problems either
On site parking and the rooms were very comfortable and nicely decorated.
Staff were very helpful and accomodating. Food was fantastic. Would recommend to friends and family and will definitely book again in the future.
Security Location Free Car Park Friendliness of Staff Decor looking aged. Tv reception very poor. Small bathroom.
The room. No telephone in the room.
Staff always friendly and helpful. Room well equippped and comfortable. Very good value food.
Set in peaceful surroundings , the hotel was very recreational. The staff were friendly and efficient. The rooms were warm and well kept up Not a complaint, but better selection of draught beers would be great
Quality of rooms, setting you would never know you were in a major city, peaceful, and beautiful gardens, first class My stay was too short!
Very friendly and helpful staff, together an enthusiastic team. The food was excellent. Bedroom door lock was difficult to operate - but the staff eventually fixed it.
We were upgraded to an executive room at no extra charge.
Fantastic place in a fantastic setting. Staff mostly friendly and helpful. I would come again.
clean and tidy everywere, friendly staff and the food was lovely. nothing they could change really because its a hotel but just the time in the morning when you've got to get up and out of your room by 11.
Comfortable bed, nice garden, good breakfast. Very disappointed to find that the advertised free internet facilities did not cover my room. Raising this with reception resulted in the suggestion that I move around the hotel with my laptop.
Clean tidy and very nice bathroom The view from the window was onto a fire escape and kitchens, but the hotel was very busy as there was a wedding so rooms were fully booked.
Lovely looking hotel, small, cosy rooms, nice lounge and garden There was a wedding and we were the only other guests in the afternoon, we were told to talk quietly and not put the tv on too loud as tey were doing speeches, we had to walk all the way outside in the grounds to drink outside and have a cigarette as this wedding seemed to take every nook and cranny downstairs ...apart from the lounge. So they could improve privacy for both the wedding parties and their other guests.
Warm welcome, open fires, excellent breakfast. Nothing
convenience for our party! clean and no fuss at check in
'Camp bed' for my son, he is 10, was horrible. He was awake most of the night and therefore kept us awake too. The mattress was hard and lumpy and it was right up against the radiator. He caught his toe on the radiator and was moaning about it for hours.
Friendly staff and very convenient for the party I was attending. Didn't have breakfast so can't comment of the food. Nothing fancy, but what you expect from a Premier Inn The room was a little cold on arrival, but there was a heater that could be s witched on and probably better than than those hotels where you stifle! Bed a little firm for my liking.
Friendly helpful staff & service, clean, quite, excellent breakfast. Bar closed early (10.40pm ) closed
Requested and got a quiet room. Restaurant food poor, wouldn't eat-in again. Bathroom door would not close, extract fan not working, one down lighter not working in bathroom.
Reception staff very good. Accommodation as expected.
Lovely room and facilities. Plenty of room & closet/drawer space. Slow check, could have been a warmer welcome.
The welcome was warm, the bed sublime and the convenience excellent.
close to town centre, was comfortable.
We stayed here as we were visiting family for a Christening. We had two rooms and found the staff friendly and helpful. Food was reasonably priced and nice atmosphere in the bar to relax and chat together.
Man on reception was excellent at check in n/A
the peaceful setting not enough coffee on room drinks tray
Excellent reception, accommodation of requests
the room was excellant and the bed was really comfy
Excellent service, staff very efficent and friendly. No bad points.
Excellent staff attention, cleanliness of rooms,with easy access to eating facilities, which were of an equal standard We had booked through a third party, who had booked us as staying in a double room instead of a quad room. I had the hard copy of the booking. Reception dealt with it efficiently and politely. Thank you
Cant fault hotel or staff in any way Pretending that the price shown outside hotel, £29 per night, was the actual price being charged at that time. I booked over the net and paid around £56 plus breakfasts. I now understand how your pricing system works.Not too happy.