The staff was tremendous! In particular, Claude and Ashley were fantastic!
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Amenities at Hyatt Regency Cleveland at The Arcade
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
- Wi-Fi available in all areas
Reviews of Hyatt Regency Cleveland at The Arcade
8.3
Very good
2091 verified ratings
Wonderful
1159
Very good
315
Good
241
Okay
110
Fair
113
Mediocre
49
Poor
104
Summary of reviews
Guests say
Guests consistently praised the hotel's central location, making it easy to access local attractions and venues. Many highlighted the friendly and accommodating staff, with several staff members receiving individual recognition for outstanding service. The hotel's unique architecture and beautiful historic building were also frequently mentioned as positives. However, some guests expressed concerns about cleanliness in rooms and common areas, as well as occasional noise and maintenance issues. Overall, the positives outweighed the negatives, with location, service, and atmosphere standing out.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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8.3 out of 10
1399 reviews
8.3 out of 10
351 reviews
9.2 out of 10
6 reviews
8.1 out of 10
11 reviews
All reviews
Pros (+) Bed was comfortable, location was perfect, staff was super friendly.
Pros (+) The bed wasn’t the best. No mattress pad and small pillows.
Cons (-) The noise was more than a bit bothersome
Pros (+) I loved the uniqueness of this Hyatt. The architecture of the arcade as the lobby to the small details in the room were gorgeous. It was close to everything downtown and only a 10 minute walk to the Q which is where the concert was at that I was in town for.
Cons (-) Because it is an older building, it did have a bit of a musty smell and the air circulation in the room was not that great. Also they serve breakfast in the arcade and it is noisy and woke us up in the morning.
Pros (+) The hotel is located in a great area and is pretty central to a lot of great spots in Cleveland. Very elegent hotel.
Cons (-) The valet service people seemed really confused about what was going on when I pulled up. At one point during my stay I ordered some room service items and they just never came. The bed I slept in had no sheets on the mattress, which was super weird. I also discovered blood on the mattress. Pretty weird!
Pros (+) Conveniently located downtown this hotel is one of a kind. The Arcade is very impressive and takes you back in time. Rooms were updated and clean. I would stay there again.
Pros (+) We stayed in the vip suite and it was nice. Very spacious.
Cons (-) Furniture and decorations were a little dated. Same with the electronics.
Pros (+) Beautiful
Cons (-) Parking
Pros (+) Very close to downtown attractions in a unique building.
Cons (-) Very few "extras" provided without cost.
Pros (+) Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the room amenities like?
Each room features a modern setting with Wi-Fi, a minifridge, coffee makers, hair dryers, an iron, a large safe that can hold a laptop, and a Hyatt Grand bed. The VIP suite even has a beautiful, marble tub for ultimate relaxation.
Is parking available at the hotel?
Yes, parking is available at the hotel, including valet parking.
How is the food quality at the hotel?
Guests can enjoy good food and drinks at the hotel's restaurant and lounge. The 1890 lounge offers flatbread and drinks in the evening, and the staff ensures a pleasant dining experience.
What is the hotel's cleanliness like?
The hotel maintains a high standard of cleanliness, ensuring a comfortable and hygienic stay. The staff ensures that the hotel room is spotless and the common areas are well-maintained.
How is the customer service at the hotel?
The staff at the hotel are amazing and exceptionally friendly. They ensure that guests have a secure and enjoyable stay, and they are attentive to guests' needs.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a City View
Some guests recommended choosing a room with a city view to avoid facing the parking garage.
Explore Nearby Attractions
Take advantage of the hotel's convenient location by walking to nearby attractions, restaurants, and cultural venues.
Be Mindful of Noise Levels
Some guests experienced noise disturbances, especially during events like wedding receptions. Consider inquiring about potential events during your stay.
Consider Parking Alternatives
Parking at the hotel can be expensive, so consider parking off-site at nearby lots to save on costs.
Check Room View Options
If a room with a view is important to you, ensure that you confirm the view when booking, as some guests were disappointed with their room views.
Note the Limited Shopping Experience
While the hotel is part of a historic arcade, some guests found that many shops in the arcade were closed, leading to a somewhat desolate atmosphere.
Take Advantage of the Hotel's Central Location
The hotel's central location provides easy access to downtown, museums, dining, and historical buildings, making it convenient for exploring the area.
Be Aware of Potential Noise Disturbances
Some guests mentioned experiencing loud music from events like weddings, especially if staying on lower floors.
Consider Parking Options
While the hotel offers valet parking, some guests found it expensive. It may be worth exploring alternative parking arrangements.
Enjoy the Historic Architecture
Appreciate the historic and architectural beauty of the hotel, both inside and out.
Location
420 Superior Avenue East, Cleveland, OH 44114
What's nearby
- Cleveland Mall195 yd
- Public Square272 yd
- Terminal Tower0.3 mi
- Quicken Loans Arena0.3 mi
- Progressive Field0.4 mi
- Playhouse Square Centre0.5 mi
- Huntington Bank Field0.6 mi
- Rock and Roll Hall of Fame0.6 mi
- Steamship William G. Mather Maritime Museum0.6 mi
- St. Peter Church0.6 mi
- West Side Market1.3 mi
- Great Lakes Brewing Company1.3 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hyatt Regency Cleveland at The Arcade
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
November | June | $213 | $300 |
Cheapest month to stay with an average 13% drop in price. | Most expensive month to stay with an average 92% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Hyatt Regency Cleveland at The Arcade
Which month has the cheapest rates at Hyatt Regency Cleveland at The Arcade?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Hyatt Regency Cleveland at The Arcade is January, with an average nightly rate of $164. The most expensive month is September at $256 per night.
What is the cheapest day to book Hyatt Regency Cleveland at The Arcade?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Hyatt Regency Cleveland at The Arcade is Tuesday, with an average nightly rate of $188. The most expensive day is Friday at $414 per night.
How far in advance should you book Hyatt Regency Cleveland at The Arcade?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Hyatt Regency Cleveland at The Arcade, book around 12 weeks in advance. This could save you approximately 21% compared to booking last minute.
KAYAK's top tips for your stay at Hyatt Regency Cleveland at The Arcade
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.2 mi | Cleveland Hopkins Intl | 10.3 mi |